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Hotel Paris

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B- The Hotel Paris Case chapter 8
Question 1: Based on what you read in this chapter, what do you suggest Lisa and her team do first with respect to training? Why?
Lisa should review employee performance evaluation forms to determine whether and where there are shortfalls. As well, they can review the customer feedbacks, because they can indicate whether training is needed for a particular position or trait.

Question 2: Have Lisa and the CFO sufficiently investigated whether training is really called for? Why? What would you suggest? No, they did not. Although, large differences exist in such measures, it does not mean training is lacking. On-the-job training costs little and may be taking place on an informal basis, thus unmeasured. Additionally, such things as employee occupancy may be having an effect on training costs – employees who have been working in Hotel Paris for many years now may require less training than employees of a different hotel with a high turnover. Therefore, Lisa needs to analyze the need of training more thoroughly.

Question 3: Based on what you have read in this chapter and what you may access via the Web, develop a detailed training program for one of these hotel positions: security guards, housekeeper, or valet/door person.
Working as a housekeeper at a hotel is not as easy as it seems. One has so much to learn and to get right from the start in order that guests entering their room in the evening do not feel that the room has been used before, but instead feel that they are the first to enter the room and sleep on their bedsheets.
Housekeeping is involved in using many different products and equipment and the work can be physically demanding. Staff can be involved with customers who have not left their room for the day, customers checking in early or late, guests on stay over who have come back to their room early so they can

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