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Ikea Case Essay

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Despite of the factors and the strategies that made IKEA to be one of the most successful furniture retailers in the market, there are some downsides that make the shopping experience for the customers inconvenient.

The first and the biggest disadvantage to shopping at IKEA is that the furniture is not built to last a lifetime. Customers discovered that IKEA products fell apart after few years and had trouble with standing anything as disruptive as move to a new place. (Moon, 2004). The second downside is the store layout. It makes it difficult for customers who want to quickly buy a particular item and leave. Therefore they may experience some difficulty navigating through all store’s products in order to locate the product they are seeking. (James , 2011). Another drawback to shopping at IKEA is assembling and picking up the furniture with no help. It may be unappealing to certain groups of consumers who are left with complicated instructions alone.

Experiencing all these downsides by the customers shows that IKEA’S strategy is not exactly aligned with its vision.IKEA’S vision statement seeks to create a better everyday life by building a partnership with its customers. (e.g., “IKEA," n.d., p.3). In one hand , it is building relationships with its customers by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them. (Moon, 2004). But in the other hand, IKEA is not offering any additional service after purchase that can help build a strong relationship with its customers. The company is concerned with lowering the costs more than anything else.
IKEA needs to keep producing good furniture with low prices and at the same time offering customers help after purchase. By doing so, the company’s value proposition will be more attractive to customers. Also in order to improve its value proposition, IKEA needs to apply significant changes to the overall approach it has taken regarding the U.S market. Therefore, the company is planning to open fifty stores in U.S by 2013 which shows that the company is realistic about its growth plan. (Moon, 2004).Yet, they still need to open more stores for more accessibility.

Consumer preferences are different in America than Europe, Scandinavia and Asia. American customers want to buy quality products with high durability. This is why IKEA should focus more on expanding their products in term of quality. Another aspect that IKEA lacks is customer service. The shopping experience that customers get has a low interaction with IKEA’s employees. Current companies are more focused on customers’ needs, wants and preferences. They conduct a market research on what customers want and then produce that. Nowadays, mostly everything is completely customer driven. IKEA is not at all customer focused, so it needs to work on this point to improve value proposition. Furthermore, IKEA lacks product Innovation.The Company designs the price tag first then the product, its product strategy is so focused on the low cost that they don’t even spend the necessary time on product innovation which is an important aspect to buy furniture.

Moon, Y. (2004). IKEA invades America. Harvard Business School.
JAMES , T. (2011, jamuary 24). Why shoppers find it so hard to escape from ikea: Flatpack furniture stores are 'designed just like a maze' read more. Retrieved from http://www.dailymail.co.uk/femail/article-1349831/Ikea-design-stores-mazes-stop-shoppers-leaving-end-buying-more.html

IKEA. (n.d.). In IKEA Group Yearly Summary FY12. Retrieved from
http://www.ikea.com/ms/en_US/pdf/yearly_summary/ys_welcome_inside_2012.pdf

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