...Operational Management: Roles and Goals All organizations produce products, services, or a combination of both, regardless of size, being public or private, not-for-profit, or for-profit. Because of this, every organization has an operations function. Managing finite resources in the production and delivery of the products and services requires operational management (Slack, Chambers, & Johnston, 2010). Operations managers are the individuals responsible for this function of the organization. In health care, operations management has roles and goals in managing these resources. The ambiguity of the type of goals and focus that exists in health care can make the operations manager’s goals challenging. This is why the proper roles are critical in achieving the goals. Goals Health care operations management is a discipline of management that utilizes scientific or quantitative principles to determine the most productive and efficient methods of delivering patient care (Langabeer, 2008, p. 6). Health care’s organization is complex and its relationships are ambiguous. The various departments seem to be independent from one another and have competing goals, such as financial, logistical, educational, academic, societal, or community (Langabeer, 2008, p. 19 - 20). The health care operations manager’s goals have to synch these various goals to create teamwork and unity. This will allow the organization to maintain and control of costs. There are five distinct goals for the...
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...Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics. Materials management has numerous meanings and some hospitals view material management as an umbrella department...
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...Health Care Operations Management Roles and Goals A healthcare operations manager has many rolls when it comes to their scope of work. The general description would that a, “Healthcare operations management is a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery” (JR Langabeer, 2008). While healthcare operations managers must focus on cost reduction and stream lining processes they also have many other functional responsibilities. Healthcare operation manager’s also have different roles and goals throughout their career to help meet organization goals. A healthcare operations manager has many roles such as using logistical practices to create common process throughout the organization to help stream line processes. JR Langabeer states that, “there must be a broader adoption of operational and logistical management techniques into hospital business affairs. Monitoring and maximizing labor productivity for all medical support and allied health professionals is critical to maintaining salary expenses” (JR Langabeer, 2008). These are just a few roles that a healthcare operations manager would have on the job but this role is very important to controlling cash flow. By focuses on the work force and making sure that it is productive while staying within cost and schedule is a great plan because it can maximize earnings while getting the job done on time. Other roles that...
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...Role of Operations Management Mark Sealy OPS/HC571 March 3, 2012 Gusti McGee Role of Operations Management Operations management is an essential part of an organization. Organizations are faced with pressure from both internal and external sources. It is the role of an operations manager to identify the pressures and develop programs and policies that will ensure the organization can operate effectively. Operations Management According to Sox, “Operations management focuses on the effective management of the resources and activities that produce or deliver the goods and services of any business.”(Sox, 2011) However, in the health care industry the goods produced are services and are intangible. Since no tangible goods are produced by the health care system, a slightly modified definition is applied. According to Langabeer, “The quantitative management of the supporting business systems and processes that transform resources into health care services.”(Langabeer, 2008). However, in both business environments the operations manager has key functions that must be performed to ensure the success of the organization. Roles There are seven major roles that an operations manager must perform in the health care environment. These functions include workflow process; physical layout; Capacity design and planning; physical network optimization; staffing levels and productivity management; supply chain and logistics management; Quality and process improvement. Workflow...
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...RUNNING HEAD: FUNCTIONS OF MANAGEMENT IN HEALTHCARE Mindy Guerrero HealthCare Management/ HCS 325 Professor Sharon Williams June 15, 2015 FUNCTIONS OF MANAGEMENT IN HEALTHCARE 1 The four functions of management in a health care setting are planning, leading, organizing, and controlling. These functions provide the basis for the common model used in most health care management training programs. Some manuals include additional functions, for example, financial controls or staffing, but the universal functions are those specified. Each involves a key component in the operations of an organization, medical or otherwise. The first function is planning. It is a core responsibility of management to establish institutional goals and strategies for meeting those goals. Once the institutional goals and strategies are established, management then breaks the organization down into teams, departments or individual roles and responsibilities. The bottom line, however, is that the manager is responsible for setting the organization on the desired path, ensuring that each component is incorporated into the short and long-term strategies for achieving objectives. The second function is organization. Organizing for the successful conduct of operations follows directly from the function of planning. While planning sets objectives and strategies, however, organizing involves the design and implementation of the...
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...Materials Management Proposal Michelle J. Verhine OPS/HC571 April 16, 2012 Selena Townsend, MBA Materials Management Proposal Introduction In today's health care facilities the materials and operations managers are a crucial part in the successful health care facility. One major roles for both managers to understand his or her function of the whole entity of his or her hospital. Operation managers and material managers must work side-by-side to ensure that his or her medical facility runs efficiently and profitable. Also needs to understand the effects of collaborative planning process and why said process is crucial to his or her medical facility. Material managers will also have to manage the supply chain in any type of situation and prove successful. Materials and Operations Manager Duties The material managers play an important part within the health care facility. The material managers will handle over half of the health care facility bottom line. The material managers are responsible for areas throughout the hospital. The important role that a materials manager must be able to handle is control and direct the flow of the supplies from the distributors; receiving; waste; inventory, and when supplies come to medical facility. The operation managers also has an important part within the health care facility. With the operation manager he or she needs to make sure that the goals and the day-to-day operations are running smoothly. The major duty that the...
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...Managers in the health care field have many important roles and functions. As the health care system continues to evolve, sound management is critical to the survival of health care institutions. Every manager main duty is to succeed in helping the organization achieve high performance while utilizing all of the organization’s human and material resources. Manager in the health care field must strive to improve daily operations and make future planning on ways to improve efficiency and productivity. In this paper the roles and functions of a health care manager will be briefly explained. As a manager, their day-to-day duties are accountable for the productivity, diversity, public scrutiny, confidentiality, customer expectation, safety, customer demand and participation to his employees. Considering that every health care manager’s responsibilities and duties may varies in every health care organization. As a manager, it must be understood the in and out of the business, and the involvement of his employees, and other stakeholders that directly or indirectly impact its success. Stakeholders refer to patients, suppliers, competitors and institutions that are affected in one way or another by organization’s performance. Furthermore, patient is the number one who utilizes the goods and services produced by health care organizations. Other responsibilities are the following: coordinating with other teams, plan meetings, figure out the work schedules, and clarify goals and tasks. The...
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...Material Management Proposal OPS/HC571 December 12, 2011 Christopher Kelley Material Management Proposal Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics...
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...- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Information Systems for Human Resources Management Information is an essential tool for managers in the retention, recruitment, utilization and evaluation of human resources in health services organizations. Since they support the goals and objectives of the organization, information systems play an important role in planning and management of human resources. These systems will serve as an important personnel administration operational programs, including employee record keeping, budget control, compensation, benefits management, and government reporting. This paper will discuss the project plan overview of human resources information systems (HRISs) and their strategic and operational use in a health care organization. Certain topics include: Role and functions of a HRIS for human resources management Relationship of a HRIS to other information systems Process of planning, developing, and implementing a HRIS Implications of effective HRIS utilization for health services managers Managing human resources effectively requires information from several sources. Computer technology enables hospitals and other health care organizatoin to combine human resources into a single database that can be used to support multiple personnel and managerial functions. A human resources information system (HRIS) is the integration of software, hardware, support functions and system policies and procedures into...
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...Information Systems for Human Resources Management Information is an essential tool for managers in the retention, recruitment, utilization and evaluation of human resources in health services organizations. Since they support the goals and objectives of the organization, information systems play an important role in planning and management of human resources. These systems will serve as an important personnel administration operational programs, including employee record keeping, budget control, compensation, benefits management, and government reporting. This paper will discuss the project plan overview of human resources information systems (HRISs) and their strategic and operational use in a health care organization. Certain topics include: Role and functions of a HRIS for human resources management Relationship of a HRIS to other information systems Process of planning, developing, and implementing a HRIS Implications of effective HRIS utilization for health services managers Managing human resources effectively requires information from several sources. Computer technology enables hospitals and other health care organizatoin to combine human resources into a single database that can be used to support multiple personnel and managerial functions. A human resources information system (HRIS) is the integration of software, hardware, support functions and system policies and procedures into an automated process designed to support the strategic and operational...
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...resources management roles LaShawn Simms HCS/341 November 28, 2011 Barbara Hendricks Human resources management roles In any organization today the most important responsibility of a manager is to motivate staff members. Motivating staff members can help an organization to ensure a productive and healthy work environment. The health care organization is important for managers to demonstrate a passion for what they do. In the health care organization when empowered staff members provide a proper care environment. Staff members view managers who work side-by-side with them as part of the team rather than just the head (Staren, 2009). The human resources management system is misunderstood but is very important to the health care organization. The health care organization uses human resources management to recruit and develop employees who will help in meeting the goals of the organization. A human resources manager helps attract competent employees, assist managers and employees on how to adapt to organizational changes, facilitates the use of technology, and determine how, and where to work. Human resources management is important to the health care organization because the human resources management allows organizations to address human resources issues and deliver high quality health services despite the challenges to the organization. An effective human resources manager knows how to prioritize organizations business strategies and manage the changes of the health sector...
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...the Roles and Functions are as a health care Manager By Sophia Ward HCS/325 University of Phoenix Nicole Stagalas March 23, 2012 Managers have many important roles and functions to perform on a daily basis in the health care field. There is always going to be a need for health care managers, as the health care system continues to evolves. Every manager’s main duty is to succeed in helping the organization achieve high performance while using most of the organization’s human and material resources (Lombardi and Schermerhorn, 2007). Managers in the health care field must strive to improve daily operations and make future planning on ways to improve efficiency and productivity. On a daily basis, health care managers must recognize performance problems and opportunities, make good decisions, and take appropriate action. (Lombardi and Schermerhorn (2007)) This is obtained by using the process of management, planning, organizing, controlling the use of resources, and leading to accomplish performance goals. Health care manager will be informing their team members about what will be expected of them on a day–to-day basis. Health care managers must also recruit, train, and develop team members (Lombardi & Schermerhorn, 2007). Some other responsibilities that managers have are coordinating with other teams, plan meetings, figure out the work schedules, and clarify goals and tasks. The most important responsibility of a health care manager...
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...27,2015 Instructor Financial management and stability is a very important factor of every health care facility. Financial planning needs to be taken into account very accurate and deal with care as well as seriousness. It is important to keep everything that involves finances in a company recorded properly in order for it to function properly watching every move a company make financially. By doing this it will help to keep track of how a company is doing whether its good or bad. The financial planning also helps give the finance department a look inside the company to see where their money is going as to see and if they are have gained profits or suffered from a lost. From this information being provided a company can then decide if changes need to be made in order to avoid any more loss from within the company. Accounting in any company is the vital part of an organization. It is very important to have a good accounting team in the finance team. Why, because the finances is what runs the business, and without the tracking and upkeep of funding, a company cannot run properly. According to "Healthcare Financing And Accounting " (2015), “the great thing about working in accounting is that everybody counts”. This information pretty much states and says that it doesn’t matter what part of a health care facility you may work in, all employees are a vital part of the day. Financial management involves handling routine financial operations, such as negotiating contracts, making...
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...Organization and Management Analysis HCS/514 Managing in Today’s Health Care Organizations Organizational Theories Organizational theory as it applies to health care introduces a complex and challenging situation. The health care environment introduces challenges to a structured organization which may not be present in traditional business. For example, measuring output may be difficult in an environment of daily uncertainty, it would be nearly impossible to predict or plan for all of the specific tasks, activities and business interactions in any one unit in the hospital setting. Additional challenges include complex, variable work that cannot often be deferred, work performed under emergency circumstances, high degree of precision and low margin for error, services are often interdependent while requiring a high level of coordination, work is highly specialized, government and regulatory implications must be considered, and typically multiple lines of authority. Each of these unique challenges creates a specialized approach at organizational theory and creates a foundation for this unique perspective to organization and health care as a differentiator from a standard business model (Shortell et al, 2011). Determining an organizational structure begins with first establishing the mission, vision, values, and organizational goals. This will set the course for the internal structure and external outcomes management for the organization. In general, when looking at the...
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...is a model which is used in a project management that involves and describes the stages which are used in information system development project. This life cycle is very useful for the implementation of system development project. The system is a set of components that interact to achieve common goals. It is widely used method of software development and acquisition in information technology area. Various enterprises used this system to achieve a common goal by working together in a proper and systematic way which is useful for achieving the resources and goal. There are various phases which are involved in the process of systematic development life cycle i.e. Planning, Analyzing, designing, supportive and implementation (Joanne Curry, 2007). Planning help us to review the project request, allocate resources and identify project development team. Analyzing is done to conduct preliminary investigations, Designing is done to acquire hardware and software and develop details of systems. Supporting is done to identify errors and monitor system performance and Implementation is a final stage which develops programs and install and convert it into new system. This phase says about its usage in various different enterprises and institutions (Angela Bonin, 2012). The use of System Development Life Cycle in health care institution involves various principal component of a regional hospital care facility. It is much standardised project of management framework which can improve the quality...
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