...Time Management Figure 1: Source: http://www.activegarage.com/time-change-15-finding-8020-path Ever think that you might be spending the majority of your time on stuff that doesn’t just make that big a difference? Well, you might be right. An Italian economist, Vilfredo Pareto, noticed that, “80% of the land was owned by 20% of the population, and that this ratio seemed to recur with regularity even in nature [ (Reed, 2012) ]” The same can be said of our work habits. 20% of our effort brings 80% of our results. The holy grail of leadership is finding ways to be more effective, to do more with less. How you manage your time will greatly affect your ability to bring positive results to your organization. There are three essential pieces of information one must have in order to manage their time effectively 1. Where do you spend your time? 2. How can your energy cycle affect your productivity 3. How different personalities might approach time management. How do you spend your time? An effective way to measure how your time is spent is to create a time log. A time log is a simple spreadsheet that keeps track of what you do, when you do it, and its relative importance in your day. There are a number of different time log methodologies, regardless of which you choose, you should look to keep track of the category of the task, a description of the activity, and the time you spent completing that activity, and the priority of that activity. Figure...
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...Manage Your Boss How do we make our time most productive? What could be a more effective use of time than ensuring we have a mutually effective relationship with our own line managers? Here are our 8 tips to help manage up: 1. First try to understand your boss. 2. Don’t try to be a transformer. 3. Build on strengths. 4. Focus strengths on things that matter. 5. Find out what works. 6. Build your relationship. 7. How to avoid being overloaded or having your time wasted. 8. Build a bigger network. 1 – First Try to Understand Your Boss On This article suggest several ways to achieve this.They state that we need to ensure you understand your boss, and her working context, by understanding her/his: Goal and Objectives Pressure and Issues Strenghths, weakness and blind spots Preffered workstyle Then, we need to do the same our yourself. As Kotter and Gabarro discovered in their research, it may seem an unusual expectation to “manage up” but the need to do so is obvious. “Just think of the job and how to be effective in it. How do you get the resources you need, the information you need, the advice, even the permission to keep at it? The answers always point toward whoever has the power, the leverage – that is, the boss. To fail to make that relationship one of mutual respect and understanding is to miss a major factor in being effective.” Trying to manage your boss makes sense because it makes your job easier. 2 – Manage Your Boss: Don’t Try To be a Reformer...
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...somewhat complex. One reason is to focus on your schoolwork. Second reason is to try and manage your time to get your work done. Finally, don't let your personal life get mixed in with your professional or school life. When someone says focus on your schoolwork. Do they mean for you to slack off and not care? Or should you push yourself and get your work done so you can pass the class? In my opinion, I think you should push forward and get the work done so you really don't have to worry about it anymore. You should always keep a clear head. Never let anyone tell you that you can't do anything. Manage time. How can we manage time if we don't have time to manage? If you put out a calendar and write what you have to do everyday. I'll say you are a good organizer. Most people like that are called "Neat People". If you have a little clutter once in a while it will not hurt you. If you manage a calendar, that's okay too. Just don't manage your whole life around it. Do you know how much fun you are having these days? I guess not after those frat parties and tailgating football games. Don't you have a paper due in less than a hour? How are you going to get it done within an hour? You probably should have gotten started when the teacher gave you the assignment. You need to keep your personal life separate from your school life. Here is three steps to help you keep your grades up and your life simple. Step one: Read your syllabus. Step two: Start on your work early so you can be ahead of the...
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...Manage Quality Customer Service National Unit of Competency BSBCUS501B Learner Guide BSB107 Version 4 Learner Guide BSBCUS501B Manage Quality Customer Service 1. Learner Guide 22 November 2011 Learner Guide BSBCUS501B Manage Quality Customer Service Table of Contents 1. 2. 3. Learner Guide ...................................................... 3 1.1 Conditions of use .......................................................................3 Introduction to the Learner Guide ........................ 5 2.1 Icon Legends .............................................................................6 Unit of Competency Information........................... 7 3.1 Unit Descriptor ..........................................................................7 3.2 Elements of Competency and Performance Criteria........................7 4. 5. Unit content .......................................................... 9 How to approach study in this Unit ..................... 56 5.1 Useful references and texts ........................................................56 5.2 Assessment..............................................................................57 22 November 2011 Learner Guide BSBCUS501B Manage Quality Customer Service 2. Introduction to the Learner Guide Welcome to the Learner Guide for Manage Quality Customer Service. This Learner Guide has been designed to assist the development of the underpinning knowledge and...
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...BSBMGT502B MANAGE PEOPLE PERFORMANCE Element of competency: 1. Allocate work 2. Assess performance 3. Provide feedback 4. Manage follow-up How can you plan a work schedule? Being effective in your workplace means getting a job done with the least amount of time and fuss. To do this you will need to: Identify what work needs to be done Identify what resources (people and equipment) you need to complete the work. How do you know what work needs to be done? It is a good idea to keep track of the work you need to do by making a list of all the tasks and duties you and your work team must complete. Make sure your list includes not only obvious jobs such as orders that need to be filled, but also less obvious jobs such as maintaining equipment, cleaning and preparing for the job. These tasks may seem minor, but can cause big problems if they are forgotten. Whose job is it? One of the difficulties of identifying your work tasks is knowing what work you are responsible for and what is the responsibility of others. You should be clear about what you need to do and what other people can be expected to do. This requires a good deal of communication between your workers and workers in other areas. Always check before you assume that a task is someone else‟s responsibility. BSBMGT502B Manage people performance March 2008 Version 1 Page 4 of 35 What resources will you need? What resources you need will depend on how much work you have to do, and what type of...
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...Time Management As leaders we often times feel that there is not enough time for everything we need to accomplish in a day. Some people equate being busy with being productive. The “pareto principle” states that 20% of what we do produces 80% of what we achieve. (SkillSoft, 2009) This means that we should be focusing our time on the 20% of the things that are most important and complete those tasks. If a leader applies good time management strategies to the way you work you should be able to spend more than 20% of your time on the important tasks that need to be completed. Managing the valuable commodity of time can improve both your professional and personal life. In order for a leader to really manage their time they need to answer these two questions: 1. How much time do I have? a. Determining how much time you have in a typical work day is based on whether you work 8 hours plus a lunch hour and the type of work being done. 2. How do I spend my time? a. How you use your time during the day can be difficult to know with so many variable tasks that we do each day. Tracking your time using a work log can help you determine how your time is spent each day. This section of the Leadership Handbook will outline several valuable ideas in two very important areas of time management: • How to record and analyze your time using time logs • Effective strategies to avoid wasting time Analyze Your Time with Time Logs Creating a time log can help you identify problem areas...
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...Student Name: Student ID: Group: n/a Date: 29/10/13 Assessment Coding Assessment of this program of study is based on competency based principles. S = Satisfactory NS = Not Satisfactory Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments assigned by your assessor for this unit of competency. Re-assessment Any re-assessment is conducted as soon as practicable after you have been informed of the requirement to be re-assessed and have been given the opportunity to be re-trained and assimilate the training. You are re-assessed in only the areas assessed NS. It is at the assessor/s discretion to re-assess the entire assessment should it be demonstrated an overall understanding of this unit has not been achieved. Students that are assessed “satisfactory” after re-assessment of areas deemed NS will achieve competency for this assignment. |I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals | |process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a | |competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of| |sources is made...
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...Candidate Guide BSBCUS501A: Manage quality customer service Copyright ownership: United Business Services (Aust) Pty Ltd. This book is copyright protected under the Berne Convention. All rights reserved. No reproduction without permission. This book is protected by copyright and may not be reproduced or copied either in part or in whole nor used for financial gain without the express approval in writing of the owner (United Business Services (Aust) Pty Ltd) of the copyright. United Business Services (Aust) Pty Ltd 50 Cupania Street Algester Qld 4115 Ph: (07) 3276 0549 Email: info@ubsconsultants.com.au Web: www.ubsconsultants.com.au BSBCUS501A: Manage quality customer service Assessment Tasks: Candidate Guide Assessment Information The assessment activities associated with the unit of competency BSBCUS501A: Manage quality customer service are listed below: Assessment 1: Written Written answers to questions Assessment 2: Project Written responses to tasks Assessment 3: Project Written responses to tasks Assessment 4: Project Written responses to tasks This guide contains all of the assessment tasks required for completion of unit of competency BSBCUS501A: Manage quality customer service. Prior to commencing the assessments your assessor will explain each task to you. You will be given the opportunity to ask questions and to seek clarification on any of the tasks, and your assessor will remain available...
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...Effective Time Management Gen/200 04/18/2010 Effective Time Management Pursuing my degree is one of the best decisions of my life, but there have been some issues in accomplishing it. The biggest issue, because I chose to go to school later in life, is effective time management. With family, a full-time job, and school responsibilities, there isn’t much time available for anything else including sleep. In order to accomplish my goal, I need to learn how to effectively manage my time. The problem with learning how to manage my time is how I can learn the techniques and where do I find quality information on the subject of time management. There was an unlimited amount of information on the web and also great information in the University of Phoenix Library. I used Google Scholar to find some really good information as well as time management assessments to better help with a solution. I have to find information that is effective and has been tested or proven to work. There are many proven ways to manage time, but you have to select the one that best works for your situation and your lifestyle. I believe that the best information comes from the people who are professionals on the subject or have been in your position and overcome it. I know that in order to manage my time effectively, I need to overcome procrastination. I know that it is a problem and it needs to be addressed. According to Rick Johnson, CEO of Strategist LLC, procrastination is the breeding ground for...
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...Main Source (Blog) : Before you can lead others, you need to manage yourself By Dan McCarthy on September 24th, 2015 Source: http://smartblogs.com/ It's often discussed that what makes a good leader, and what are the main attributes an effective leader should have. There exist several articles published on this topic "Key Leadership Attributes" which explain the key qualities that every leader should try to follow and manage before leading others. I chose " Leading yourself before you lead others" topic as it encouraged me to survey and understand how can we become an effective leader, as if we are not able to manage our self first than we cannot manage others. I feel that Dan McCarthy article on “Before you can lead others, you need to manage yourself” motivates me to understand basic requirement what a leader should know and learn to manage within himself before leading others.When we talk about a team its development only starts with the development of the team leader. Leader in an organization is responsible to set goals, set priorities and achieve success. Also he/she plays an important role in motivating others and are considered as a role models for others. According to Dan McCarthy, "Leadership is leading yourself before you lead others", which means that leaders must first identify the leadership traits and understand how to develop his/her own skill sets to properly prepare for larger leadership roles and continued success in current role. This matter of thinking...
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...One reason is to focus on your school work. Second reason is to try and manage your time to get your work done. Finally, don't let your personal life get mixed in with your professional or school life. When someone says focus on your school work. Do they mean for you to slack off and not care? Or should you push yourself and get your work done so you can pass the class? In my opinion, I think you should push forward and get the work done so you really don't have to worry about it anymore. You should always keep a leveled head. Never let anyone tell you that you can't do anything. Manage time? How can we manage time if we don't have time to manage? If you put out a calendar and write what you have to do everyday. I'll say you are a good organizer. Most people like that are called "Neat People". If you have a little clutter once in a while it will not hurt you. If you manage a calendar, that's okay too. Just don't manage your whole life around it. Do you know how much fun you are having these days? I guess not after those five toga parties and six kappa balls. Now don't you have a paper due in less than an hour? Hmmm. Now how are you going to get it done within an hour? Well see you should have gotten started when the teacher gave you the information. You need to keep your personal life separate from your school life. Here are three steps to help you keep your grades up and your life simple. Step one: Read your syllabus. Step two: Start on your work early so you can be ahead...
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...review BEING THE BOSS is a must read for all managers. This document is an outcome of the book review completed by Group 8 of PGSEM 2013 batch. The intention is to capture the key ideas endorsed by LINDA HILL and KENT LINEBACK through BEING THE BOSS BEING THE BOSS is a must read for all managers. This document is an outcome of the book review completed by Group 8 of PGSEM 2013 batch. The intention is to capture the key ideas endorsed by LINDA HILL and KENT LINEBACK through BEING THE BOSS BEING THE BOSS THE 3 IMPERATIVES for BECOMING a GREAT LEADER BEING THE BOSS THE 3 IMPERATIVES for BECOMING a GREAT LEADER Group 8 Jitesh Gopal( 1312017) Pravar Ranjan ( 1312054) Rajesh Unnikrishnan(1312034) Group 8 Jitesh Gopal( 1312017) Pravar Ranjan ( 1312054) Rajesh Unnikrishnan(1312034) BEING THE BOSS is a must read for all managers. Linda A. Hill and Kent LineBack have comprehensively explained the paradoxes associated with Management Job. As becoming a manager is a journey – A journey most managers fail to Complete, it’s important that people are given tools and methods that will help them progress through the long road of management. Through BEING THE BOSS, Linda and Kent have provided us with such a tool. Jason, the protagonist in BEING THE BOSS, embodies the paradoxes that...
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...4 Ways to Better Manage Irregular Income I recently read an article about “4 Ways to Better Manage Irregular Income,” Caron Beesley (Beesley, 2009). Many people these days want to own their own business one day such as myself, but one thing that can damper that dream from becoming reality is not learning how to manage your money flow. With already being an independent hair stylist I learned how to manage money quick, but I still find myself feeling like that I am living pay check to pay check. Between buying hair products, appliances, supplies and of course food, you can spend though money quickly without realizing it. Running your own business seems like you would run in to a few issues with money. Separating your money from business money is key; business finances are very essential. Not only that, but it makes it that much easier, but it helps when organizes yourself to prep for taxes. What is entrepreneurship or should I ask an entrepreneur?. Entrepreneur/entrepreneurship is commonly defined as the capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. (businessdictionary.com) so basically stating that owning your own business would be for driven people who want to be successful and want their business to thrive grow no matter the risk. The first step to managing irregular income and successfully owning your business, is for you as a business owner to make the habit of drawing a salary every...
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...1 What Does It Mean to Manage Change? Learning Objectives By the end of this chapter, you should be able to: • • focus • • • • Describe what it means to manage change. Exhibit a proactive approach to managing change. Identify five types of change. Exhibit a change readiness mind-set. Describe the six change management competencies. Create a performance improvement plan. Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at an ever-increasing rate. Thus, whether it is called reengineering, culture change, global execution, or mergers and acquisitions, there is more organizational change to contend with than ever before. Change also impacts our personal lives. We change jobs; our children leave home; and sometimes we move across the country. Thus, the period in which we are living is one in which change is the norm. What does this mean for you? Today, the responsibility for managing change is part of your job description. In fact, everyone in a leadership role must take on the challenge of helping his or her organization change in a way that ensures its future viability and competitiveness. More than anything else, managers who successfully play the role of change agent realize they can no longer approach change in the oldfashioned way, assuming that someone else will take responsibility for managing change. Kevin is an example of how today’s managers need to think about their change...
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...Speech 11/20/14 How to Manage Stress It may seem that there’s nothing you can do about stress. The bills won’t stop coming, there will never be more hours in the day and your career and family responsibilities will always be demanding. But you have more control than you might think. In fact, the simple realization that you’re in control of your life is the foundation of stress management. Managing stress is all about taking charge of your thoughts, emotions, schedule, and the way you deal with problems. I think all of us can relate to stress, especially since we are all college students. We are faced with all different types of stress. Stress is constant in our lives and can be avoided; that’s why I would like to inform you on how to prevent, reduce, and cope with stress. In addition, I will give you a few tips on ways that you can help manage your stress. I think that the tips I give you can help with every day stress situations and make life more enjoyable. Being a college student can be very stressful and demanding. We all have our own lives, some of us work and have to take care of our families, and to add school work such as tests, papers, projects, and finals on top of that can be very stressful and time consuming. We all want to succeed in our classes and that can add a lot of stress as well, so we put overwhelming pressure on ourselves to do well and get good grades. We don’t want to disappoint our family and friends and especially ourselves, so at times this all can...
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