...How Information System Transformed Package Delivery Business By: Tricia Jones Information technology has transformed tremendously over the years for UPS package business. The DIAD system enabled the drivers to make all of his or her deliveries without errors. For example, if the driver tries to deliver a package to the wrong customer he alerted that it is an incorrect delivery, which in turn eliminates driver error and helps to save the company money and makes the customer happy, by them getting their package on time. The DAID system has allowed for greater mobility and flexibility in the package delivery operations of UPS. It also allows UPS to track packages worldwide with its GPS and Bluetooth software. Information can be sent wirelessly which in fact would decrease the transit time, but increases reliability. UPS can also keep in touch with the driver at any time of the day via text message for whatever reasons. The UPS technology offer customers many option in keeping up with their package. From tracking their own package, freight planning, freight truck packaging optimization, in addition to basic shipment of packages. UPS has certainly achieve its objectives in many different aspect of the company. They have become more competitive, efficient and profitable. UPS has definitely evolved in the package delivery business by keeping up with technology and always trying to find new ways for its employees to safely and successfully deliver customers package on a day to...
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...“Smart Labels?” What role do they play in UPS operations? A smart label is a scannable bar-coded label attached to a package, which contains detailed information about the send, destination, and when the package should arrive. Smart labels play a huge role in UPS operations by it allows dispatchers to download the label and give the driver the most efficient route so that the package can be delivered in accurate time and effort. The smart label has made the driver job easier and saves UPS 28 million miles a year. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. First the customer provides information such as details about the package and the destination. Then the UPS personnel are able to insert that information in the main database and after that automatically the system generates a smart label, which will be attached to the package. The driver has their own DIAD IV, which is a wireless device that features a built-in GPRS and a CDMA radio. The DIAD will provide the driver with the necessary updates his/her route for the day and by connecting to different signals it downloads information about re-routings and new pick-ups they might need to do. When a package gets picked-up or delivered by the driver, it’s barcode gets scanned and the information that includes are sent up to the main UPS Data Center. 3. What role does wireless communication play in the UPS systems...
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...“Smart Labels?” What role do they play in UPS operations? A smart label is a scannable bar-coded label attached to a package, which contains detailed information about the send, destination, and when the package should arrive. Smart labels play a huge role in UPS operations by it allows dispatchers to download the label and give the driver the most efficient route so that the package can be delivered in accurate time and effort. The smart label has made the driver job easier and saves UPS 28 million miles a year. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. First the customer provides information such as details about the package and the destination. Then the UPS personnel are able to insert that information in the main database and after that automatically the system generates a smart label, which will be attached to the package. The driver has their own DIAD IV, which is a wireless device that features a built-in GPRS and a CDMA radio. The DIAD will provide the driver with the necessary updates his/her route for the day and by connecting to different signals it downloads information about re-routings and new pick-ups they might need to do. When a package gets picked-up or delivered by the driver, it’s barcode gets scanned and the information that includes are sent up to the main UPS Data Center. 3. What role does wireless communication play in the UPS systems...
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...thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a driver's work list on-the-fly, enabling UPS to take best advantage of the geographic location of its entire fleet for servicing pickup requests. By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the most comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and rugged construction to withstand extreme temperatures and hard falls." Other Features The UPS technology...
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...customer’s and UPS’s systems. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. b. Step 1: The package is picked up by the driver. c. Step 2: The UPS associate creates a “Smart Label” containing information regarding shipping and tracking. This information is sent to the company’s warehouse. d. Step 3: The UPS driver scans the customer’s package with the “DIAD” (a handheld computer tracking device containing the driver’s (GPS) routes and communication abilities) making its information available to both the customer and to the UPS data center. e. Step 4: The package arrives at the UPS Package Center where it is processed and prepared for shipping. 3. What role does wireless communication play in the UPS systems? f. Using the tool called the “DIAD” UPS drivers can keep in constant contact with the UPS warehouse which in turn allows the driver to be alerted on certain delivery and pickup information such as cancelled pickups, new routes, new delivery points, new pickups, etc. 4. How has information technology transformed the package delivery business? g. Information technology has had a substantial impact on the UPS’s delivery business. As an electronic system, technology has allowed companies to complete their jobs more efficiently. In the case for the UPS, the delivery or pickup of an item can be tracked via the internet...
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...the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks contain a transceiver to work with the local driver's DIAD IV, and then communicate that information wirelessly back to the UPS processing center. 4. How has information technology transformed the package...
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...the label places upon all UPS packages that allow the DIAD tablet to communicate with the package, confirming its delivery, location, and status. It allows the company to track package data from a remote location based on where it was shipped, or to what truck it was loaded on. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. =The package is scanned at the UPS distribution center, then it is placed on a delivery truck in accordance to where it needs to be shipped, the driver drives the packages to their locations, delivers them, and scans them with the DIAD to confirm their delivery and if they were signed for. 3. What role does wireless communication play in the UPS systems? =Wireless communication plays a major role in this companies communication. The DIAD tablet has WIFI communcation and it reports back shipping and delivery data instantly to the data centers. It also allows for quick communication between driver and the package distribution centers. 4. How has information technology transformed the package delivery business? =It has allowed for the customer to be able to track and follow their package every step of its journey to their house. It has also aided in the effectiveness of the deliveries, make sure they are on time and sent to the proper destination. It also allows the companies to data base packages with ease. It has also made work on the drivers...
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...shipping information. They play a huge role in UPS operations because they provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of shipment and delivery so the customer can track their packages and it’s accounted for from start to finish. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. The driver picks up the package from the customer and creates a smart label that contains all shipping information and a tracking number, this information is sent to the warehouse. The driver will always carry a DIAD which is a basically a hand held computer that will show the driver which routes to take and his stops for the day. The driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication allows the UPS drivers to have complete flexibility in the field and up to date information about changes to their routes or new pick-ups. This makes more efficient deliveries and pick-ups for the customers and I would imagine it makes for better fuel mileage which is really important these days. 4. How has information technology transformed the package delivery business? Information technology has had a...
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...inputs, processing and outputs of ups’s package tracking system? Answer: Inputs: Inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages. Outputs: Outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management 2) What technologies are used by ups? how are these technologies related to ups's business strategy? Answer: • . Technologies used by UPS are: DIAD (Delivery Information Acquisition Device) Barcode scanning systems Smart Labels Wired and Wireless Communication Network (GPRS, CDMA) Desktop and Central Storage • This technology gives companies the best services and lower rates With the consumer demand for information about packages in transit, UPS.com was created. Over the internet, they were able to share information on proof of delivery, customer queries, delivery routes, time in transit, ability to schedule...
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...Mis Case In: Business and Management Mis Case 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers...
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...have the shipping information about each package. These labels are important in their function for UPS operations because they provide the exact customer information needed for the shipment to be correctly delivered. The label may also be scanned to provide customers with real-time information about their shipment. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. 1. Driver creates a smart label for the shipment 2. The delivery information is sent to UPS 3. The DIAD provides the driver with the pending shipments so that he can complete them 4. The DIAD allows for collecting electronically signatures, type in last name and complete the transaction. 5. It sends the data to the Data Center and customer. 6. Finally, the packages are processed by the UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication provides drivers with flexibility during their routes to deliver packages. The 802.11 wireless connectivity enables transition within UPS center. Bluetooth lets drivers exchange information within themselves and the infrared port provides drives with updated information about the packages. 4. How has information technology transformed the package delivery business? Information technology has made the entire process more efficient. Besides providing customers with real time information at all times of the...
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...the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks contain a transceiver to work with the local driver's DIAD IV, and then communicate that information wirelessly back to the UPS processing center. 4. How has information technology transformed the package...
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...Donald Walker System Evaluation There are many systems used in today’s companies have transformed how they do business. One specific system used in an organization has transformed how the organization operates that comes to mind is the FedEx PowerPad. This system I am very familiar with since I am a swing courier at FedEx Express I use it every working day. Now, the PowerPad is a replacement for the SuperTracker which was used up to the early 2000’s. The PowerPad uses both DADS (Digitally Assisted Dispatch System) and COSMOS (Centralized Computer Systems to Manage Operations) which were also used in the old SuperTracker. Purpose The PowerPad was exclusively designed for FedEx by Motorola, the FedEx PowerPad has enhanced and accelerate package information available to customers by enabling couriers to wirelessly send and receive near real-time information and updates from any location. The FedEx PowerPad is a Microsoft Windows-Powered Pocket PC that works by scanning a package and the PowerPad immediately uploads information such as signatures, proof of delivery, and time stamp into the FedEx network. The PowerPad incorporates a micro-radio for hands-free communication with a printer and mobile computer in the courier's delivery vehicle. The PowerPad enables FedEx to retrieve current information about customer package delivery. This boosts courier efficiency and maximizes package visibility, thus, saving time for both FedEx and its customers. Requirements The company...
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...using your personal computer. The information contained in the barcode can provide the customers with an increased reliability, since the barcode contains data imported directly from the customer system. At every station the package is scanned updating the main database providing the customer with up to date tracking information about the package and also enabling the end part of the delivery to schedule the best route for ensure on time delivery of the package. 2) Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS package center. The process starts with the customer inputting all the information about the package and destination of it, then all this information is sent to a main warehouse that have a database, automatically the system generates a “smart label” which will be attached to the package for shipment. Every morning when the driver is ready to head out, he picks up a DIAD IV, which the new model is enhanced and updates in the morning showing the driver his route for the day, and connecting to different cell phone signal antennas to download information about re-routings and new pick-ups they might need to do. Once the package is picked-up or delivered by the driver, the package is scanned and all this information sent up to the main data center, providing up to the minute information about the package so that customers can track their package. At the same time all this is happening...
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...SAYSON, Jessaveen Pate U. 3FM TH 9:00 – 10:00 BUSINESS : CLOTHING LINE www.clothingline.com @clothingline OPERATIONAL EXCELLENCE -Make substantial operations have instead in systems for automating production processes. -Business layer for managing orders, inventory, design, human capital, quality, schedules, product and design. -All operations have one thing in common: better coordination between business systems and production operations. -Improve overall performance in terms of income, designs, and products. -Focus on product leadership push the product development. -Create products that change the way of customers lives. NEW PRODUCTS, SERVICES, and BUSINESS MODELS -The customer will choose any of the latest fashion dresses, shirts, pants, crop tops and many more. -Sometimes, instead you’re the one who will gonna choose of your own fashion, we have some fashion experts or stylelist that you will have a conversation through chats or in personal. -Every week we are posting a new sets of fashion garments that customers always looked for it. -The clothes that are posted in the page are already on hand and ready to ship or to sell to our customers. -Sometimes, we are not posting a clothes but sometimes there are some fashion accessories that you can find in our site. CUSTOMER and SUPPLIER INTIMACY -Customer and supplier intimacy strategy use information systems to develop strong ties and loyalty with customers and suppliers. -Customer and supplier...
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