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HOM 210: Introduction to Hospitality Management

Ch 1: The Hospitality Industry and You

I. What is Hospitality Management?
Hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will”
Hospitality: Comes from hospice, “house of rest” for travelers and pilgrims. Also, an early form of a nursing home.
• Hospitality includes hotels and restaurants and many other institutions that offer shelter or food or both to people away from their homes.
• Hospitality professions are among the oldest and they involve making a guest, client or resident welcome and comfortable.

II. The Manager’s Role in the Hospitality Industry.
The 3 objectives are:
1) A manager wants to make the guest welcome personally.
2) A manager wants to make things work for the guest.
3) A manager wants to make sure the operation will continue providing service and making profit.
Key terms to know:
• Profit
• Break even or zero profit
• Controlled but negative profit => Loss
• Subsidy.
The key lies in achieving a controlled profit, loss or break-even.

III. Why Study in a Hospitality Program?
Before, hospitality was skill centered, but now it is not enough. If you need a good cook, you get one who has years of experience.
“Today, the center of our society’s productivity is the knowledge worker, the man or woman who applies to productive work ideas, concepts, and information”
So studying is necessary part of your preparation for a career as a supervisor or manager.

Why not start with
• Liberal arts, not interesting enough = too general and sometimes not useful or applied.
• Business Administration. In hospitality we do not sell a product  we provide service.

Some differences with business administration:
1) Most of the manufacturing is done on site.
2) Local market with emphasis on face to face
3) Hospitality

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