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Hospital Software Solution Analysis

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Submitted By 100810509
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HOSPITAL SOFTWARE SOLUTIONS ANALYSIS

LEADERSHIP AND CHANGE MANAGEMENT PROFESSOR: LORRAINE NAVE, NANCY SANGIULIANO GEORGE BROWN COLLEGE

2012
RITESH PATEL
STU ID: 100810509
3/24/2012

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Abstract This paper explore the problems and their solutions arising in a health care environment during conflict management. The case provides a good opportunity for the application of a number of theoretical concepts surrounding leadership, power/influence, motivation, corporate culture and conflict. Start with the HSS, In 1999 ten software engineering students found Hospital Software solution(HSS) when Ontario hospitals were facing challenges during integrating technology into their operation. This paper points out some problems faced by new employees when they enter in to the corporate world and they are assigned a work outside their job description. It also analyses the conflicts arises between managers and employee due to lake of communication and inappropriate office culture. Here the story of a employee, Natalie MacLachlan, a conscientious student of honour business management programme had joined a company in which she has been given a position for which her skills were not suitable and after entering in to company she had been given the tasks which are not under her job description and still she had try her best to manage those tasks very well but then also just got the label of office slacker by her superiors and finally got in to frustration.
Key words: Conflicts, Customer care team leader, Hospital software solution, Project manager

Although MacLachlan was conscientious student and high achiever,

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