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Health Care Organization's Service Strategy

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Submitted By MalachiMcCormick
Words 660
Pages 3
Malachi McCormick
Health Care Organization's Service Strategy
HLTH310
20 October 2013

Here at Wynnthorpe we believe in an overall healthcare experience. A patient’s healthcare experience with us begins before they even walk into the hospital and reaches past the process of discharge. Patients form their own views on the hospital at every step along the way. By taking the best systematic approach to satisfying and providing quality care to a patient is the key to having a successful organization. By observing other companies we have understood that self-service technology is playing a very important role in a costumer’s experience. This type of technology would be used for routine interactions. For emergencies patients will still receive 1st response care. However we believe that allowing patient’s to take some parts of their healthcare into their own hands empowers them in a way. Letting them know that we at Wynnthrope wont overwhelm them with all the simple practicalities that they (if they so choose) can handle themselves. Our employees will be well versed in customer care. Upon patient arrival for care or just questions employees will be inviting and helpful. By having happy employees to help our patients this will help to create a healing environment. Of course when asked about their jobs our employees will harp on all the good things that their jobs provide. Others will see how happy their jobs keep them and will look into our organization more. The more knowledge that people have about Wynnthorpe the more people will want to come and be served at our organization.
Because first impressions are the best impressions, Wynnthorpe’s main building will be designed with inviting aesthetics to comfort patients. Other designs in the building will be to incorporate a playground for kids and also adding a small outdoor garden for patients and

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