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Hrm Organization

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FRONT OFFICE ORGANIZATION CHART AND THEIR DUTIES
*Organization chart is on the paper
Corporate Owner-The overall owner and head of all the hotel operations
General Manager- The person in-charge of directing and leading the hotel staff in meeting the financial, environmental and community responsibility of the hotel. * He develops and stylizes organization charts that fit his or her plan to meet the goals of the particular company.
Assistant General Manager- holds a major responsibility in developing and executing plans developed by the corporate owners, general managers, and other members of the management staff.
Front Office Manager - The person responsible for leading the front office staff in directing hospitality
-Reviews the financial draft of the night audit, daily review of the financial accounting procedures at the front desk and other guest service areas during the previous 24 hour period and an analysis of operating results
Desk Clerk - verifies guest reservations
- registers guests
-assigns rooms
-distributes keys
-communicates with the house-attractions
-accepts cash and gives change
-act as a liaison between the lodging establishment and the guest as well as the community
Cashier- processes guest checkouts and guest legal tender and provides change for guests.
Reservations Manager - can be found in the many of the larger lodging establishments * Responsible for taking incoming requests for rooms and noting special requests for service * Aimed to provide the guest with requested information and services as well as accurate confirmation of these items. * Responsible for keeping an accurate room inventory by using reservation module of a property management system * Communicates very effectively with the marketing and sales department
Front office is one of the most important departments of the hotel which is located

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