...| MKT 431BRAC Business School, BRAC University. | Service Report on the Service Marketing Practices of Holy Family Red Crescent Medical College Hospital | Service Report on the Service Marketing Practices of Holy Family Red Crescent Medical College Hospital | SERVICE REPORT ON THE SERVICE MARKETING PRACTICES OF HOLY FAMILY RED CRESCENT MEDICAL COLLEGE HOSPITAL (HFRCMCH) Submitted To DR. MOHAMMED TAREQUE AZIZ Associate Professor and EMBA Coordinator BRAC Business School BRAC University Submitted By Chowdhury Fahim Mostafa 10204011 Anika Azhar 10204083 Syed Shah Tayef Ahmed 10204105 Ifrat Jahan 11104139 Jarin Subha 11204007 Adnan Abdur Razzaque 11204008 Tazruba K. Prome 11204047 MD. Ashraful Amin 11304038 Sumaita Ahmed 11304052 LETTER OF AUTHORIZATION Date: 17th November, 2014 DR. MOHAMMED TAREQUE AZIZ Associate Professor and EMBA Coordinator BRAC Business School BRAC University Subject: Submission of Service Marketing Report of MKT 431. Dear Sir, We, the students of MKT 431 (service Marketing), section 1; want to submit the Service Marketing Report required for the completion of the course. We have followed every instruction you have provided and tried our best to ensure that all the information is authentic and relevant. The report is about the Service Marketing practice of Holy Family Red Crescent Medical College Hospital (HFRCMCH). We hope that all the information and analysis provided within the report will be up to your expectations and will be glad...
Words: 11092 - Pages: 45
...Oliver Pringle Professor John Schultz Ethics 2050 22 April 2014 Closing the Gaps in Modern Education The city of Philadelphia has one of the most racially segregated school systems in the United States with the largest performance gap between black and white students nationwide. “Philadelphia’s black population, and particularly its affluent black population, lives in much poorer neighborhoods than comparable whites because they are so highly segregated by race” (Denvir). The average black elementary school student in Philadelphia is reading at the 21st percentile, while his white counterpart is reading at much higher 66th percentile. The disparity experienced within the public education of Philadelphia children is caused by rampant segregation within the school system itself. Through my own experience, as well as the writings of the renowned psychologist Franz Fanon and philosopher Paulo Freire, I have found that the solution to the public education problem begins with a narrowing of the gaps between the haves and the have-nots. The Citypaper article written by Daniel Denvir unearthed a number of unbelievable disparities between the black and white students within the Philadelphia education system. Studies indicate that “Philadelphia blacks are exposed to poverty at a rate nearly three times higher than whites. The average black person in the Philly area lives in a neighborhood with a 24.8% poverty rate, compared to just 8.4% for whites. Chicago, Cleveland, St....
Words: 2292 - Pages: 10
...Jesus, model and inspiration of the Nursing Profession I know that when you ascended into heaven, You left the care of the sick to those of us whom you have Blessed with the holy vocation of nursing Please help me to be faithful to that calling so that I can always Do the things you want me to do and in the manner That you want me to do them Grant that my voice may be gentle, that my hands may have The softness and sympathy of your hands That my presence may bring something for the Hope and consolation, which Your presence brought to the sufferers of your day I want to do all of these, Lord, but I know I am weak and I Can Do little without your aid Please give that aid this day and every day of my life so that I Can always be what you want me to be. An angel of the sick person, Amen” | DLSL Mission Vision “To be a sign of faith as an excellent educational institution, sharing in the Lasallian mission of Teaching Minds, Touching Hearts and Transforming Lives.” College of Nursing VISION “To create a learning environment that empowers person through Christian formation, professional competence, academic excellence, research and community service guided by the teachings of St. John Baptist De La Salle.” MISSION “The formation of a community of Doers, Learners, Servers/Sharers and Leaders who manifest the love of Christ, globally competent and can transform lives of individuals, family and society.” | Nurse’s Prayer Dear Jesus, model and inspiration...
Words: 1027 - Pages: 5
...Why should your child be baptized? By being baptized, your child becomes one of God’s children and is gifted with the gifts of the Holy Spirit (Wisdom, Understanding, Knowledge, Counsel, Fortitude, Piety and Wonder). Baptism symbolizes the choice of joining God’s family and becoming one of the followers of Jesus’ teachings. When being baptized in St. Mary’s Parish we also celebrate and teach your child about the other Sacraments of Initiation (Eucharist and Confirmation). Baptisms in St. Mary’s Parish are usually scheduled during Sundays, early in the morning at 9 – 11 am. Parents and godparents will have to attend the ritual. You are asked to prepare some prayers to say for the candidate of Baptism. The candidate of baptism will have to...
Words: 353 - Pages: 2
...economic fairness, and fair treatment in the workplace. In fact, the history of Islam is rooted in a firm stand against economic exploitation. When Prophet Muhammad ibn (son of) Abdullah, may Allah be pleased with Him, began teaching Islam in Mecca, it shook up an unjust economic structure that allowed the rich to take advantage of the poor. Before Prophet Muhammad departed, he left behind The Holy Qur'an, a book filled with guidance on how men and women should treat each other in various situations, including the workplace. The Holy Qur’an urges the proper treatment and respect of workers. Several Muslim leaders discussed the relevance of the Holy Qur’an to the struggle for dignity in the workplace with union leaders and other religious leaders during the “Islam and Labor: Forging Partnerships Conference,” held Nov. 10, 2001 in Washington, D.C. Co-convened by the National Interfaith Committee for Worker Justice and the Muslim Public Affairs Council, the conference sought to build relationships between the Muslims, interfaith committees and labor communities. Referencing heavily from the Holy Qur’an and the life of Prophet Muhammad, several Muslim Imams (leaders) discussed worker justice, the connection between faith and works, class and gender equality, and the responsibility of employers. The essence of their remarks can be summed up in one sentence uttered by Prophet Muhammad to his companions about 1400 years ago: “None of you has faith unless you love for your brother what...
Words: 1888 - Pages: 8
...religion as not being alone, or having a sense of direction in this confused world. Some find peace and answers sitting in from of a statues praying and some hold a cross. Others aim their prayers to the sky while some to the walls. Whatever the symbol God is present, through religious rituals people find division in yet all say basically the same. Assessing a religion to figure out why is this religion considered a true religion, and what drives these followers lives to be shaped in circumstance that hinder ones belief system. One of the most common religions today is Christianity, which carries the belief system that Jesus Christ was our savior, entailing the acceptance that Jesus is the son of God. At one point in history Christianity was divided in sects of the same belief system but including a newer understanding and tolerance of the faith. A faith of peace and clarity was established out of Christianity called Catholicism, although Jesus is the savior, in Catholicism he is also God and the son of God. Christianity branched out into many similar but intense versions, such as Baptist’s, Protestant, Lutheran, Presbyterian, Catholicism and many more. Out of all the sects Catholicism carried a stronger burden on its followers, to conform to the teachings and beliefs of the religion....
Words: 2239 - Pages: 9
...Health Care Provider and Faith Diversity: First Draft Diane Bruce Grand Canyon University: HLT-310V 09/22/2013 Abstract Heath care is a diverse culture serving people of many faiths. Baha’i, Jainism, Sikhism and Christianity share many common elements of worship including the desire for prayer, meditation and a spiritual community. Within the health care environment religious customs of these diverse faiths and cultures may be inadvertently violated or treated disrespectfully. Preventing patient’s spiritual distress and promoting healing can be achieved by provider education and respectful care. Health care professionals of differing faiths than their patients must look inside themselves and use how they would wish to be treated as a model for caring for others. Health Care Provider and Faith Diversity: First Draft As the world grows smaller each day those working in healthcare may find themselves caring for people of many diverse faiths and beliefs. Acceptance of these beliefs first requires understanding and empathy so that the health care process might be seen from the perspective of different faiths. The following paper explores this author’s findings regarding the spiritual components that affect healing within Sikhism, Baha’i and Jainism and what similarities and differences a Christian care provider might find. Spiritual Perspective Those of the Sikh faith have few constraints about combining modern and traditional medicines. They believe that the will...
Words: 1821 - Pages: 8
...church on May 20, 1908 and the first mass held there was on December 17, 1911. The Roman Catholic Church is based in Christianity and is a theistic religion. In greater detail it is a monotheistic religion. There are many hierophanies in the Catholic Church. An example of a sacred place would be the church itself. An example of a sacred person would be the priest or Father Bob at St. Mary’s. Also in the Catholic Church Saints and Popes would be regarded as very sacred people. The mass I attended was during the sacred time of Lent, which is a forty day period. The Catholic Church is not iconoclastic at all. At St. Mary’s there were multiple depictions of the holy in their art. There was a statue of Jesus The religious language of the sermon was double-intentional. The priest read John 4:5-42 for the gospel reading. After the gospel was read, he told a story about an Iraqi family who recently moved to a new community and started going to a Catholic church. The language in the gospel is double-intentional in the sense that the story talks about...
Words: 2454 - Pages: 10
...experienced many problems because of her upbringing. Her parents were alcoholics and they fought each other, and they did not set a good family structure for her. She also experienced rape and molestation by her uncle. Janet has come for counseling and she desires help; in fact her life and children’s lives depend on her healing. She must initially be accessed, and place in a therapeutic treatment program. She is broken and hurting, and needs counseling that will transform her life. Alcoholic Woman Janet is in sad place and she has many problems that need immediate attention. She has come to counseling to seek the help she needs. Her problems are many: a victim of four failed marriages, chaotic life structure, victim of rape and molestation, and she is a victim of alcohol and drugs. She is a young woman in her thirtyish and her personal life is in chaos. She has children by three of her former four husbands’. Janet has struggled with addiction issues over the years including alcohol. To begin counseling with Janet, as a Christian counselor, I must incorporate faith and counseling mutually. As a counselor, I acknowledge that Christ is the ultimate amazing Counselor. I must receive my guidance from Him to facilitate the counseling process with Janet; I must in every respectable see her as God sees her. I expect the Lord to direct all the efforts in the counseling office on the counselee and my part as a counselor. I will trust the Lord to help me apply the skills; I...
Words: 1622 - Pages: 7
...Spiritual needs Assessment Punnackal house Jolly Grand Canyon University Spirituality in Health care HLT-310V May 1, 2011 Spiritual needs Assessment Spirituality is a sensitive subject, and not everyone is open to discussing one’s beliefs. How well a patient discusses their spirituality is somewhat dependent on the nurse. A caring empathetic nurse is more likely to develop and maintain a holistic rapport and trust with patient. However, their involvement is essential in promoting spiritual health among patients. The difficulty nurses face in implementing spiritual care with patients starts with their incorrect interpretation of the concept of spirituality. Spirituality is defined as an experience that a person has had that gives purpose and meaning to life and death; it may or may not include relationships with God, or other divine power. The key emphasis on a spiritual assessment is to be able to obtain patient information regarding spiritual health in order to plan nursing care. . Individualized plan of care and increased interaction with patients will make a great impact on patient’s care which will increase the self-esteem of the patient, and allow them to return to productive life style. “Meeting patients’ spiritual needs” is a medical professional duty as defined by the Joint Commission on Accreditation of Healthcare Organizations (Bensing, 2000). In 2001 JCAHO revised its accrediting standards and it is mandatory to do the spiritual assessment of...
Words: 1311 - Pages: 6
...A Disciple-Maker’s Message Gene A. Smith DSMN-500 LUO Dr. James H. Sulfridge June 19, 2013 A disciple-maker’s message must consist of two major in an academic sense consists of two major elements: content and curriculum. The disciple-maker’s objective of course is much different from secular human education. The disciple-maker is endeavoring to create fellow disciples who are followers of Jesus that worship and love Him. However, when it comes to making disciples it is important to establish what the content and curriculum is in their pedagogy. The content is the Holy Word of God, the Bible. The content encompasses everything that disciples will be taught. The big picture here of spiritual pedagogy is like a container and the contents of the container are everything that is fed to a disciple’s mind, but the disciple cannot receive it all at once. Therefore, you take small portions out of the container at a time and feed it the disciple, which is the curriculum (a lesson). Once the container is empty, the basics should have been fed to the disciple and he/she is strong enough to begin serving Christ. However, feeding on the Word of God is not over, the disciple now simply refills his container, but this time is not milk or soft food, it is the meat (the deeper parts of the faith and scripture). The principles to be observed in a curriculum plan will be, first, the biblical messages chosen that exemplify the Bible. The content of the curriculum plan to be employed in...
Words: 1687 - Pages: 7
...Although all people die, everyone's dying process is unique. Many people think of dying as merely a physical process, but dying is an experience of the whole person and is influenced by a combination of physical, psychological, social, cultural, and spiritual factors. There are as many ways to die as there are to live, so in order to better understand how people who are dying experience the process, researchers and clinicians have developed different models or theories that attempt to account for how people cope with dying. THEORIES/MODELS OF DYING Elisabeth Kubler-Ross's Stage Theory of Dying The general public is most likely to be familiar with Kubler-Ross's theory of dying. In 1969, she published a book titled On Death and Dying, which was based on interviews collected from 200 dying patients. In the book, Kubler-Ross discerned five stages that dying people experience. The five stages, which reflect different reactions to dying, are denial, anger, bargaining, depression, and acceptance. Denial is the "No, not me!" stage where the person is in shock or denial and cannot believe that they are going to die. Denial is self-protective and gives the person time to adjust psychologically to the news that he or she is going to die. Anger is the "Why me?" stage and may involve, in addition to anger, resentment, rage, and envy at God, doctors, nurses, family members, or anyone who is not dying. Bargaining is the "Yes me, but. . ." stage and often involves bargaining with God...
Words: 4586 - Pages: 19
...Everyone in the present day circumstances, has to lead group of people either at the family level, profession, society, nation etc. Hence, one should be efficient enough to become a true leader who can lead the dependent people in a correct way. History of ancient Indian sub-continent presents stories of brave, intelligent scholarly leaders who led great and vibrant kingdoms effectively. These leaders could rule the country with wonderful civilization which had people of character, values and ethics. In modern times, many of us could hardly find any leader with a good character and values. In ancient times, although there is no special literature available on leadership qualities, leaders have followed the available ancient scriptures like Vedas, Epics and Upanishads. In the present book, leadership principles based on value education derived from Holy Scriptures is presented to make...
Words: 1494 - Pages: 6
...blocks of family units. The stronger each block is, the stronger the structure of the society. Families are thus the building blocks upon which rests the fate of society. For the development of good families, the mother plays a vital role. Many women today have aspirations of progress in their careers, and degrees in various fields. However it is indisputable that the most important achievement of a mother is the raising of sensible, virtuous children who will then move on to build other strong blocks for society. It has been said that it is easy to bear children but it is difficult to raise them well. In that lies the challenge for all mothers. When a baby is born, he is totally unaware of the outside world. The mother plays an important part in introducing him to the world. The outlook that the child will form towards life depends a lot on the mother. His attitude, his views - religious or otherwise- his perspective on life and its goals, will all be gained from her. Eventually he will mature and perhaps form his own changed views, but the initial years and what he learns in them will always have a lasting impression on his mind. Since the mother is the most important person in the life of a child, she is greatly revered. Her habits and behavior become a model for the child. Whatever the child observes from her, such as her housekeeping habits, her manners, her relationships with others, the way she spends money, and in general her lifestyle, will all undoubtedly...
Words: 502 - Pages: 3
...Counseling Theory of Larry Crabb Sandy La-Ree Trudgeon Liberty Theological University – Seminary A Paper Submitted to Assistant Professor Max Mills In Partial Fulfillment Of the Requirements for the Course in Theology and Spirituality in Counseling PACO 507 D02 LUO 201240 December 2012 About the Author Dr. Lawrence (Larry) Crabb Jr. has a PhD. In Psychology and has been writing books for over 35 years. He is a popular conference and seminar speaker, teaches Bible classes, and is the founder and director of NewWay Ministries. Since 1996 he has been the scholar in residence at the Colorado Christian University and currently serves as the Spiritual Director for the American Association of Christian Counselors. He has a minor in speech therapy and philosophy of science from the University of Illinois where he obtained his PhD.. He and his wife, Rachel, live near Denver Colorado. Once Dr. Crabb suggested that should he ever write a book about himself, he will entitle it: “Sovereign Stumbling” as God has led him on a journey where he stumbled and God picked him up and carried him through with Sovereignty. Summary of Theory Dr. Larry Crabb is a very spiritual writer whom has integrated the psychological aspects of secular counseling with that of the Christian counselor in such a way that multitasking can be implemented by way of running everything past the Biblical principles presented in God’s Word. There are three types of counseling that are thought to be important...
Words: 2010 - Pages: 9
