...| How Walmart became a Super Power | E-Business EBUS308 | | By Dorine | 10/20/2014 | Table of Contents Business Model 2 Description of Stakeholders 4 Supply Chain Management 5 Radio-Frequency Identification (RFID) 6 Supply Chain Flow 6 Customer Relationship Management (CRM) 7 Customer Satisfaction 7 How Customer Satisfaction is Measured 7 E-Commerce Business Plan Template 8 Mobile Applications 8 Market Analysis Summary 9 Key Competitors 9 Walmart vs Amazon 10 Walmart vs WinCo 10 Data and Information Management Plan 11 Information Collected 11 How Information Collected Is Used 12 Policies to Protect Information 13 References 14 In today’s world shoppers like to have a one stop shop where they can go to get everything they need at a low price. Wal-Mart has provided that type of store for customer to be able to shop for groceries, clothes, house hold items, furniture, toys, pharmacy, and electronics. They are good at giving the customers what they want, they were the number one business of the Fortune 500 list for 2014 the second year in a row (Fortune 500 2014, 2014). Wal-Mart opened their first store in July 1962 in Roger, Arkansas. In 1991 Wal-Mart went international by opening up Sam’s Club in Mexico City. “Today, Walmart operates over 11,000 retail units under 71 banners in 27 countries (Our Story, 2014).” Walmart employs 1.3 million in the United States and 2.2 million associates around the world. Walmart’s mission statement...
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...Walmart’s Supply Chain Management In the fiscal year of January 2015, Walmart had grosses of 486$ billion. That income came from more than its 4,500 stores in the U.S. They were able to jump from the 14th to the 13th position in research and analysis company Gartner’s annual ranking. That jump was mainly due to their well functioning and innovating supply chain. As Walmart stocks products made in more than 70 countries and at any moment, operates more than 11,000 stores in 27 countries around the world, having an effective and efficient supply chain management is imperative for the survival of the Walmart brand. Walmart’s has around 160 distribution centers of almost 120 million square feet and all within 130 miles of the stores it supplies. Sam Walton opened the first Walmart in 1962, and even in the first years the management of their supply chain was impressive. In the 1980’s Walmart began working directly with the manufactures in order to reduce costs. They introduced what they called the Vendor Managed Inventory (VMI), each manufacturer was responsible for their own products in Walmart’s warehouse. Furthermore, in order to reduce even further their costs, Walmart pursued strategic partnerships with most of its vendors, who where promised long term and high volume purchase in exchange of low costs. They also benefit from economies of scales; the volume purchased each year is so immense, that it gives huge bargaining power with its suppliers. They also...
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...Chapter Eleven: Order Fulfillment Along the Supply Chain and Other EC Support Services 11-1 Online File W11.1 What Services Do Customers Need? Insights on online customer services: ◗ Customer preferences. Customers tend not to do much self-service in terms of getting information from companies (e.g., only 19% use FAQs), so they require attention. As more companies offer online self-service, though, this situation is changing. When contacting companies for information, customers use e-mail more than the telephone (71% versus 51%). ◗ Types of service. Four types of service exist, based on where the customer is in the purchase experience: during shopping (search products, compare, find product attributes); during buying (questions on warranties, billing, receipt, payment); after placing the order (checking status in processing and in shipping); and after receiving the item (checking return procedures, how to use the item). ◗ Problem resolution. Customers expect quick resolutions to problems, and expect problems to be resolved to their satisfaction. Therefore, easy returns and order tracking are desirable. ◗ Shipping options. Several shipping options are usually needed to make customers happy. ◗ Fraud protection. Customers need to make sure that sellers or others are not going to cheat them (Chapters 9 and 14). ◗ Order status and updates. Customers want to have some way to check on the status of their order, which involves tracking either by phone or online. These services...
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...Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 GLOBAL E-BUSINESS: HOW BUSINESSES USE INFORMATION SYSTEMS Walmart’s Retail Link Supply Chain CASE 1 VIDEO CASE Systems SUMMARY An introduction to Walmart’s Retail Link system, one of the largest B2B supply-chain systems in the world. Retail Link connects consumer purchase data to the Walmart purchasing system and to vendor supply systems. Retail Link plays a key role in Walmart’s corporate strategy to become the dominant low-cost provider of retail goods. L=7:13. URL http://www.youtube.com/watch?v=SUe-tSabKag CASE Walmart is a well-known leader in the application of network technology to coordinate its supply chain. Walmart’s supply chain is the secret sauce behind its claim of offering the lowest prices everyday. It’s able to make this promise because it has possibly the most efficient B2B supply chain in the world. It doesn’t hurt to also be the largest purchaser of consumer goods in the world. With sales of more than $443 billion for the fiscal year ending January 31, 2012, Walmart has been able to use information technology to achieve a decisive cost advantage over competitors. As you might imagine, the world’s largest retailer also has the world’s largest supply chain, with more than 60,000 suppliers worldwide. In the next five years, the company plans to expand from around 5,000 retail stores in the United States (including Sam’s Clubs)...
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...Introduction to IT(IT190-1503B-03) Information Systems Overview 2015 Paula Culbreath 8/26/15 Table of Contents Walmart Information Systems overview1 Retail Link (RFID Technology)2 Openstack(cloud infrastructure)3 Walmart Information Systems concepts4 Networking5 Wifi in Warehouse6 Business Information Systems7 Definitions of MIS,TPS, DSS, AI8 Walmarts System9 Systems Development10 TBD11 TBD12 Information Systems & Society13 TBD14 TBD15 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Walmart Information Systems Overview Walmart Technology In its relentless pursuit of low consumer prices, Wal-Mart embraced technology to become an innovator in the way stores track inventory and restock their shelves, cutting costs and passing the savings along to customers. In the process the company became synonymous with the concept of successful supply chain management. Wal-Mart isn’t just the largest retailer in the world over the past several years it has popped in and out of the top spot on the fortune 500 list—meaning that the firm has had revenues greater than any firm in the United States. Wal-Mart is so big that in three months it sells more than a whole year’s worth of sales at number two U.S. retailer, Home...
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...in three aspects in this article, place, price and promotion, which are elements of Four Ps of marketing mix. The place and price are focus on the cost and supply chain, examples of Zara and Walmart are provided to prove the statements. The promotion of international marketing is focus on advertising channel and communication. Three main things of time, space, efficiency are used to identify the influence on the supply side by internet. Some negative effect such as information explosion and viral campaign are mentioned. As to the demand side, consumers are able to access various information and get more options in purchasing. Buyer behaviors changes along with online shopping. In such competitive marketing environment, companies have to improve their products and services that meet customers’ need for profit gained. The high level adoption of internationalization nowadays offers great opportunities in international marketing activities. As Internet has grown dramatically, more and more companies have realized its unlimited possibilities of development and have been involved in e-business. The purpose of this essay is to illustrate how internet can change the nature of the relationship between demand and supply. In the following paragraphs, three of the Four Ps, place, price and promotion, are given to illustrate how internet has impact on corporations’ international marketing. At the same time, more options offered, time reduced as well as space are mentioned to describe...
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...(fully referenced and including a URL) relating to differences in e-business, e-commerce, and e-government. Difference between E-Business and E-Commerce: I chose to answer this question because it seemed fitting for today how the business world has evolved over the last 10 or so years in relation to how they conduct business operations. There are numerous differences when it comes to the differences between e-business, e-commerce, and that of e-government. E-business for instance deals with the methods that a company uses to link or combine their external and internal data processing systems in a more efficient and flexible manner, which helps to enable them to work more closely with suppliers and partners. This is what basically allows them to get more of a satisfactory rating per se from their customers in regards to the customers’ wants and needs. It also has a more strategic focus with emphasis placed primarily on certain functions that occur when electronic capabilities are used. It can also be said that e-business are those businesses that run the traditional way but also cater to the needs of their online requests by customers. An e-business is not complete until it can definitely handle phone calls, mail orders and the online activities that are entailed or come along with it. In a nutshell, an e-business encompasses the whole value chain such as: electronic purchasing and supply chain management, processing orders electronically, handling customer...
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...An E-Business Analysis of Walmart Patricia Brandon-Garst E-Business Professor Victor Olufeso August 29, 2011 An E-Business Analysis of Walmart Walmart is the world’s largest company and quite possibly the most powerful retailer. Walmart began as strictly a brick and mortar store but has advanced into click and mortar over the last five decades. Walmart may soon become a major competition for huge online only retailers like Amazon. The recent acquisitions by Walmart are sure to be placing this retailer in place for an online invasion of epic proportions. Walmart was started by Sam Walton in rural Arkansas in 1962. Sam Walton had previously owned a franchise in the Ben Franklin stores since 1944 and also opened a small chain of stores called Walton’s 5 & 10. Sam Walton was extremely industrious and had a knack for increasing sales in businesses. His ability to find ways to slash prices to the lowest bottom line is the reason for the success of Walmart. (Sam Walton, 2009) Walmart stores have been geared toward the low-income customer segment. The concept of frugality is the central tenet of the company. Even the Walmart headquarters is a drab and plain building in a small town in central Arkansas. There are no luxuries at the headquarters and it is not based in a fancy big city. During the recent downturn of the world economy when other businesses were going under, Walmart had reported sales growth of 11%, amounting...
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...Walmart: E-business Analysis Dustin Cooper Intro to Information Systems Professor Young Bao Choi August 29, 2011 An E-Business Analysis of Walmart Walmart is the world’s largest company and quite possibly the most powerful retailer. Walmart began as strictly a brick and mortar store but has advanced into click and mortar over the last five decades. Walmart may soon become a major competition for huge online only retailers like Amazon. The recent acquisitions by Walmart are sure to be placing this retailer in place for an online invasion of epic proportions. Walmart was started by Sam Walton in rural Arkansas in 1962. Sam Walton had previously owned a franchise in the Ben Franklin stores since 1944 and also opened a small chain of stores called Walton’s 5 & 10. Sam Walton was extremely industrious and had a knack for increasing sales in businesses. His ability to find ways to slash prices to the lowest bottom line is the reason for the success of Walmart. (Sam Walton, 2009) Walmart stores have been geared toward the low-income customer segment. The concept of frugality is the central tenet of the company. Even the Walmart headquarters is a drab and plain building in a small town in central Arkansas. There are no luxuries at the headquarters and it is not based in a fancy big city. During the recent downturn of the world economy when other businesses were going under, Walmart had reported sales growth of 11%, amounting to $6.4 billion. Walmart has also made some...
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...ABSTRACT This report provides an in depth comparative analysis between Walmart and Amazon with respect to each company’s demographics, marketing, operations, and finance. The intent of this analysis is to determine the better stock to buy and hold over the next decade. It addresses the questions of market mispricing, the changes each entity must address to be competitive in the long run, and the importance of profitability. Jon Dages, Mei Li, and Chris Moore WALMART VS. AMAZON: The Economist Case Competition 2016 Table of Contents CUSTOMER DEMOGRAPHICS ........................................................................................................................ 2 MARKETING................................................................................................................................................... 4 OPERATIONS ................................................................................................................................................. 7 FINANCIAL ANALYSIS ................................................................................................................................... 11 RECOMMENDATION ................................................................................................................................... 13 APPENDIX .................................................................................................................................................... 14 WORKS...
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...Global Presence Walmart, which is considered the largest international discount retail chain, was founded by a man named Sam Walton. He first opened a store by the name of “Walton’s 5 & 10” in 1950. When the store became successful he wanted to go bigger which prompted him to open the first Walmart in 1962 in Rogers, Arkansas. Walton wanted to have a store which offered low prices and still quality products. A lot of people doubted him and didn’t think he’d be too successful. They thought his low prices wouldn’t gain him enough profit to stay afloat. By 1967, only 5 years after opening the first Wal-mart, Walton owned 24 stores. The company went public in 1970 and by 1988 it was the most profitable retailer in the US. In March of 1992 Walton was awarded with the Presidential Medal of freedom by President George H. W. Bush. The Presidential Medal of Freedom is the highest civilian award of the United States and it recognizes “exceptional meritorious service.” (infoplease.com) Not even a full month afterwards, Walton passed away on April 5, 1992 of cancer. His oldest son then took over as chairman of the the corporate board of directors. In 2000 Wal-mart.com was founded for US Customers to be able to buy products online. Wal-mart now operates stores in all 50 US States and Puerto Rico. Walmart now has Supercenters, discount stores and neighborhood markets which all vary in size. When finding out so much information about Sam Walton and the history of Walmart I came across some...
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...Running head: Walmart Information Systems 1 Walmart Information Systems Research Project-Group2 CIS 511 Fall 2011 Amber Slemmons, Brooke Williams, Cheri Evans, Ismael Molina, & Wesley Belz Walmart Information Systems Walmart Information Systems Executive Summary: 2 Walmart, the billion dollar retail giant, has grown significantly over the past five decades, incorporating numerous different types of information systems into their daily operations. The company is well recognized for their innovation when it comes to utilizing the latest technologies and information systems to maximize their profitability. Information systems structures and processes play a critical role in Walmart’s success and today they are bringing that innovative spirit to the market as they move toward full implementation of Radio Frequency Identification (RFID). This technology allows for Walmart’s operations to function efficiently and effectively as they are capable of sending and receiving real time data to the networks. By doing so they are able to communicate the information to the retailer and the product manufactures making it possible for Walmart to remain competitive in the retail industry by properly controlling its inventories. This report will explain how Walmart has utilized several information systems throughout the course of its history such as: point of sale, satellite communication systems, data warehouses, retail link systems, electronic data interchange (EDI), and most recently...
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...Walmart E-Commerce Prepared by: Ahmed Abdel Moneim Kamal Walmart E-commerce Arab Academy for Science & Technology Ahmed Kamal Contents Introduction to Walmart ............................................................................................................................... 3 Criticism of Walmart ................................................................................................................................. 3 Walmart VS Amazon ..................................................................................................................................... 5 Wal-Mart.com become the dominant e-tailer in the world, replacing Amazon or vice versa ..................... 6 Shopping aids offered at walmart.com Compared to those at amazon.com ............................................... 7 Online services can be purchased at walmart.com ...................................................................................... 7 Buying a song from walmart.com versus buying it from Apple’s iTunes ...................................................... 8 Common features and unique features of online marketing in walmart.com, target.com, marksandspencer.com, and sears.com ........................................................................................................ 8 The options for international customers on the Wal-Mart Web site ........................................................... 9 References ..................................
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...HISTORY & BACKGROUND Founder of Walmart Sam Walton graduated from University of Missouri in 1940 with a degree in Economics. He wanted to capitalize on his work experience in retail. Sam had an idea to bring a different type of economical approach to the retail industry. Sam and his brother J.L. Walton owned nine Ben Franklin stores. They went to Ben Franklin store owners with the approach of reducing prices to increase sells and were turned away. In 1962, the brothers decided break away and opened their own store in Rogers, Arkansas which was the start of the first Wal-Mart Discount City store. Their approach was to open stores in populations with 5000 to 25000 people. By the late 1960’s the Walton brothers has 18 discount stores and 15 Ben Franklin franchises which became incorporated in Wal-Mart Stores, Inc. (Tell me the history of Wal-Mart). During the 1970’s the Walton’s incorporated many changes to how they do business which laid the foundation to cut cost to gain more control. They implemented a warehouse distribution strategy of constructing their own warehouses so they can buy merchandise in great volume, and positioned its stores 200 square miles from each distribution point. By 1977, Forbes had Wal-Mart ranked #1 in return of equity, return on capital, sales growth, and earnings growth over all other discount and variety stores (Tell me the history of Wal-Mart). Wal-Mart’s continued expanding and in 1978, its stores included a pharmacy, auto service center...
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...Walmart’s Global Challenge, November 2014 Executive Summary Walmart Stores, Inc. is the world's largest retailer whose mission is “to help people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices” (Corporate Walmart2, 2014, p.1). Samuel Walton founded Walmart in 1962 as a small chain of stores in rural towns and today Walmart is a multi-national retail corporation with “11,100 stores under 71 banners in 27 countries and e-commerce websites in 11 countries” (Corporate Walmart2, 2014, p.3). Walmart Stores topped Fortune Magazine’s “Fortune 500” list for 2014. “For fiscal year 2014, Walmart’s net sales totaled $473.1 billion, up 1.6% from the year-earlier period” (Fortune, 2014, p.1). Walmart is a publically traded company, with the second and third generation Walton family owning 51% of Walmart’s shares via a family holding company called Walton Enterprises LLC (Yahoo Finance, 2014, p.1). Walmart has enjoyed unprecedented growth in the span of 52 years, even in the face of negative publicity and threats from competitors like Family Dollar and Amazon. Walmart’s CEO, Doug McMillon, has laid out strategies to reduce their reliance on physical stores as they move towards expanding the e-commerce aspect of their company and on improving their overseas expansion plans. His four-part growth strategy provides the framework to enable a “company prepared to win on four key customer dimensions – price...
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