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How Does GM Lost Credibility?

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When GM concealed the faulty ignition switch issue in millions of vehicles, customers lost trust in GM and in turn, GM lost credibility. It is imperative that Mary Barra, CEO of GM, and other top management employees implement a strategic plan that focuses on rebuilding consumer’s trust as well as regaining credibility. One aspect of the strategic plan would be a corporate blog, which has proven successful in the automotive industry and allows direct communication with the customers. “Corporate blogs serve a number of different purposes including employee communication, PR, customer services, promotion and brand building, thus acting as a potentially powerful and flexible tool” (Woolliscroft, Caganova, & Cambal, 2012, p. 537). Although GM has

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