...1.How does this Web site enhance UPS’s competitive position? Change the way it conducts business? This Website enhances their competitive position by giving their customers the opportunity and facility to track their packages. This special feature of UPS allows their customers to be care free about their packages because they have the security that the package will arrive with no problems because they always know where the package is. Thus putting UPS on top of other parcel service delivery companies. This changes the way that they conduct business by offering a better and more secure service to their customers. 2.How does the site relate to UPS’s business strategy? How does it benefit UPS’s costumers? How is UPS becoming partners with its corporate customers? The site relates to their business strategy by giving an easier access to their customers through the Wed by offering them a user-friendly easy to use Web page. This site benefits their costumers by giving them confidence in who they trust their packages, thus making customers come back and use this service with confidence again and again, thus increasing the profits. UPS is becoming partners with its corporate customers by giving them a high quality service and offering them many options to keep in touch with UPS by using the Web. 3.What are the strengths and shortcomings of this Web site for use in the international market? After examining the site, suggest ways for the company to increase its functionality...
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...customers to 7.7 million consignees in over 220 countries and territories. In 2011, they delivered an average of 15.8 million pieces per day worldwide, or a total of 4.01 billion packages. Total revenue in 2011 was $53.1 billion (UPS, 2011). UPS serves the global market for logistics services, which include transportation, distribution, forwarding, ground, ocean and air freight, brokerage and financing. Their technology seamlessly binds their service portfolio. They have three reportable segments: U.S. Domestic Package, International Package and Supply Chain & Freight. An in-depth SWOT analysis was performed in order to develop new strategies for the company. External Analysis: Customer Analysis According to the UPS website (Datamonitor, 2011), the company does well in providing a diversified set of services through its three business segments of the end markets: UPS’ US domestic package business segment; UPS’ international package business segment; and the supply chain and freight business segment. UPS’ US domestic package business segment is engaged in air and ground delivery of small packages up to 150 pounds in weight and letters to and from all 50 states in the US (Datamonitor, 2012). It also provides time-definite delivery of certain heavy-weight packages. The company delivers to more businesses and zip codes in the US, and worldwide from the US, than its competitors. Similarly, UPS’ international package business segment provides air and ground delivery of small packages...
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...features 11 hearts – one universal and 10 illustrative. Each heart helps us tell the story of how UPS is logistics. The universal heart represents everything we do, while the illustrative hearts further educate customers and potential customers on how they can harness the power of logistics. Universal Heart represents all that we do and that all we do is logistics. The arrow shows that we have purpose, while the heart that it forms demonstrates that we are passionate about that purpose. Community Service Shows our strong commitment to our communities, which we serve through volunteering, providing logistics expertise, and giving donations. Customer Service Since we are logistics, we keep our customers happy, which keeps our customers' customers happy. Efficiency / Operations Demonstrates how logistics makes companies more efficient. In other words, UPS keeps things humming. Environmental Provides a clear picture that logistics supports sustainability efforts through efficiency. By saving fuel and money, UPS is helping to save the planet. Global Illustrates how the world isn’t such a big place after all. In fact, UPS clears more packages through customs in more countries than any other logistics company. Healthcare Points out that logistics helps to save lives. As a leader of healthcare industry logistics, UPS knows how to deliver life sustaining medications, in temperature controlled packaging, on the promised...
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...Business Strategy United Parcel Service (UPS) Overview United Parcel Service, Inc. was founded in 1907 as a private messenger and delivery service in Seattle, Washington. Today, UPS is the world’s largest package delivery company, a leader in the U.S. less-than-truckload industry and the premier provider of global supply chain management solutions. It deliver packages each business day for 1.6 million shipping customers to 8.2 million receivers ("consignees") in over 220 countries and territories. In 2014, it delivered an average of 18.0 million pieces per day worldwide, or a total of 4.6 billion packages. Total revenue in 2014 was $58.2 billion. It are a global leader in logistics, and it create value for its customers through solutions that lower costs, improve service and provide highly customizable supply chain control and visibility. Customers are attracted to its broad set of services that are delivered as promised through its integrated ground, air and ocean global network. Its services and integrated network allow shippers to simplify their supply chains by using fewer carriers, and to adapt their transportation requirements and expenditures as their businesses evolve. Across its service portfolio, it also provide control and visibility of customers’ inventories and supply chains via its UPS technology platform. The information flow from UPS technology drives improvements for its customers, as well as for UPS, in reliability, flexibility...
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...Segment and FedEx Services Segment. The FedEx Express Segment includes two companies which are FedEx Express and FedEx Trade Networks. In the FedEx Ground Segment includes FedEx Ground and FedEx SmartPost, For FedEx Freight Segment consists of FedEx Freight, FedEx Custom Critical and Caribbean Transportation Services. As for FedEx Services Segment comprise of FedEx Services, FedEx Office, FedEx Customer Information Services as well as FedEx Global Supply Chain Services. FedEx has experience tremendous success domestically and internationally since it began operations, however FedEx is still does not has the main market share in both markets as UPS dominates the ground delivery and DHL dominates the international express delivery. So in this paper, we will be answering three questions regarding FedEx’s methods of expansion, reasons for its global operations problems, SWOT considerations, competitive landscape and recommendations to encroach upon the two competitors. 2.0 QUESTION 1 Evaluate the methods used by FedEx to grow domestically and internationally. Why do you think that the company initially had problems in its global operations? 2.1 Evaluate the methods used by FedEx to grow domestically and internationally Before FedEx has its tremendous successes, they have adopted various alternatives to grow in the domestic market and expand into international market. FedEx had used few methods to grow domestically and internationally which categorized in few attributes as stated...
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...FedEx Corporation Strategic Audit May 14, 2004 MGMT 449 Prepared by: Clement Chen Lisa Duong Hideo Yang Marny Susanty Mario Vellandi Andrea Betro Forward: This company for this case analysis was chosen by me, Mario Vellandi. I found FedEx interesting because they are one of the top four logistics companies in the world with 2002 group revenues of $24.2 billion. Since I was studying the transport industry, I found them to be an excellent company to analyze while in Strategic Management. Research Process To prepare for this case, I had performed primarily all the research for this case. This process involved first going to the firm’s SEC filings on its website, then downloading the .rtf version of its 2003 10-K, and the following 10-Qs and pre-announcements. After having read and highlighted some 65 pages and notating applicable data for each section of the strategic audit, I copied the data into individual Word documents titled after each respective category. I also utilized company info from the investors section of its site. Next I used the standard and news search functions of Google, among other sites, by combing the term fedex with a combination of various business terms such as competition, weaknesses, swot analysis, and commercials. I had also used combinations with competitors’ names and specific business functions. Next, I had used the advanced features to limit my searches in two ways: by data type, and by domain extension. I found relevant existing secondary...
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...aspect of our lives from entertainment to shopping, from the work we do and where we do it, to how we communicate with friends and relatives. Networking technologies are pervading almost everything we do professionally, socially, and recreationally. As you can see from the opening case in the text, many companies are remodeling their businesses and information systems with the Internet in mind. It has become more important than ever for you to understand not just how technology works but also how current and future advances affect your work life. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they‘ll list money, equipment, materials, and people — not necessarily in that order. It‘s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter gives you an overview of many of the subjects we‘ll touch on in this course. It will help you understand how all firms today, large and small, local and global, use information systems to achieve important business objectives, such as operational efficiency, customer and supplier intimacy, better decision making, and new products and services. How Information Systems are Transforming Business You can‘t help but know about all the job cuts...
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...Dhaka Stock Exchange Chapter : 1 Introduction 1.1 Executive Summary After a great shock of the global financial crisis of 2008 stock markets across the world started rebounding. But the economy of Bangladesh was isolated from the world economy, it was not affected by world depression rather it maintains its growth.Now I make report on Dhaka Stock Exchange.Let me give a short brief on the report. The Dhaka Stock Exchange is the prime bourse of the country. Through its nonstop highly fault-tolerant screen based automated trading system, the exchange can offer facilities for transparent and highly efficient mechanism provisions for secondary market activities of shares, debentures and wide varieties of other securities. The Management of the Exchange is vested with the Board of Directors comprising 12 Members elected from the shareholders of DSE., 12 non-elected independent Directors representing different Institutions, Chambers and professional bodies and the CEO. The overall operations of the exchange is run by a team of qualified executives. The bourse at present offers trading facilities for 450 securities worth Tk. 2700.74 million which accounts for 41.44% of the GDP of the country. The Dhaka Stock Exchange is the rallying point for enterprises to raise capital in Bangladesh. With a nationwide coverage by 238 brokers and dealers, DSE espouses shared vision of Bangladeshi business all over. The exchange maintains the lead in providing a launching pad for mobilizing...
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...Professor International Business Pforzheim University Tiefenbronnerstrasse 65 75175 Pforzheim, Germany waldemar.pfoertsch@pforzheim-university.de ISBN-10 3-540-25360-2 Springer Berlin Heidelberg New York ISBN-13 978-3-540-25360-0 Springer Berlin Heidelberg New York Cataloging-in-Publication Data Library of Congress Control Number: 2006930595 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springeronline.com ° Springer Berlin ´ Heidelberg 2006 Printed in Germany The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Hardcover-Design: Erich Kirchner, Heidelberg SPIN 11408604 43/3100-5 4 3 2 1 0 ± Printed on acid-free paper Foreword Brands are an important part of all cultures...
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...JOHN WILEY & SONS, INC. To Yale & Hana To Rusty, Russell &Kristin VICE PRESIDENT & EXECUTIVE PUBLISHER EXECUTIVE EDITOR EDITORIAL ASSISTANT MARKETING MANAGER DESIGN DIRECTOR SENIOR DESIGNER SENIOR PRODUCTION EDITOR SENIOR MEDIA EDITOR PRODUCTION MANAGEMENT SERVICES This book is printed on acid-free paper. Don Fowley Beth Lang Golub Lyle Curry Carly DeCandia Harry Nolan Kevin Murphy Patricia McFadden Lauren Sapira Pine Tree Composition Copyright 2010 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201) 748-6011, fax (201) 748-6008, website www.wiley.com/go/permissions. To order books or for customer service please, call 1-800-CALL WILEY (225-5945). ISBN 978-0-470-34381-4 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Preface Information technology and business are becoming inextricably interwoven...
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...JOHN WILEY & SONS, INC. To Yale & Hana To Rusty, Russell &Kristin VICE PRESIDENT & EXECUTIVE PUBLISHER EXECUTIVE EDITOR EDITORIAL ASSISTANT MARKETING MANAGER DESIGN DIRECTOR SENIOR DESIGNER SENIOR PRODUCTION EDITOR SENIOR MEDIA EDITOR PRODUCTION MANAGEMENT SERVICES This book is printed on acid-free paper. Don Fowley Beth Lang Golub Lyle Curry Carly DeCandia Harry Nolan Kevin Murphy Patricia McFadden Lauren Sapira Pine Tree Composition Copyright 2010 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201) 748-6011, fax (201) 748-6008, website www.wiley.com/go/permissions. To order books or for customer service please, call 1-800-CALL WILEY (225-5945). ISBN 978-0-470-34381-4 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Preface Information technology and business are becoming inextricably interwoven...
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...to: Sydney, Australia 2000 UPS ANNUAL REPORT 2012 from: Guadalajara, Mexico 44150 to: Halifax, Canada B3H 0A2 from: Louisville, USA 40215 QUICK QUI QU K UICK FACTS FACTS AC S 1907 YEAR FOUNDED FINANCIAL HIGHLIGHTS 2012 Revenue Operating expenses Net income Adjusted net income 1 2011 2010 $54,127 $53,105 $49,545 52,784 807 4,389 0.83 47,025 3,804 4,311 3.84 4.35 2.08 34,701 11,095 7,108 2,005 4,275 43,904 3,338 3,495 3.33 3.48 1.88 33,597 10,491 8,047 1,389 4,081 Diluted earnings per share 8.8 MILLION CUSTOMERS 399, 000 UPS EMPLOYEES Adjusted diluted earnings per share1 4.53 Dividends declared per share Assets Long-term debt Shareowners’ equity Capital expenditures Cash and marketable securities (in millions except for per-share amounts) 2.28 38,863 11,089 4,733 2,153 7,924 2.5 MILLION MY CHOICE ® MEMBERS 101, 000 VEHICLES IN DELIVERY FLEET 32.1 MILLION DAILY ONLINE TRACKING REQUESTS RETAIL ACCESS POINTS 4. 1 BILLION KEY METRICS 2012 Return on assets (adj.) 1 2012 DELIVERY VOLUME 2011 12.6% 11.1% 55.1% 50.2% 24.2% 21.8% 2.8% 2010 10.7% 10.2% 44.0% 42.4% 21.2% 20.4% 2.6% 12.0% 2.2% 56.9% 13.6% 24.6% 6.5% 3.1% Return on assets (GAAP) Return on equity (adj.)1 Return on equity (GAAP) 1,931 DAILY FLIGHT Return on invested capital (adj.)1 Return on invested capital (GAAP) Dividend yield SEGMENTS 2,868 70,900 WORLDWIDE OPERATING FACILITIES 2,688 ALTERNATIVE ...
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...EXECUTIVE PUBLISHER EXECUTIVE EDITOR EDITORIAL ASSISTANT MARKETING MANAGER DESIGN DIRECTOR SENIOR DESIGNER SENIOR PRODUCTION EDITOR SENIOR MEDIA EDITOR PRODUCTION MANAGEMENT SERVICES Don Fowley Beth Lang Golub Lyle Curry Carly DeCandia Harry Nolan Kevin Murphy Patricia McFadden Lauren Sapira Pine Tree Composition This book is printed on acid-free paper. Copyright 2010 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201) 748-6011, fax (201) 748-6008, website www.wiley.com/go/permissions. To order books or for customer service please, call 1-800-CALL WILEY (225-5945). ISBN 978-0-470-34381-4 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Preface Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about...
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...Phillips Rutgers University Houghton Mifflin Company Boston New York To Samantha Vice President, Executive Publisher: George Hoffman Executive Sponsoring Editor: Lisé Johnson Senior Marketing Manager: Nicole Hamm Development Editor: Julia Perez Cover Design Manager: Anne S. Katzeff Senior Photo Editor: Jennifer Meyer Dare Senior Project Editor: Nancy Blodget Editorial Assistant: Jill Clark Art and Design Manager: Jill Haber Senior Composition Buyer: Chuck Dutton Cover photo credits Main image: © Bryan F. Peterson/CORBIS Lower left image: © Stockbyte/Getty Images Lower right image: © David Oliver/Getty Images Additional photo credits are listed on page 516. Copyright © 2008 by Houghton Mifflin Company. All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Houghton Mifflin Company unless such copying is expressly permitted by federal copyright law. Address inquiries to College Permissions, Houghton Mifflin Company, 222 Berkeley Street, Boston, MA 02116-3764. Printed in the U.S.A. Library of Congress Control Number: 2007924351 Instructor’s exam copy : ISBN-13: 978-0-618-83347-4 ISBN-10: 0-618-83347-1 For orders, use student text ISBNs: ISBN-13: 978-0-618-74163-2 ISBN-10: 0-618-74163-1 1 2 3 4 5 6 7 8 9—CRK—11 10 09 08 07 BRIEF CONTENTS PREFACE xi PART ONE THE ENVIRONMENT...
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...information systems…………………..81 7. Systems development…………………………………………………90 8. Implementation of information systems……………….97 9. Managing knowledge……………………………………………….106 10. Decision support systems………………………………………….129 THE STRUCTURE OF THIS STUDY MODULE The Module has margin icons that show the student the objectives, activities, in-text questions, feedback, further reading, key words and terms, stop and reflex signs. Chapter One covers the importance of Information Systems in running today’s organizations. Chapter Two looks at the strategic role played by information systems in today’s organizations. Chapter Three focuses on the impact of Information Systems on the organizational structure and how information systems help managers improve their decision making. Chapter Four looks at the hardware and software requirements for organizations to be able to implement information systems structures Chapter Five looks at the traditional file environments and the rise of the database management systems. Chapter 6 shows looks at networks and how they make information systems a reality. Chapter 7 focuses on Systems Development in the creation of Information Systems in today’s organizations. Chapter 8 focuses on how information systems can be implemented as well as the factors that contribute to success and failure in trying to implement information systems. Chapter 9...
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