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H U MAN RESOURCE
GLOBAL EDITION

THIRTEENTH EDITION

MANAGEMENT

GARY DESSLER
FLORIDA INTERNATIONAL UNIVERSITY

PEARSON
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G O N T E N TS
Preface 23 Acknowledgments PART ONE 1 INTRODUCTION 27 28 28
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Introduction to Human Resource Management
What Is Human Resource Management? 30 Why Is Human Resource Management Important to All Managers? Line and Staff Aspects of Human Resource Management 32 Line Managers' Human Resource Duties 33 Human Resource Manager's Duties 33 New Approaches to Organizing HR 35 Cooperative Line and Staff HR Management: An Example Globalization and Competition Trends 37 Indebtedness ("Leverage") and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35

WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT?
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THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT
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• HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42

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THE NEW HUMAN RESOURCE MANAGERS

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Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43

• THE STRATEGIC CONTEXT: Building LL.Bean

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They Use New Ways to Provide Transactional Services

They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48

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THE PLAN OF THIS BOOK

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The Basic Themes and Features

CHAPTER CONTENTS OVERVIEW

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