...Hotel Continental In July 1989, Mr. Oscar Mendoza, owner of Triumph Tours read in the newspapers an advertisement for the leasing of Hotel Continental’s facilities. During the last six months, Oscar Mendoza has been seriously thinking about operating hotel to complement his travel agency business. Oscar Mendoza had been experiencing difficulties in getting hotel accommodation for his tour groups’ last year during the peak travel months of December, January, July and August. Hotel Continental is a 27 room hotel located in Diliman, Quezon City along Don Mariano Marcos Avenue. It has three function rooms that can seat twelve to forty persons, a coffee shop, a fast food cafeteria, a formal dining room and swimming pool. During the last two years, the hotel incurred losses of about P2 to 3 million pesos which led management to the decision of leasing out its facilities (See Exhibit A). The room capacity of the hotel is just right for the Triumph Tours’ requirements during the peak months. “My travel business can provide annual capacity utilization of the hotel to as much as 40% only,” Oscar Mendoza told his Marketing Manager, Ernesto de los Santos. “ How do we fill up the remaining 60%? Before Cory became President, I read in the daily newspaper that most of these five-star hotels in Metro Manila were utilized? What led to this situation? Could you gather some data that will help me in deciding whether or not I should bid for the Hotel Continental? The data...
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...MGT 201 CASE ANALYSIS A New Blockbuster Image POINT OF VIEW The group will take the point of view of the Chairman of Blockbuster, H. Wayne Huizenga. As Chairman, he is director, decision maker, leader, manager and executor of the company and thus, in the position to solve and decide upon the dilemmas faced by Blockbuster regarding the issues on the diversification of the company. MAJOR PROBLEM From 1985 to 1992, Blockbuster has managed to become a video-rental giant. But by 1993, Blockbuster through its Chairman, H. Wayne Huizenga was seeking a new image, that of a multimedia company. Steps were taken towards this goal including sponsorships of concert tours, music retailing, television and film production and operating indoor children’s play centers. These diversification strategies, however, did not escape from several criticisms and by the fall of 1993, Chairman Huizenga had enough reasons to rethink of what he wanted for the company. The myriad of difficult decisions concerning Blockbuster’s future can be traced to the dramatic changes in the company’s strategic context. This and Huizenga’s hurried and scattered approach to diversification had put the company into danger. How should Chairman Huizenga address the criticisms that arise from his abrupt and scattered decisions on the diversification of Blockbuster? CASE FACTS Three factors that make up strategic context which could have helped Huizenga understand the opportunities and constraints set before...
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...Strategic Analysis of Pearl Continental Pakistan Summary: A strategic business analysis of Pearl Continental Hotel, located in Pakistan. Explores history, weaknesses, strengths and future prospects. [pic] COMPANY PROFILE Our vision We are committed to dynamic growth and service excellence built upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests, employees and others stakeholders expectations. We feel pride in making efforts to position Pakistan in the forefront of the international arena. Our Core Values - G.R.I.T Growth & Development Recognition & Reward Innovation Trust Recognition and Reward Achievement orientation Performance-based evaluation Appreciation Incentives Setting ever-rising standards of performance Innovation Listening and two-way interaction Participation Encouragement Motivation Enterprises Trust Cooperation Support Teamwork Sense of ownership Empowerment Integrity Dignity Respect Candidness Growth & Development For All Competence and contribution as the only basis for job security Promotion from within Learning environment and opportunities Provision for world-class education and training Aligning people with latest technological trends INTRODUCTION TO PEARL CONTINENTAL History The Pearl continental chain in Pakistan is owned by the Hashwani group under the holding company Pakistan Services Ltd (PSL) and Hashwani Hotels ltd respectively. The Pearl chain was acquired by the...
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...REPORT ON FIVE STAR HOTEL HOUSE KEEPING EXECUTIVE SUMMARY: Pearl Continental Hotels (formerly InterContinental Hotels) and is recognized as the largest and oldest hotel company in Pakistan. Pearl Continental Hotels is the first Pakistani chain which has achieved excellent international standards of quality products and services. In recognition of its highstandard, the Pearl Continental Hotel, Karachi was conferred the prestigiousmembership of the "Leading Hotels of the World", an exclusive global organization of deluxe hotels established in 1928.Pearl Continental Hotels, beside in -house reservations network, are also linked withUtell International to have international exposure and overseas reservation network. Investment in people and human resource development is an ongoing process in theHashoo Group. New management concepts and intensive training programs havebeen introduced at all levels of supervisory and managerial positions through establishment of an in-house Training School located at Pearl Continental Hotel, Bhurban. The Training School looks forward to imparting systematic and scientific knowledge of the operations of both tourism and hospitality business. Pearl Continental Hotels have become synonymous with a tradition of personal services, efficiency, convenience and guest satisfaction. PC hotel Rawalpindi PC Hotel Burbhan PC Hotel Karachi PC Hotel Lahore PC Hotel Peshawar HISTORY/BACKGROUND: Travelers in the early 1700s found hospitality similar to that...
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...Entrepreneurship Project. Parklane Hotel. Profile of the Entrepreneur. , the founder and the Managing Director of the Parklane Hotels, Mysore. The hotel was started as a reason for diversification from their various business activities- which was led by his father. The main reason for venturing into the Hotel business is Mysore, which is known as the city of palaces, which attracts a large number of tourists and tourism being an industry with huge growth opportunities. Under the guidance of Mr. Venkatesh, the hotel has reached new heights. The hotel was ranked no- 1 during the year 2011-12 out of 161 hotels present in Mysore. Prior to the start up of this hotel, Mr. Guptha was the managing partner in Mafatlal Fabrics, a very popular and well known textile outlet in the city. Hotel Parklane. Hotel Parklane, a time-honoured family legacy welcomes you to an incredible experience of living in international standards. Now, after major renovation and expansion – more than doubling our size, we’re featuring 30 creatively designed luxurious guest rooms, 3 multi-cuisine restaurants, a relaxing swimming pool and an option to shop for the finest Indian clothing and accesories. Parklane is now an ideal choice even for the most discerning of travelers as it is perfect for all budgets. Parklane Hotel is a dream realized by Mr. K.N.Gupta, its founder and managing director, and is also the person behind its creation and success for over two decades. Parklane has retained...
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...This article written by Virginia Postrel discusses the prices of newly renovated rooms and how they are interpreted by the Consumer Price Index. Postrel talks about how the Consumer Price Index, or CPI, works, and about inflation on products, specifically focusing on hotel rooms. The Consumer Price Index, also known as CPI, is made by a board of people who analyze the prices of specific items each month. The CPI helps people understand how much inflation there is on a product and the market. It compares the price of an item over a monthly basis to see if the price increase or decreases, without the item changing in any way. In the article, CPI and inflation were a main focus. Inflation is not a science, and therefore is a very difficult process...
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...English Hotels In the medieval period alehouses were ordinary dwellings where the householder served home-brewed ale and beer. If lodging for travellers was offered, this might be no more than bedding on the floor in the kitchen, or in a barn. Inns by contrast were generally purpose-built to accommodate travellers. They needed more bedrooms than the average house and substantial stabling. Inns fell into disuse after 410AD. People did not travel, except on pilgrimages, so it was for this kind of traveller that occasional spartan accommodation was provided. Abbeys sometimes had a hospice at a market town, at a place of pilgrimage, or at key points along the road or river routes that pilgrims might take. Examples include, the New Inn in Gloucester and the George and Pilgrim at Glastonbury. In 1180 the Eastbridge was founded in Canterbury High Street to provide accommodation for pilgrims flocking to the shine of Thomas Becket who was murdered in Canterbury Cathedral in 1170. The Eastbridge Hospital survives and can be visited. The monasteries also offered free doles of bread and ale. This service is still provided at the hospital of St Cross in Winchester. Historically, the most popular lodging in London were guest houses and coaching inns. Coaching Inns provided two facilities for mail and stage coaches. Firstly they allowed teams of horses to be changed for fresh ones and they also served the stage coach passengers with a place to sleep and eat. Although the term hotel was not...
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...importance of relation to the proper valuation of equity. Methodology To accurately ascertain beta we used a sampling of hospitality companies within the United States. These companies can be categorized into two separate but similar divisions: Real Estate Investment Trusts (REIT,) whose sole investments include direct hotel investments and/or hotel financing, and either operational holding companies managing several hospitality brands or directly managed hospitality companies. The sampling of hospitality companies were chosen selectively for their ability to fit within the parameters of the study. Those parameters include construction costs, square footage, population size of host city, population density, height of the building, and similarity to subject city (Salt Lake City, Utah.) Results Construction costs on hotels ranging from 8-25 stories in the continental United States yield estimates of between $72.3MM and $78.4MM. The average size of these hotels is between 400,000 and 500,000 Sq. ft. (RSMeans.) KPB Equities’ capital budget for construction is estimated to be ~$70-80MM, which, according to national data, should finance a hotel with 8-25 stories and ~450,000 square feet. Salt Lake City has a population density of 731.2 per square mile or ~200,000 people within city limits. SLC receives an average of 4.18MM visitors each year from tourism or business. Other cities that fall...
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...the financial district • Yield management pricing system • Franchise marketing • No “all-suite” competitors in the area The hotel is located in a prime location due to its proximity to both the Inner Harbor and the financial district. The location suites both the business executives coming into town during the week and the leisure travelers who are visiting over the weekend. The yield management pricing system enables the hotel to operate much like the airlines to maximize occupancy rates with variable pricing. The Royale Suites Baltimore has strength in its national brand recognition as a quality all-suites hotel. In addition, as a franchise the Royale Suites Baltimore will also benefit from much larger national marketing campaigns. At the time of the hotel launch, Royale Suites was the first all-suites hotel in the Baltimore metropolitan area. The Royale Suites brand identity of offering hotel suites that include small meeting rooms recognizing the increasing demand by business people to conduct small meetings in their hotel rooms and families’ desires for larger and more private hotel rooms. Weaknesses • Few hotel amenities • Little promotion locally and nationally • Rooms do not include kitchens • Few rooms with an Inner Harbor view The Royal Suites lacks amenities such as a full kitchen in the suite and continental breakfasts and happy hours are optional. The addition of the Royale Suites to Baltimore’s Inner Harbor received little publicity...
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...access for guests, or are shared with the host family to some degree. • The business may be run as a secondary occupation. • Breakfast is included in the price (generally either continental or full-English). Other meals may be available by arrangement. Backpacker Hostel • A hostel (or backpacker) establishment is aimed at the budget traveller and generally attracts a younger clientele. • Bedrooms are in a dormitory style (shared) and bathrooms are shared, although private bedrooms may be available. • Light meals may be available in addition to the room rate. Boutique Hotel • A boutique hotel is a 5 star establishment providing all the features and facilities of a normal hotel, in a unique and exclusive style. • These properties are generally small, feature top class service and are marketed to the affluent. Guest House • A guesthouse is generally a private home which has been converted for the dedicated and exclusive use of guest accommodation. • The public areas of the establishment are for the exclusive use of the guests. The owner or manager either lives off-site, or in an entirely separate area within the property. • A Guesthouse offers a wider range of services than a B&B, and usually caters for all meals. Hotel • A hotel is generally the largest of all accommodation types. • There is typically a common reception area, and rooms generally open directly onto a hallway. • The on-site restaurant...
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...they have a lot of beach hotels that offer cheap and economical prices, especially during the summer season. Nothing is more enjoyable and relaxing than to swim in the beach. You can go on and enjoy your best holiday without spending a great amount of money. Hence, Virginia Beach is one of the most demanded vacation destinations in the US. Due to this, they have a lot of beach hotels that offer cheap and economical prices, especially during the summer season. Once in Virginia, you can look for a hotel that has the cheapest yet comfortable accommodations. Listed below are some of the affordable beach hotels in the United States. Virginia Beach * La Quinta...
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...Camping in the deep woods versus staying in a hotel Amber Duncan University Composition and Communication one October 29 2011 Axia College of University of Phoenix Camping in the deep woods is better than staying in a hotel. Camping in the deep woods means to stay on state land not a campground. Camping in the deep woods has many trees, animals, bugs, and there is not any other people around. While camping there is no bathroom so you will have to find a tree. Compared to hotels, camping in the deep woods is more work, less expensive and more exciting. Camping is hard work but worth the time and effort that is put into camping. Setting up the tents is easy unless you receive a new one and do not know how to set it up right. Fire building is a skill needed when camping because in order to get light heat, or cook you need a fire. Fire wood is everywhere on state land or on the side of the road for sale. When staying in hotels all you need is cloths, swim suit and anything you want to bring to keep yourself occupied. When camping there is twice more equipment to be hauled around than staying in a hotel. Hotels have beds and are made for you and on the other hand, you have to make your tent, bed, and, set camp up. Hotels are less work but not usually worth the money. Camping is less expensive than staying hotels because there are no accessories while camping in the deep woods. Equipment needed for camping so when you get that equipment then you are set for years...
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...Potential Hotel Partners, Johnson & Johnson Services, Inc (JJSI) invites you to submit a proposal for participation in JJSI’s 2013 Global Hotel Program (the "Global Hotel Program"). Johnson & Johnson Services, Inc. is an affiliate in the Johnson & Johnson Family of Companies. Johnson & Johnson is the world’s most comprehensive and broadly based manufacturer of health care products and provider of related services, for the consumer, pharmaceutical & biotechnology and medical devises & diagnostic markets. Johnson & Johnson is comprised of over 250 operating companies located in 60 countries employing 116,000 people. In 2013 global transient room night spend is projected to be $165 million. JJSI has initiated projects to identify savings opportunities and reduce overall expenses through a competitive RFP process. In connection with this project, we are looking for strategic suppliers who will submit proposals containing competitive rates and value-added amenities that reflect the desire to develop a long term partnership. In order to assist our preferred hotels in gaining greater volume, JJSI is committed to continuing to reduce the number of hotels accepted into the program while continuing to meet traveler needs and work with market conditions. Doing so will enable us to better manage our program and give us the opportunity to drive more transient and group volume to preferred properties. The goal of the JJSI program is to match the needs of our travelers with hotels that offer...
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...in the Greek world Romans were some of the Middlefirst known to travel for pleasure Ages: Others provided safety, shelter and food to travelers. As the use of coaches for travelling took hold, travelling became more popular Inns were typically in private homes and nobles stayed in monastaries The New World: As people settled the New World, they brought their own The “Frenchterms for eating and resting places (Inns, Taverns) Boulanger: The Father Escoffier and the brigade system Revolution” of Modern Restaurant Sold a soup called ‘restorantes,’ or ‘restore the body’ 2. 1800’s: Savoy Hotel opened with Cesar RitzHistory of Hospitality Travel Delmonico’s Steak House opens in NYCas the General Manager Cross –continental travel / Trans-Atlantic flights boomed after WWII 1960’s and Beyond: Mass tourism, packageEisenhower Interstate System travel, growth in chain restaurants and hotels 3. Defined as the friendly reception andHow do we define Hospitality? treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, Derived from thefriendly way French word Hospice: to provide for the weary; to take care of those India: “The guest is Many cultures embrace hospitality travelling South Central Asia / Middle East: People are oftenGod” principal characterized by an ancient set of ethics, the first of which is Celts: A host who granted a person refuge not onlyhospitality provided food and shelter, but protection while under their...
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...UNIT 11 Structure 11.0 11.1 11.2 11.3 11.4 11.5 11.6 11.7 11.8 11.9 11.10 MANAGING HOSPITALITY OPERATIONS: ORGANISED SECTOR Objectives Introduction Types of Accommodation in the Organised Sector Policy Formulation and Strategies Financial Management Product Design Marketing Management Safety and Security Organisation of a Hotel Let Us Sum Up Clues to Answers 11.0 OBJECTIVES After going through this Unit you will be able to explain the: • • • • typology of accommodation in unorganised sector, procedures involved in policy and strategy formulation, application of marketing management in hotels, and role of safety and security in organised accommodation sector. 11.1 INTRODUCTION Ever since man started to travel in search of food, work, better prospects or leisure, there has been a demand for overnight stay. Lodging houses were built to provide accommodation along the trade and caravan route. Missionaries and religious travellers were accommodated by local people in their houses. But the demand for shelter kept on increasing with the development of highways and technological advancements in modes of travelling. As a result inns gave way to hotels. Hospitability industry today is a massive industry providing home facilities away from home to millions of travellers. These travellers can be segmented into various categories like business travellers, tourists, etc. All have different needs and expectations. However, the hospitality industry is so versatile that it is catering...
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