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Higher One

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Submitted By blish2
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Please visit our website and answer the following questions below. You will find all the information you need at www.higherone.com

Role Play Scenario

Use the following information to answer the customer’s question below:

* Higher One has ATM’s on each campus that are free to the cardholders. * Higher One is charged whenever a cardholder uses a foreign ATM (not an ATM owned and operated by Higher One). * Foreign ATM fees from Higher One are 2.50 for both withdrawals and inquiry. * Higher One has an automated balance inquiry line available 24/7 and a Customer Service line available M-F 8am-8pm * Cardholders have access to statements and fee schedules

A customer calls into the Higher One Customer Service line and asks, “Why do you charge $2.50 just to check my balance? It was not a transaction as I did not ask for any money!” Whenever our customers use an ATM that is not owned and operated by Higher One, we are charged a fee, because of this we have to charge our customers a $2.50 fee whenever they use a foreign ATM whether it was a balance inquiry or an actual transaction. To avoid this I would recommend that you call our automated balance inquiry line which is available 24/7 or Customer Service.

Web Navigation Questions 1. Please explain what is referred to as a college or university “refund” to students and include the URL (from Higher One) where you found the answer.
Hint: Higher One offers colleges and universities a Refund Management service through the OneDisburse product.
College or university refund to student is financial aid money that is left over in a student’s account after tuition and fees have been paid. This refund may also be reimbursement for a class that has been dropped. The money that is left over is given to students and is often use to pay rent, purchase books and for other educational expenses.
URL: http://www.higherone.com/index.php?option=com_content&view=article&id=301&Itemid=177

2. Name 3 features of the One Account and provide the URL (from Higher One) where you found the answers. * Free online bill pay. * Innovative mobile features such as; text balance alerts, mobile deposits and more. * OneRewards cash back program. URL: http://www.higherone.com/index.php?option=com_content&view=article&id=44&Itemid=82

3. What is the daily cash limit on withdrawals through an ATM machine and what is the URL (from One) where you found this answer?
The daily cash limit on withdrawals through an ATM machine is 500 dollars.
URL: https://higherone.custhelp.com/app/answers/detail/a_id/698 Thanks,
Higher One HR department

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