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Holly Farm

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Robert Johnston Stuart Chambers Christine Harland Alan Harrison Nigel Slack

Cases in Operations Management third edition

Cases in

Operations Management

We work with leading authors to develop the strongest educational materials in operations management, bringing cutting-edge thinking and best learning practice to a global market. Under a range of well-known imprints, including Financial Times Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work. To find out more about the complete range of our publishing, please visit us on the World Wide Web at: www.pearsoneduc.com

THIRD EDITION

Cases in

Operations Management
Robert Johnston
Warwick Business School, University of Warwick

Stuart Chambers
Warwick Business School, University of Warwick

Christine Harland
School of Management, University of Bath

Alan Harrison
Cranfield School of Management, Cranfield University

Nigel Slack
Warwick Business School, University of Warwick

Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE United Kingdom and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsoned.co.uk

First published 1993 Second published 1997 Third Edition 2003 © Robert Johnston, Stuart Chambers, Christine Harland, Alan Harrison and Nigel Slack 1993, 2003 The rights of Robert Johnston, Stuart Chambers, Christine Harland, Alan Harrison and Nigel Slack to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of

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