...co Food and Beverage Operations DHM 102 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover, other than that in which is published, without the prior consent of the Publisher. The Guide is a useful resource for those seeking to gain the internationally recognised CTHCM qualifications. The Guide however must be used together with the recommended textbooks. CONTENTS 1. Introduction 2. Food Production Methods 3. Food Service Outlets 4. Food Service Methods 5. Food and Beverage Service Staff 6. Menus and Beverage Lists 7. Food and Beverage Service Area and Equipment 8. Food Service – Accompaniments and Covers 9. Food and Beverage Service Sequence 10. Beverage Service – Non Alcoholic Beverages 11. Alcoholic Beverage Service – Wine and Beer 12. Alcoholic Beverage Service – Spirits, Liqueurs and Bar Operations 13. Customer Care and Selling Skills 14. Functions and Events 15. Supervisory Aspect of Food and Beverage Management 1 5 31 46 65 77 92 113 128 167 181 207 228 244 262 1 Introduction Description The aim of Food and...
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...Food and Beverage Operations DHM 102 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover, other than that in which is published, without the prior consent of the Publisher. The Guide is a useful resource for those seeking to gain the internationally recognised CTHCM qualifications. The Guide however must be used together with the recommended textbooks. CONTENTS 1. Introduction 2. Food Production Methods 3. Food Service Outlets 4. Food Service Methods 5. Food and Beverage Service Staff 6. Menus and Beverage Lists 7. Food and Beverage Service Area and Equipment 8. Food Service – Accompaniments and Covers 9. Food and Beverage Service Sequence 10. Beverage Service – Non Alcoholic Beverages 11. Alcoholic Beverage Service – Wine and Beer 12. Alcoholic Beverage Service – Spirits, Liqueurs and Bar Operations 13. Customer Care and Selling Skills 14. Functions and Events 15. Supervisory Aspect of Food and Beverage Management 1 5 31 46 65 77 92 113 128 167 181 207 228 244 262 1 Introduction Description The aim of Food and...
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...Project Gutenberg Etext of Three Men in a Boat by Jerome K. Jerome Please take a look at the important information in this header. We encourage you to keep this file on your own disk, keeping an electronic path open for the next readers. Do not remove this. **Welcome To The World of Free Plain Vanilla Electronic Texts** **Etexts Readable By Both Humans and By Computers, Since 1971** *These Etexts Prepared By Hundreds of Volunteers and Donations* Information on contacting Project Gutenberg to get Etexts, and further information is included below. We need your donations. Three Men in a Boat by Jerome K. Jerome August, 1995 [Etext #308] Project Gutenberg Etext of Three Men in a Boat by Jerome K. Jerome *******This file should be named 3boat10.txt or 3boat10.zip******* Corrected EDITIONS of our etexts get a new NUMBER, 3boat11.txt. VERSIONS based on separate sources get new LETTER, 3boat10a.txt. Three Men in a Boat - Jerome K. Jerome - Scanned and First Proof David Price, email ccx074@coventry.ac.uk. Second proof: Margaret Price We are now trying to release all our books one month in advance of the official release dates, for time for better editing. Please note: neither this list nor its contents are final till midnight of the last day of the month of any such announcement. The official release date of all Project Gutenberg Etexts is at Midnight, Central Time, of the last day of the stated month. A preliminary version may often be posted for suggestion, comment and...
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...another: yet this has Liszt done through love for Chopin. It is a matter of considerable interest to note how the nervous and agile fingers, accustomed to sovereign rule over the keys, handle the pen; how the musician feels as a man; how he estimates art and artists. Liszt is a man of extensive culture, vivid imagination, and great knowledge of the world; and, in addition to their high artistic value, his lines glow with poetic fervor, with impassioned eloquence. His musical criticisms are refined and acute, but without repulsive technicalities or scientific terms, ever sparkling with the poetic ardor of the generous soul through which the discriminating, yet appreciative awards were poured. Ah! in these days of degenerate rivalries and bitter jealousies, let us welcome a proof of affection so tender as his "Life of Chopin"! It would be impossible for the reader of this book to remain ignorant of the exactions of art. While, through its eloquence and subtle analysis of character, it appeals to the cultivated literary tastes of our people, it opens for them a dazzling perspective into that strange world of...
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...Begin Reading Table of Contents Copyright Page For Charlotte—why we got together —D.H. + M.K. In a sec you’ll hear a thunk. At your front door, the one nobody uses. It’ll rattle the hinges a bit when it lands, because it’s so weighty and important, a little jangle along with the thunk, and Joan will look up from whatever she’s cooking. She will look down in her saucepan, worried that if she goes to see what it is it’ll boil over. I can see her frown in the reflection of the bubbly sauce or whatnot. But she’ll go, she’ll go and see. You won’t, Ed. You wouldn’t. You’re upstairs probably, sweaty and alone. You should be taking a shower, but you’re heartbroken on the bed, I hope, so it’s your sister, Joan, who will open the door even though the thunk’s for you. You won’t even know or hear what’s being dumped at your door. You won’t even know why it even happened. It’s a beautiful day, sunny and whatnot. The sort of day when you think everything will be all right, etc. Not the right day for this, not for us, who went out when it rains, from October 5 until November 12. But it’s December now, and the sky is bright, and it’s clear to me. I’m telling you why we broke up, Ed. I’m writing it in this letter, the whole truth of why it happened. And the truth is that I goddamn loved you so much. The thunk is the box, Ed. This is what I am leaving you. I found it down in the basement, just grabbed the box when all of our things were too much for my bed stand drawer. Plus I thought...
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...A FAREWELL TO ARMS BOOK ONE 1 In the late summer of that year we lived in a house in a village that looked across the river and the plain to the mountains. In the bed of the river there were pebbles and boulders, dry and white in the sun, and the water was clear and swiftly moving and blue in the channels. Troops went by the house and down the road and the dust they raised powdered the leaves of the trees. The trunks of the trees too were dusty and the leaves fell early that year and we saw the troops marching along the road and the dust rising and leaves, stirred by the breeze, falling and the soldiers marching and afterward the road bare and white except for the leaves. The plain was rich with crops; there were many orchards of fruit trees and beyond the plain the mountains were brown and bare. There was fighting in the mountains and at night we could see the flashes from the artillery. In the dark it was like summer lightning, but the nights were cool and there was not the feeling of a storm coming. Sometimes in the dark we heard the troops marching under the window and guns going past pulled by motortractors. There was much traffic at night and many mules on the roads with boxes of ammunition on each side of their packsaddles and gray motor trucks that carried men, and other trucks with loads covered with canvas that moved slower in the traffic. There were big guns too that passed in the day drawn by tractors, the long barrels of the guns covered with...
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...1 EFFI BRIEST Theodor Fontane 1895 TRANSLATED AND ABRIDGED BY WILLIAM A. COOPER, A.M. Associate Professor of German, Leland Stanford Jr. University CHAPTER I 2 CHAPTER I In front of the old manor house occupied by the von Briest family since the days of Elector George William, the bright sunshine was pouring down upon the village road, at the quiet hour of noon. The wing of the mansion looking toward the garden and park cast its broad shadow over a white and green checkered tile walk and extended out over a large round bed, with a sundial in its centre and a border of Indian shot and rhubarb. Some twenty paces further, and parallel to the wing of the house, there ran a churchyard wall, entirely covered with a small-leaved ivy, except at the place where an opening had been made for a little white iron gate. Behind this arose the shingled tower of Hohen-Cremmen, whose weather vane glistened in the sunshine, having only recently been regilded. The front of the house, the wing, and the churchyard wall formed, so to speak, a horseshoe, inclosing a small ornamental garden, at the open side of which was seen a pond, with a small footbridge and a tied-up boat. Close by was a swing, with its crossboard hanging from two ropes at either end, and its frame posts beginning to lean to one side. Between the pond and the circular bed stood a clump of giant plane trees, half hiding the swing. The terrace in front of the manor house, with its tubbed aloe plants and a few garden chairs...
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...At liftoff, Matt Eversmann said a Hail Mary. He was curled into a seat between two helicopter crew chiefs, the knees of his long legs up to his shoulders. Before him, jammed on both sides of the Black Hawk helicopter, was his "chalk," twelve young men in flak vests over tan desert camouflage fatigues. He knew their faces so well they were like brothers. The older guys on this crew, like Eversmann, a staff sergeant with five years in at age twenty-six, had lived and trained together for years. Some had come up together through basic training, jump school, and Ranger school. They had traveled the world, to Korea, Thailand, Central America... they knew each other better than most brothers did. They'd been drunk together, gotten into fights, slept on forest floors, jumped out of airplanes, climbed mountains, shot down foaming rivers with their hearts in their throats, baked and frozen and starved together, passed countless bored hours, teased one another endlessly about girlfriends or lack of same, driven in the middle of the night from Fort Benning to retrieve each other from some diner or strip club on Victory Drive after getting drunk and falling asleep or pissing off some barkeep. Through all those things, they had been training for a moment like this. It was the first time the lanky sergeant had been put in charge, and he was nervous about it. Pray for us sinners, now, and at the hour of our death, Amen. It was midafternoon, October 3, 1993. Eversmann's Chalk Four...
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...T H E S I M P L E PAT H T O C O O K I N G L I K E A P R O , L E A R NING ANY THING, AND LIVING THE GOOD LIFE TIMOTHY FERRIS S Published by Houghton Mi in Harcourt Boston | New York 2012 Produced by 49316_CH00_FM_p001t015_092012_NB.indd 3 9/25/12 10:27 AM 49316_CH00_FM_p001t015_092012_NB.indd 4 9/25/12 10:27 AM PUBLISHER’S DISCLAIMER The material in this book is for informational purposes only. Since each individual situation is unique, you should use proper discretion, in consultation with a health-care practitioner, before undertaking the diet and exercise techniques described in this book. The author and publisher expressly disclaim responsibility for any adverse e ects that may result from the use or application of the information contained in this book. NOTICE ON FOOD HANDLING This book is about cooking; it’s not a food processing and handling manual. I strongly encourage you to read and follow the established safe food processing and handling guidelines available through the USDA, FDA, and Department of Health and Human Services, including: foodsafety.gov fsis.usda.gov fda.gov/food/foodsafety NOTICE ON INTERNET RESOURCES My full curriculum is within the covers of this book. For those of you who want to “go beyond” in your research, I have provided links to Internet resources. My team and I have worked to check that these links are accurate and point to resources available when this book was released for publication. But Internet resources...
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...THE KITE RUNNER by KHALED HOSSEINI Riverhead Books - New York The author makes liberal use of _italics_ and I have missed noting many of them, but the rest of this text file should demonstrate good proofing. Copyright © 2003 by Khaled Hosseini Riverhead trade paperback ISBN: 1-59488-000-1 This book is dedicated to Haris and Farah, both the _noor_ of my eyes, and to the children of Afghanistan. ACKNOWLEDGMENTS I am indebted to the following colleagues for their advice, assistance, or support: Dr. Alfred Lerner, Don Vakis, Robin Heck, Dr. Todd Dray, Dr. Robert Tull, and Dr. Sandy Chun. Thanks also to Lynette Parker of East San Jose Community Law Center for her advice about adoption procedures, and to Mr. Daoud Wahab for sharing his experiences in Afghanistan with me. I am grateful to my dear friend Tamim Ansary for his guidance and support and to the gang at the San Francisco Writers Workshop for their feed back and encouragement. I want to thank my father, my oldest friend and the inspiration for all that is noble in Baba; my mother who prayed for me and did nazr at every stage of this book’s writing; my aunt for buying me books when I was young. Thanks go out to Ali, Sandy, Daoud, Walid, Raya, Shalla, Zahra, Rob, and Kader for reading my stories. I want to thank Dr. and Mrs. Kayoumy--my other parents--for their warmth and unwavering support. I must thank my agent and friend, Elaine Koster, for her wisdom, patience, and gracious ways, as well as Cindy Spiegel, my keen-eyed and...
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...THE KITE RUNNER by KHALED HOSSEINI Published 2003 Afghan Mellat Online Library www.afghan-‐mellat.org.uk _December 2001_ I became what I am today at the age of twelve, on a frigid overcast day in the winter of 1975. I remember the precise moment, crouching behind a crumbling mud wall, peeking into the alley near the frozen creek. That was a long time ago, but it's wrong what they say about the past, I've learned, about how you can bury it. Because the past claws its way out. Looking back now, I realize I have been peeking into that deserted alley for the last twenty-‐six years. One day last summer, my friend Rahim Khan called from Pakistan. He asked me to come see him. Standing in the kitchen with the receiver to my ear, I knew it wasn't just Rahim Khan on...
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...LOVE, ROSIE R Also by Cecelia Ahern PS, I Love You LOVE, ROSIE R Cecelia Ahern new york Copyright © 2005 Cecelia Ahern All rights reserved. No part of this book may be used or reproduced in any manner whatsoever without the written permission of the Publisher. For information address Hyperion, 77 West 66th Street, New York, New York 10023-6298. Hyperion books are available for special promotions and premiums. For details contact Michael Rentas, Manager, Inventory and Premium Sales, Hyperion, 77 West 66th Street, 11th floor, New York, New York 10023, or call 212-456-0133. ISBN: 1-4013-8302-5 First eBook Edition: February 2005 For Mimmie, the dearest of them all . . . LOVE, ROSIE R part 1 8 chapter 1 k To Alex You are invited to my 7th birthday party on Tuesday the 8th of April in my house. We are having a magician and you can come to my house at 2 o’clock. It is over at 5 o’clock. I hope you will come, From your best friend Rosie To Rosie Yes I will come to your brithday party on Wensday. Form Alex To Alex My birthday party is on Tuesday not Wednesday. You can’t bring sandy to the party because mum says so. She is a smelly dog. From Rosie To Rosie I do not care wot your stupid mum says sandy wants to come. Form Alex 4 Cecelia Ahern To Alex My mum is not stupid you are. You are not aloud to bring the dog. She will brust the baloons. From Rosie To Rosie Then I am not going. Form Alex To Alex ...
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...I I HAVE noticed that when someone asks for you on the telephone and, finding you out, leaves a message begging you to call him up the moment you come in, and it’s important, the matter is more often important to him than to you. When it comes to making you a present or doing you a favour most people are able to hold their impatience within reasonable bounds. So when I got back to my lodgings with just enough time to have a drink, a cigarette, and to read my paper before dressing for dinner, and was told by Miss Fellows, my landlady, that Mr. Alroy Kear wished me to ring him up at once, I felt that I could safely ignore his request. “Is that the writer?” she asked me. “It is.” She gave the telephone a friendly glance. “Shall I get him?” “No, thank you.” “What shall I say if he rings again?” “Ask him to leave a message.” “Very good, sir.” She pursed her lips. She took the empty siphon, swept the room with a look to see that it was tidy, and went out. Miss Fellows was a great novel reader. I was sure that she had read all Roy’s books. Her disapproval of my casualness suggested that she had read them with admiration. When I got home again, I found a note in her bold, legible writing on the sideboard. Mr. Kear rang up twice. Can you lunch with him to-morrow? If not what day will suit you? I raised my eyebrows. I had not seen Roy for three months and then only for a few minutes at a party; he had been very friendly, he always was, and when we separated he had expressed...
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...The Moon and Sixpence by W. Somerset Maugham Author of "Of Human Bondage" THE MOON AND SIXPENCE The Moon and Sixpence Chapter I I confess that when first I made acquaintance with Charles Strickland I never for a moment discerned that there was in him anything out of the ordinary. Yet now few will be found to deny his greatness. I do not speak of that greatness which is achieved by the fortunate politician or the successful soldier; that is a quality which belongs to the place he occupies rather than to the man; and a change of circumstances reduces it to very discreet proportions. The Prime Minister out of office is seen, too often, to have been but a pompous rhetorician, and the General without an army is but the tame hero of a market town. The greatness of Charles Strickland was authentic. It may be that you do not like his art, but at all events you can hardly refuse it the tribute of your interest. He 第 1 页 共 129 页 disturbs and arrests. The time has passed when he was an object of ridicule, and it is no longer a mark of eccentricity to defend or of perversity to extol him. His faults are accepted as the necessary complement to his merits. It is still possible to discuss his place in art, and the adulation of his admirers is perhaps no less capricious than the disparagement of his detractors; but one thing can never be doubtful, and that is that he had genius. To my mind the most interesting thing in art is the personality of the artist; and if that is...
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...Best Laid Plans by Sidney Sheldon Books by Sidney Sheldon IF TOMORROW COMES MASTER OF THE GAME RAGE OF ANGELS BLOODLINE A STRANGER IN THE MIRROR THE OTHER SIDE OF MIDNIGHT THE NAKED FACE WINDMILLS OF THE GODS THE SANDS OF TIME MEMORIES OF MIDNIGHT THE DOOMSDAY CONSPIRACY THE STARS SHINE DOWN NOTHING LASTS FOREVER MORNING, NOON & NIGHT SIDNEY SHELDON THE BEST LAID PLANS HurperCollinsPublishers This novel is entirely a work of fiction. The names, characters and modems portrayed in it are the work of the author's imagination Any resemblance to actual persons, living or dead, events or localities is entirely coincidental. HarperCollinsPuWisfiers 77-85 Fulham Palace Road Hammersmith, London W6 8JU Published by HarperCollinsPuWisfcers 1997 135798642 First published in the USA by William Morrow & Co. ,997 Copyright 6 The Sidney Sheldon Family Limited Partnership 1997 The Author asserts the moral right to be identified as the author of this work A catalogue record for this book is available from the British Library ISBN 0 00 225660 6 ISBN 0 00 225662 2 (airport tpb) Set in Scala Printed and bound in Great Britain by Caledonian International Book Manufacturing Ltd, Glasgow All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical photocopymg, recording or otherwise, without the prior permission of the publishers. This book is dedicated to you with my appreciation THE BEST LAID...
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