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Hr 4dep

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that many people are actually now getting into around service delivery and information. For each of those areas we break out what it is you need to know but also what it is that you need to be able to do so that’s the knowing/doing part of it.
The second part are eight key behaviours for success in the HR function and those are broken into three clusters, the first of which is insights and influence, for example; curious skilled influencer, things around operational excellence, the things we need to do to get the job done well so driven to deliver, collaborative, being personally credible.
Thirdly I think a quite important area around behaviours which is the whole concept of stewardship and that’s having the courage to challenge and actually being a role model for the profession. We know from our research that the further up you go in the career the more important the behaviours are to success, it’s not enough to just know things and be able to do them it’s how you do them that really makes a critical difference.

“We need the map to help us drive up the capability in the profession. Good HR people are really great, we need to bring everybody else with us.”

“The profession’s moved on, basically, and HR people as they’re going through their careers need support and help to make sure that they stay relevant.”

“I think the work that the CIPD is doing is spot on. It is absolutely what companies need and it’s long

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