...Housekeeping Overview - This department is considered to be a vital part of the rooms division. - Housekeeping department maintains a smooth communication or relations with the front desk ensuring that the hotel’s main products are ready for sale. - The following are the main tasks of the housekeeping department: o Clean and prepare guests’ rooms o Maintain cleanliness and orderliness of hotel common areas (lobby, entry, main rest rooms, function areas and foyer) o Determine what rooms are to be cleaned / made up. o Determine what rooms are available and occupied. The Executive Housekeeper - Also known as the “Housekeeping Manager” - Is accountable for the department in terms of staff deployment and development, operational standards and profitability. - In a successful housekeeping management, delegation, community guidance and direction are key skills required by housekeeping manager. - It is the executive housekeeper who owns the accountability for standards of cleanliness, maintenance and financial performance within the housekeeping department. Housekeeping Management and Control Systems • On Staffing – to ensure that the housekeeping department is well-manned and no area in the hotel is left unattended, distribution of responsibilities is very important. o Rooms Maintenance Supervisor – he/she directs and controls rooms keeping activities like room make up, installation of mini-bar and other room amenities ensuring that all of these are conforming to the prescribed...
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...Housekeeping Several years of working my last job consisted of Housekeeping in many Resorts and Hotels of which I have only had maybe a total of 5 years of experience because it’s basically a seasonal job in the area of where I live. Housekeeping as it is called has many areas to perform your duties most of them has a map or a certain description of how it should be done. I will begin by describing the duties as well as the managerial side of housekeeping. Housekeeping responsibilities are cleaning guest rooms, public areas/lobby and restrooms and other related duties. Some areas may include pool areas/ patio, management offices, storage areas, linen and sewing rooms, some places may have weight rooms as well as laundry rooms to clean. Just to name a few. On the managerial side of things one must make sure Basic Planning Activities, Productivity Standard Worksheet, Inventory Levels, Organizing, the Department Organization Chart, Chart of the Small or Large Range Service Hotel, and Job List Description of Duties, as well as Coordinating Staff, along with Directing and Controlling, and Evaluating is such a tedious job to perform. As I am Using Basic Planning Activities, the usual planning is done daily. There are daily activities to follow such as the areas to be maintained and kept cleaned. In this area one must decide how often it should get done. Also a person must know what it would take to keeping this area cleaned like what’s needed...
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...What can you contribute to make your country a better place to live in. ♠ As an individual You can make your house and front yard look attractive, be kind to neighbours, look out for lonely elderly folk, and make sure that you buy locally-produced (and preferably organic) produce. Depending on your skills, you may also be able to donate time/energy/products for use by others. If you are in a profession, you can work to the best of your ability. If you are a creative artist/writer/musician, you can produce material that inspires or encourages people. You can smile as you walk down the street, you can pick up litter, you can use cars as little as possible. There are many, many ways we can all contribute if we wish. ♠ As a member of your Community For those of us who work in community health and development, it's important to understand community what a community is, and the specific nature of the communities we work in. Anything we do in a community requires us to be familiar with its people, its issues, and its history. Carrying out an intervention or building a coalition are far more likely to be successful if they are informed by the culture of the community and an understanding of the relationships among individuals and groups within it. Taking the time and effort to understand your community well before embarking on a community effort will pay off in the long term. A good way to accomplish that is to create a community description -- a record of your exploration and findings...
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...PRINCIPLES OF CLEANING The Basic principles of cleaning will provide the housekeeper the knowledge on what and how to clean a certain area. This involves the following: 1. Recognize the different types of dirt. 2. Know the elements of cleaning. 3. Apply cleaning methods. 1. DIRT – is a residue we remove or clean in every area. 2. DIFFERENT TYPES OF DIRT 1. DUST – is the baisc source of dirt. It is a form of particles. 2. SOIL – when the dust are mixed with water and oil. 3. STAIN – when patches of soil dry up in any surface. 4. TARNISH or DISCOLORATION – is caused by stains that were not removed for sometime. CLEANING ELEMENTS When cleaning, we can not just hold a piece of rag and wipe the dirty spot. There are four elements that we need to combine in order to clean effectively. These elements of cleaning are: time, mechanical action, chemical action and temperature. Time combines with all other elements of cleaning. When performing mechanical action, it will take time to remove the dirt, Chemical application to dirt requires time to take effect or react to the dirt. Time chemical action and mechanical action make a good cleaning combination. On instances, when the types of dirt could not be removed by the first three elements, Temperature shall be required to effectively complete the cleaning process. For Example: 1. greasy pots could not be cleaned well despite the application of the first three elements. However...
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...Departments: As a resort, its blueprints of the interior and architecturehave almost same with hotel. The Front desk, Housekeeping, Engineering and security, Food and beverage, Marketing and sales departments are for the resort’s smooth operation. Front Desk The front office is sometimes referred to as the front desk. In a small, limited-service hotel, the front office may consist, physically, of only that area reserved for guest registration. In a larger property, the front office will consist of many staff members, each responsible for a portion of the office’s management or operation. The duties of Front office are concerning questions on arrivals, meeting times, rates, food and beverage services, directions, transportation services, or whereabouts of the management staff and guests. And it is responsibility for collecting the revenue charged to guests for their rooms, restaurant meals, telephone calls, and a host of other hotel services. When forecasting room demand, accommodating guests, and collecting monies for services rendered, the front office generates a large quantity of data. This is the role of the front office to collect, sort and present these data in way that assists in management decision making. Other roles and responsibilities: Provide friendly and professional customer service at the front desks of the residence halls. Answer phones and respond to inquiries of residents and the general public. Create and issue keys. Sign out games and equipment...
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...*PANIMULA* Akala ng marami, ang ‘housekeeping’ ay ginagawa at iniaaplay sa bahay lamang subalit ito ay mahalaga at may malaking epekto sa pagiging produktibo mo at ng iyong mga kasamahan sa trabaho o pangangalakal. Nakatutulong din ito sa paglago at sa kinikita ng iyong kumpanya o negosyo. Napananatili rin nito ang kaayusan at kagandahan ng ating kapaligiran upang makaakit ng mga kostumer at kliyente. Tandaan na ang kagandahan at kaayusan ng isang opisina o tindahan ang unang-unang makikita ng isang kostumer o kliyente bago pa man niya masubukan ang inyong produkto o serbisyo. Paano nga ba ang pagsasagawa ng ‘good housekeeping?’ Narito ang ilan sa mga paraan:Tingnan ang inyong kapaligiran. May mga bagay ba o mga kagamitang hindi na gaanong importante o hindi na kapaki-pakinabang at hindi na magandang tingnan dahil nakauubos ng mahalagang espasyo? Nakagugulo rin ang mga ito sa isip ng mga nagtatrabaho kaya maaari nang itapon. Tingnan kung paano nakaayos ang inyong mga gamit sa inyong opisina o maging sa inyong pabrika. Ang mga ito ba ay nakaayos nang tama? Sa isang simpleng negosyo kagaya ng sari-sari store, tama ba ang pagkakalagay ng inyong mga paninda? O baka naman naghalo ang mga sabon, mantika at diaper ng bata? Ayusin ang mga ito at planuhin kung saan ang tamang lugar na dapat paglagyan ng mga ito upang maging madali ang paghahanap, gayundin, madaling makita ng mga kostumer.Maglaan ng ilang minuto araw-araw para sa paglilinis upang hindi na gaanong dumami ang dumi...
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...and you can find the hotel in Brasov, a city situated on the central part of Romania. The hotel has 4 stars, and is regarded as one of the greatest hotels in the city, the type is one resort,because it is a seasonal hotel. The Hotel has 3 floors, with 150 rooms, and 5 elevators. This hotel is famous for its services that the hotel offers in the Housekeeping department. The following housekeeping areas in the hotel are: the front desk area, lobby area, game rooms, exercise area, management offices, and public restrooms.The duties in the hotel for the housekeeping department are room inspection,training for the entire staff, inventory control ( linens, cleaning supplies,furniture, ),housekeeping reports and in-house and out-house laundry. In each room, every maid has a 30 minutes for cleaning the room, and there are 3 shifts / day in which the maids has to clean the room. (every floor has at least 10 maids). The laundry in the hotel is one in-house, and one of the reasons why the hotel is dotated with a in-house laundry is that the GM provides greater control of where the inventory will be laundred. What housekeeping meaning? Housekeeping is the act of cleaning the rooms and furnishings of a home. It is one of the many chores included in the term housework. Housecleaning includes activities such as disposing of rubbish, cleaning dirty surfaces, dusting and vacuuming. It may also involve some outdoor chores, such as removing leaves from rain gutters, washing windows and sweeping...
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...Assessment of the View that Conjugal Roles Have Become Equal Different sociologists have had different views to whether conjugal roles have become equal. Researchers have measured different aspects of equality/inequality in conjugal roles. Some have concentrated on the division of labour in the home: they have examined the allocation of responsibility for domestic work between husband and wife and the amount of time spent by spouses on particular tasks. Others have tried to measure the distribution of power within marriage. Willmott and Young, and Gillian Dunne are amongst those who have argued that conjugal roles are equal. However many sociologists such as Ann Oakley, Ferri and Smith, Duncombe and Marsden, and Edgel, who have carried out research into the area of conjugal roles, have found little evidence that couples share equal division of domestic tasks. Willmott and Young agree with the statement that conjugal roles have become equal. During the 1970’s they announced the arrival of the symmetrical family, a family in which the roles of husband and wife were similar. In the home the couple ‘shared their work and shared their time’. Husbands were seen to be increasingly helping with domestic chores, child rearing and decision making about family life. Willmott and Young found that 72% of husbands helped with these household tasks. They argued that the change from segregated to joint conjugal roles results mainly from the withdrawal...
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...Growing up in a typical African family life was a little different to what I’m living now with my husband here in the USA. As a child i remember my mother doing most of the house chores than my father. Since we had a housekeeper from morning to early evening hours from Monday to Friday she did most of the housekeeping chores. However my mother would always prepare breakfast and dinner for the family, according to her tribe it was her responsibility and as a wife and a mother we all expected her to do that. Over the weekends she would clean, wash cloths with her hands and prepare meals. My father would spend his time out with his friend or in the house drinking beer. As a grown up today I am in a egalitarian marriage, my husband and I share most of the house chores. If I cook then he will wash the dishes (we don’t use a dishwasher) or vise-versa. We usually do house cleaning together on Wednesday we would have light house cleaning and on Saturday we would have heavy house cleaning. I’m the one who cleans the toilet and the bathroom I don’t like it but I like clean toilets and bathrooms so I clean them twice in a day, in the morning before I take shower and in the evening right before I take my warm beautiful shower, my husband barely cleans the toilet. Our chore distribution isn’t based on gendered lines, we have a rule which goes ‘if its not in it’s normal state someone has to do something’ Said all that you can see that we are both responsible for our house, light now we...
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...Human Experience - Relationships Tammy Johnson, Donna Washington, and Anthony Butler ENG/125 August 30, 2011 Carla Clemmons Human Experience - Relationships Relationships are part of everyone’s life and they are what make people who they are. Relationships influence an individual’s way of thinking and the way the act. Relationships can also be difficult to maintain. Relationships are a way of connecting with people that are close to you and that you care about. Everyone needs or wants to be loved and cared about at some point in their life. Personally experiencing another can be interesting and an essential part of life. * The readings that give examples of the human experience of relationships are “A Doll’s House,” Henrik Isben, “Woman’s Work,” Julia Alvarez and “On Going Home,” Joan Didion. In the drama “A Doll’s House,” the relationship between a husband and wife is played out. This play demonstrates the conflict of a wife deceiving her husband. It also shows different ways a husband treats his wife. Throughout the play, Nora is referred to as her husband’s “little Skylark” (Isben, 1879). The title of the play symbolizes the way Nora is treated and how her husband thinks of her. She is thought of like a mindless doll that is living in her “doll house” The irony in this play is that while Nora’s husband thinks she does not have a mind of her own, she takes it upon herself to go out and take a loan out to get her family through a rough time. The time...
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...A father (Ryoo Seung-Ryong), who is mentally handicapped, but loves his daughter very much, is falsely accused of a crime and sent to prison. Later, his daughter Ye-Seung (Park Shin-Hye, who is a law school student, works to prove his innocence. Back in 1997, Yong-Goo lives happily with his daughter Ye-Seung (Kal So-Won), even though he has the intelligence of a child. They stop by a shop everyday to look at a yellow Sailor Moon backpack that he hopes to buy his daughter. One day, they notice that the last yellow Sailor Moon backpack is being sold. Yong-Goo goes inside the store to plead his case, but the father buying the backpack ends up slapping Yong-Goo. The following day, the girl who bought the yellow Sailor Moon backpack sees Yong-Goo working in the grocery store parking lot. She tells him that she knows another store that sells the same yellow backback. Yong-Goo follows the girl to a traditional outdoor market. A short while later, the girl is laying on the ground unconscious and Yong-Goo is trying to perform CPR. A woman walks by and calls the police. Yong-Goo is accused of kidnap and murder. The father of the dead girl is also the chief of the National Police Agency. Yong-Goo is given the death penalty and incarcerated. In prison, Yong-Goo shares a jail cell with five other inmates. One day, Yong-Goo saves the life of his cellmate So Yang-Ho (Oh Dal-Su) from a rival prison gang leader. So Yang-Ho then offers to help Yong-Goo in any way he can to return the favor. Yong-Goo...
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...Use of Space & Layout The most fundamental planning for a hotel involves the guestrooms—not only do they account for the bulk of space within a hotel, but a large measure of the hotel experience is in the guestroom. Developing an efficient and effective design of these areas is critical for your initial development budget, but this is also a key to long-term guest satisfaction and operating efficiency. Planning guestrooms requires careful consideration of the activities that will happen within the room. It is important that you match the bedroom mix to the market and the marketing plan, as the type of bed configuration has a major impact on guest satisfaction. In our hotel guest rooms, a combination of carpet and wood would be appropriate, with tile floors specifically black marble tiles reserved for the bathroom. Rooms will be designed in such a way that spaces will feel far bigger than it actually is which will allow for comfort and at the same time provides a creative design for guests to enjoy. When designing a hotel, the hotel must balance functional, layout and aesthetics issues to develop a property that simultaneously meets the needs of the guests, the staff and the owner. Our property that will be heavily design oriented will include functional aspects carefully integrated to enhance, yet not dominate the space. The hotel will be designed in a way so as to inspire, ensure safety, promote efficiency, is cost effective and at the same time it helps to maintain...
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...The Challenges of Cross-cultural Adjustment: A Study of Secondary Chinese Students in South Australia (Homestay Situation) Chong Zhou, Guiyun Chen Abstract In this study, the researcher intends to make some contributions to the research literature regarding the analysis of secondary students’ cross-cultural adjustment through investigating a group of Mainland Chinese students’ experiences in secondary schools in South Australia. The study explores the perceptions of Chinese students in a more naturalistic way through conversations with them in their own language. It focuses on the cultural challenges faced by these Chinese students and provides some insider’s knowledge about the underlying causes for these challenges and their coping strategies in the process of adjusting to living and learning in Australian culture. This paper, as part of the study, will particularly focus on the challenges involved in the homestay situation, the results of which indicated that the secondary school Chinese students at homestays were confronted with four broad categories of challenges: difficulties with food, English language, household chores and relationships with homestay hosts. The findings also uncovered the detailed basis of each of the students’ difficulties, providing some specific cultural information for educational practitioners to better understand secondary Chinese students in Australia. Key words: homestay, culture, language, challenges, adjustment 1 Introduction Entering...
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...(e) Discuss the suggestion that the family has become more symmetrical (24 marks) AO1 Skill Knowledge and understanding = 8 marks AO2 Skill Identification, analysis, interpretation & evaluation = 16 marks According the recent media hype, the 1990’s have given birth to the phenomenon of the ‘new man’. This suggests that men are now doing more housework and childcare, while women are increasingly selling their labour in the labour market, and consequently contributing economically to family life. Willmott and Young predicted that the family, are becoming symmetrical. They claimed that the family has evolved from an institution based on patriarchy, to one characterised by equality and democracy. This essay will claim that, although relations in the family may have change the ‘new man’ and symmetrical family are nothing but an exaggerated myth. Willmot and Young argue that the family has changed from that of an industrial form, traditional Nuclear family to that of a modern form, symmetrical family. The Nuclear family is defined by specialised division of labour whereby the adult male sold his labour in the labour market in exchange for a wage, while his wife became primarily responsible for childcare and housework. In comparison the symmetrical family is an institution where partners play equal roles. This suggests that the family has evolved from having gender-segregated roles to joint-conjugal roles. Willmott and Young’s suggestions can be supported by the...
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...Not willing to be magnanimous, can really create friction when you’re in a relationship with someone you have regular contact with. The situation usually progresses into a conflict because one’s goals do not match up and they simply become incompatible. William Wilmot defines an interpersonal conflict as an “expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals” (Floyd p.350). Basically to sum that up I am using the conflict I have almost daily with my fiance, Derrick. I have an issue I can’t get over on my own because I can’t get away from him, We live in the same house and he’s the father of my children therefore, I am interdependent upon him (which I would never admit to his face). Sometimes the thought goes through my head, life would be great if he didn’t exist, especially when we have incompatible goals. Reality strikes and prison just isn’t the place for me. Conflict is a part of life even if it’s about picking up after yourself because without struggle there is no progress. Usually the argument will start out as something like telling myself I really don’t have time to be cleaning up after everyone in the house. I tend to have intrapersonal conflicts (Floyd p351). more often than not. Doesn’t everyone talk to themselves? If all the chores were distributed equally, I wouldn’t be late everywhere I went. I could wake up earlier, but I already go to bed at an unreasonable...
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