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Hrm Case Study

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Serving Internal Customers
The HR department has many internal customers to serve, including employees and their managers. The needs of employees and managers may sometimes be in conflict. To help resolve these conflicts, a focus on the overall needs of the organization, and the role HR plays in helping to meet those needs through recruiting and retaining productive workers, is key. The importance of customer service with internal customers relates to the ability to recruit employees whose skills and abilities are aligned with the job; to provide orientation and training to ensure productivity; and to manage turnover through ongoing coaching and counseling and the provision of a workplace that has effective reward and recognition systems.

Serving External Customers
HR has a variety of external customers to serve. Primary among these are the legal and regulatory agencies that provide direction about how employees are to be treated during the hiring and employment relationship, including issues related to safety and security. HR's role in relation to customer service with external customers impacts the company in terms of the ability to minimize time spent on compliance activities and, ultimately, to minimize the risk associated with claims and lawsuits.

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Get a Certification in NLP with the Best Training in India www.soexcellence.com/nlp+training Serving the Organization
HR is in a precarious position between serving the needs of employees, the needs of employers and managers and the needs of external organizations. A focus on serving the overall needs of the organization can help provide focus. HR serves the organization and has an important role to play not only in terms of recruitment and retention, but also in terms of finding the right balance between staffing costs and productivity, and minimizing legal risk

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