...Communication Shari L Hess BSHS/385 Monday, December 14, 2015 Cynthia Cucuzza Emotions in Effective Communication Emotions in interpersonal communication are an important role in building working relationships with clients. It is important for human service professionals to maintain eye contact, nonverbal behavior, and listening to the clients. Human service workers understand the importance of maintaining working relationships with clients and avoiding emotions that are not appropriate in conversations with them. The impact that emotions have in interpersonal communication, obstacles an interviewer faces when dealing with clients and their emotions, and assessing client’s culture and the impact it has on the interviewer will be discussed in this paper. In Human Services, emotions can impact the way human service workers ask questions and their responses to the client. The worker can gain advantage of a client’s emotions by using empathy. Empathy is listening to the client, sharing and understanding their concerns or feelings. Emotions are the way a client feels or reacts to something that was said or shared with them using nonverbal communication. A client’s emotional reactions can have a negative or positive result if a human service worker can maintain appropriate eye contact and body language. This means looking at the client with your eyes so as to encourage them to keep talking (Evans, Hearn, Uhlemann, & Ivey, 2011). Three obstacles an interviewer has to prevail when...
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...Human Services Programs: Commonalities and Successes Paper Sandra Vargas BSHS/425 February 11, 2015 Dr. Christa Banton Human Services Programs: Commonalities and Successes Human services organizations are unique organizations that are different than any other in the general business world. According to Lewis and Packard (2012), human services organizations work together toward a common goal. Human services professionals work together in different settings and many ways to assist clients improve their lives. This shared vision brings other challenges that need to be dealt in partnership with other professionals. There are common denominators between agencies that are essential in the delivery of the services. Each organization has its own specific service that is provided to a specific population or area. Never the less, they all share the same goal that is to enhance their client’s lives. Through the years, service deliveries have changed based on the trends of that specific time. Service deliveries change based on different factors such as: Political trends, economic trends, social trends, and technological trends (Lewis & Packard, 2012). There are qualities in the human service field that are contributors to the organization’s success. Some of the qualities in the human services organizations are the careful consideration been given to the employees and the sense of stake they have in the organization (Lewis & Packard, 2012). Common denominators...
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...Summary John Markoff’s article in the New York Times “Skilled Worker, Without the Worker” details the technologically changing landscape in the supply chain realm. Technology, in the form of robots, has begun to impact traditional distribution and manufacturing jobs. Robots are now much cheaper to utilize in the workplace and the return on investment through productivity can be justified within 10 years for a company. These robots are able to perform 24 hours a day all year long. In the distribution sector, C&S wholesalers is able to use robots effectively and more precisely than human workers to pick and stage orders for distribution into their own grocery stores. They are much faster and increase productivity significantly. The United States government understands the importance of achieving increased productivity within their economy in order to stay competitive in the global market. Some individuals and skeptics argue that robots result in a loss of jobs since humans are no longer needed to perform specific tasks. Even with the use of robots, humans will still be necessary in the workplace because of their ability to reason and their thought mechanisms. Unions will continue to oppose the idea of robots in the workplace because they believe that it will result in a loss of jobs. Robots are programmed to simply perform given tasks but they cannot create strategic vision the way humans can. Humans will still be necessary in driving the success behind a company’s...
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...Ecosystems Theory Chris Smith Western Kentucky University SWRK 331 –610: Human Behavior in the Social Environment II Western Kentucky University – Owensboro March 19, 2013 Ecosystems Theory Defined The ecosystems theory as utilized in social work is an adaptation in and of itself. The ecosystems theory is a combination of ecology and general systems theory. According to the American Heritage Dictionary, ecology is “The science of the relationship between organisms and their environments [ (Bantam Dell, 2007, p. 272) ]. An ecological systems approach only tells us organisms will adapt to environmental changes and does not tell us specifically what steps the organism takes in order to adapt to change, this is where general systems theory, the second contributor to ecosystems theory, comes to play a part [ (Greif, 1986) ]. General systems theory shows how an organism’s interaction with another cannot only instigate change within itself but can also instigate change in others as well. According to Wakefield (1996), Systems are sets of interacting elements; systems can be open or closed to interaction with the outside world; systems are linked hierarchically; systems can possess states of homeostasis and equilibrium or can be in disequilibrium; systems are regulated through positive and negative feedback; and, again, causal influences are circular, in that changes in one system have consequences for other linked systems that, in turn, through feedback, have consequences...
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...Lincoln Self-Reflection Essay Introduction Self-reflection has been defined in a number of ways, but for the purpose of this thesis I will use it in a contemplative manner, toward the end of, relating how my experiences; ‘could affect my career as a Social Worker’. This self-reflection paper is personal. It shares the impact that HUM 201 has had on me, and my understanding of; what will be expected of me as a person and professional. As I understand the goals of the essay, it is to have someone consider and think about future uses of this knowledge being acquired. As part of my preparation for this paper, I looked back on the course from the beginning of the semester. I looked at my goals as a future educator in the field of ‘Human Services’, and thought about how this semester has changed my perspective (this coming from someone not unfamiliar with human services) on what it takes, to truly be effective as a leader in the field of social work as a result of this course. Through this self-reflection I’ve noticed the inter-play between my personal knowledge and what is being taught, the ‘role’ of ‘social worker’ first came to my attention at a very young, I lived in a family constantly in need of social services. The most striking realization I came away with is, the sway the psychological and sociological perspectives relate to each other (in very complex ways), more than you’d acknowledge without serious training to ferret out the interconnecting tendrils of each ideology...
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...public sector health worker motivation: a conceptual framework Lynne Miller Francoa,*, Sara Bennettb, Ruth Kanferc a University Research Co., LLC, Partnerships for Health Reform Project, 4800 Montgomery Lane, Bethesda MD 20814, USA b Abt Associates, Partnerships for Health Reform Project, 4800 Montgomery Lane, Bethesda MD 20814, USA c Georgia Institute of Technology, Atlanta, GA 30332, USA Abstract Motivation in the work context can be defined as an individual’s degree of willingness to exert and maintain an effort towards organizational goals. Health sector performance is critically dependent on worker motivation, with service quality, efficiency, and equity, all directly mediated by workers’ willingness to apply themselves to their tasks. Resource availability and worker competence are essential but not sufficient to ensure desired worker performance. While financial incentives may be important determinants of worker motivation, they alone cannot and have not resolved all worker motivation problems. Worker motivation is a complex process and crosses many disciplinary boundaries, including economics, psychology, organizational development, human resource management, and sociology. This paper discusses the many layers of influences upon health worker motivation: the internal individual-level determinants, determinants that operate at organizational (work context) level, and determinants stemming from interactions with the broader societal culture. Worker motivation will be affected...
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...The Ten Principles The UN Global Compact's ten principles in the areas of human rights, labour, the environment and anti-corruption enjoy universal consensus and are derived from: * The Universal Declaration of Human Rights * The International Labour Organization's Declaration on Fundamental Principles and Rights at Work * The Rio Declaration on Environment and Development * The United Nations Convention Against Corruption The UN Global Compact asks companies to embrace, support and enact, within their sphere of influence, a set of core values in the areas of human rights, labour standards, the environment and anti-corruption: Human Rights * Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and * Principle 2: make sure that they are not complicit in human rights abuses. Labour * Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; * Principle 4: the elimination of all forms of forced and compulsory labour; * Principle 5: the effective abolition of child labour; and * Principle 6: the elimination of discrimination in respect of employment and occupation. Environment * Principle 7: Businesses should support a precautionary approach to environmental challenges; * Principle 8: undertake initiatives to promote greater environmental responsibility; and * Principle 9: encourage the development...
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...………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. CONTENTS TOPIC: i TEACHER’S COMMENT ii CONTENTS iii IMAGE CATALOGUE iv THANK YOU v I. INTRODUCTION 1 II. BACKGROUND INFORMATION 2 1) The concept of Outsourcing and Human Resources Outsurcing 2 2) The situation of HRO in Vietnam 2 III. THE IMPACT OF USING HRO ON VIETNAM’S ORGANIZATION 3 1) The positive impacts 3 2) The negative impacts 5 IV. SOLUTIONS TO HRO IN VIETNAM 5 V. CONCLUSION 7 REFERENCES 8 IMAGE CATALOGUE o Figure 1 HRO services o Figure 2 The HR cost pyramid o Figure 3 HRO saving time (%) o Figure 4 9-step of HRO...
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...Ill HSM 210 week 1 Discussion Question 1 & 2 HSM 210 week 2 Checkpoint Researching Human Services Agencies HSM 210 week 2 Assignment Contemporary Problems HSM 210 week 3 Discussion Question 1 & 2 HSM 210 week 4 Checkpoint Differentiating Between Public and Private Organizations HSM 210 week 4 Assignment Examining Government Regulations HSM 210 week 5 Exercise Critical Thinking Exercises HSM 210 week 5 Discussion Question 1 & 2 HSM 210 week 6 Assignment Prevention HSM 210 week 6 Checkpoint Determining levels of prevention HSM 210 week 7 Checkpoint Comparing Values HSM 210 week 7 Discussion Question 1 & 2 HSM 210 week 8 Assignment Characteristics and Skills HSM 210 week 8 Checkpoint Evaluating Communication Strategies HSM 210 week 9 Capstone DQ HSM 210 week 9 Final Substance Abuse and the Native American Population ******************************************************** HSM 210 week 1 CheckPoint Deinstitutionalization of the Mentally Ill FOR MORE CLASSES VISIT www.hsm210tutorials.com Check Point: Deinstitutionalization of the Mentally Ill One of the most significant historical events to impact the evolution of human service work was the deinstitutionalization of the mentally ill in the 1960s. Your text examines some positive and negative outcomes of deinstitutionalization. Resources: Ch. 3 (p. 144) of Human Services in Contemporary America and the University Library Due Date: Day 5 [post to the Individual...
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...Running Head: Foundations of Human Development in the Social Environment 1 Foundations of Human Development in the Social Environment Loreen Pettola BSHS/325 October 7, 2013 Maria Perrota MA, Med, Doctorial Candidate Foundations of Human Development in Social Environment 2 Human diversity is the difference among people and how those differences make an effect on society. These differences can include biological, social, and cultural differences. Diversity and Cultural Competence Two recent events have made the need for “cultural competence”— understanding the specific cultural, language, social and economic nuances of particular people and families—more important than ever. One is the civil rights movement that began in the 1950s, in which African Americans, women, gays and lesbians, people with disabilities, and other minority groups alerted the country to their distinct identities and long histories of oppression. The other is the growing number of new immigrants to this country, who bring with them unique cultural, language, religious, and political backgrounds. Histories of internal displacement within their own countries, torture, political oppression, and extreme poverty abound among immigrant communities. Melding these backgrounds with the history, experiences, and expectations of U.S. born ethnic and diverse populations creates both challenges and opportunities for social workers. It is fair to say that both helping professionals and society at...
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...a more strategic role? 4. INTRODUCTION There has been a dramatic shift in the role of human resource management (HRM) in recent decades. Traditionally, the HR function has been viewed as primarily administrative, focusing on the level of the individual employee, the individual job, and the individual practice (Becker, Huselid, and Ulrich, 2001), with the basic premise that improvements in individual employee performance will automatically enhance organizational performance. In the 1990s, an emphasis on strategy and the importance of HR systems began to emerge. Both researchers and practitioners began to recognize the impact of aligning HR practices with organizational strategy. HR has now emerged as a strategic paradigm in which individual HR functions, such as recruitment, selection, training, compensation, and performance appraisal, are closely aligned with each other and also with the overall strategy of the organization. This new approach of managing human resources has introduced a more strategic role of HRM in an organization. Globalizations, technological advance, changes in the nature of work, changes in workforce demographics are the factors that demand more strategic role of HRM in management. In order to play a more strategic role as a HR manager you need to involve in many tasks like creating strategy execution role, creating formulation execution role, creating a strategic HRM system, creating high-performance-work system, translating strategy into HR policy...
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...organization. No two individuals are likely to behave in the same manner in a particular work situation. It is the predictability of a manager about the expected behaviour of an individual. There are no absolutes in human behaviour. It is the human factor that is contributory to the productivity hence the study of human behaviour is important. Great importance therefore must be attached to the study. Researchers, management practitioners, psychologists, and social scientists must understand the very credentials of an individual, his background, social framework, educational update, impact of social groups and other situational factors on behaviour. Managers under whom an individual is working should be able to explain, predict, evaluate and modify human behaviour that will largely depend upon knowledge, skill and experience of the manager in handling large group of people in diverse situations. Preemptive actions need to be taken for human behaviour forecasting. The value system, emotional intelligence, organizational culture, job design and the work environment are important causal agents in determining human behaviour. Cause and effect relationship plays an important role in how an individual is likely to behave in a particular situation and its impact on productivity. An appropriate organizational culture can modify individual behaviour. Recent trends exist in laying greater stress on organizational development...
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...Daniel Barbu Mission statement: “working with agencies reach a 99% reunification of children and youth through family stability and a successful goal toward adoption.” Proposed Project: Barbu’s Foundation is a nonprofit human services advocacy organization which is legally constituted to support or engage in activities of public interest without any external commercial or monetary profit. The organization sole purpose is to help remedy the increased problem of juvenile delinquency problems in Philadelphia lessening the burdens of the local and federal governments, lessening neighborhood tensions; elimination prejudice and discrimination; defending human and civil rights secured by laws; and combating community deterioration and juvenile delinquency. Philadelphia as any other big city in the United States is struggling with delinquency of juvenile. It is our mission to help these young people by working with other agencies in the county who share our mission minimized this problem. Amount of grant requested: $1000, 000 PROJECT NEED Barbu’s Foundation will address the increasing problem of Juvenile delinquency that is brought about by the problems of broken homes, poverty, and single parenthood. The Philadelphia Department of Human Services (DHS) primarily work with delinquent youth and children in the city, but studies have shown that they are overwhelmed by the increased in this phenomena, and about 15% of youth and children in this category fall between the...
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...Strategic human resource management has been defined as ‘the linking of human resources with strategic goals and objectives in order to improve business performance and develop organizational culture that foster innovation and flexibility’ (Hussain, 2010). It is for certain that when a company decides to change directions in it strategy the HRM practices needs to change to support the new strategy. In order to effectively gain competitive advantages though HRM practices; the HRM practices needs to change in three major areas: knowledge workers, employee empowerment, and teamwork. Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, pr a profession (Noe et al, 2009). Employee empowerment means giving employees responsibility and authority to make decisions regarding all aspects of product development and customer service (Noe et al, 2009). Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service (Noe et al, 2009). Redmond Minerals gained a great competitive advantage by utilizing their understandings of how important the HRM practices are to it company. The company’s HRM practices allowed his company to maximize its productivity of the organization by optimizing the effectiveness of its employees. Technology/Internet Advances in computer-related technology have had a major impact on the use of information...
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...IMPACT ASSESSMENT OF EMPLOYEE MOTIVATION ON ORGANISATION PERFORMANCE (A CASE STUDY OF CASE STUDY OF COCACOLA KWANZA COMPANY DAR ES SALAAM TANZANIA) BY OMARI RAHA SHEDRACK A Research Proposal Submitted in Partial Fulfillment of the Requirement for the Degree of Bachelor of Human resources Management of Tumaini University Makumira-Dar es salaam College. 2015 IMPACT ASSESSMENT OF EMPLOYEE MOTIVATION ON ORGANISATION PERFORMANCE: (A CASE STUDY OF CASE STUDY OF COCACOLA KWANZA COMPANY DAR ES SALAAM TANZANIA) BY OMARI RAHA SHEDRACK Supervisor: Dr. J. Mwita A Research Proposal Submitted in Partial Fulfillment of the Requirement for the Degree of Bachelor of Human resources Management of Tumaini University Makumira-Dar es salaam College. 2015 ABSTRACT The study aims at assessing the impact of employee motivation on organization performance so as to help the organization know the contribution of motivation to them. This study will be carried out at Coca-Cola Kwanza Company limited at Dar es Salaam Tanzania. The study have the objectives of assessing various motivational packages for the staff of Coca cola Company Limited, to determine which of these motivational packages influence staff performance at Coca Cola Kwanza Company Limited, to assess the effect of motivational packages on corporate performance at Coca Cola kwanza Company limited, and to examine the motivation strategies of motivating employees The study is expected to help employers to determine...
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