...Nama : Ike Meily N.D (11/312439/SA/15787) Givano Ramadhan Mata Kuliah : Etiket Pariwisata. * Impact of Diversity (Cultural differences in employees and guests) on the hospitality industry. Dampak dari keanekaragaman akan perbedaan kultural antara karyawan dan tamu di industri hospitality, membuka tenggang rasa antara para karyawan dan para tamu, bahwa walaupun dengan budaya yang beragam atau latar belakang yang berbeda – beda tidak mempengaruhi hospitality atau pun kenyamanan itu sendiri. Selain itu, Dengan menerima keanekaragaman tersebut, terbentuk lah suatu kelarasan antara tamu dan karyawan, tamu yang merasa dihormati dan karyawan yang senang melayani tamu, apapun budaya yang tamu itu pegang. Selain itu, dengan menerima keanekaragaman, dapat terbentuk nya suatu kerja sama yang kooperatif. Tamu akan memikirkan bahwa dengan keterbukaan kepada keanekaragaman yang ada dapat membawa peluang kerja sama yang lebih baik ke depan nya, dan mengembangkan kemitraan bisnis dengan minoritas, dimana agar minoritas ini dapat berkembang pesat sehingga tidak ada nya diskriminasi yang akan dialami, bahwa walaupun minoritas dapat bekerja keras dan meraih hasil yang besar layak nya orang – orang yang lain. Semakin banyak nya orang – orang yang menerima keanekaragaman cultural, baik dari sisi karyawan maupun tamu, akan membantu industri hospitality semakin berkembang dan semakin besar. Jika dilihat dari dampak yang negatif, adapun mereka yang menolak akan keanekaragaman dapat berdampak...
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...Table of Content I. Introduction 3 II. Cultural diversity 3 II.1. Advantages of cultural diversity 4 II.2. Disadvantages of cultural diversity 5 III. Organizational Culture 5 IV. Management strategies to overcome issues related to cultural diversity 7 V. Globalization 8 VI. Conclusion 9 VII. References 11 I. Introduction Immigration plays a big role in today’s business world. Especially the hospitality and tourism industry is highly affected, as this industry offers a large number of unskilled positions that can easily be provided to immigrants (Hearns, Devine & Baum, 2007). The intention of these workers who go abroad is mainly the chance to earn higher wages in the chosen foreign country (D’Netto & Sohal, 1999). According to these facts the workforce, especially in the hospitality industry, is becoming more and more diverse which can lead to either advantages or disadvantages (Kandola & Fullerton, 1998; Gröschl & Doherty, 1999; Kreitner, 2004 in Hearns, Devine & Baum, 2007). In order to overcome issues and conflicts related to cultural diversity, key authors such as Gundling & Zanchettin (2007), Primer (2000), D’Netto & Sohal (1999) , Graf (2003) and Lund (2003) have pointed out the possibility to implement diversity management strategies that help employees with the adaptation process. II. Cultural diversity Culture is a term that has many definitions in academia; Hofstede (2001) introduces culture as “the collective programming of the mind that distinguishes...
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...Issues relating diverse and cross cultural workforce R.RAAKESH(12608013) INTRODUCTION The diverse workforce has become a reality today. The impact of cultural diversity varies with the type of environment and firm’s overall strategy. As more and more number of firms move from domestic, multidomestic, multinational strategies to operating as a truly global firm, the significance and impact of cultural diversity increase markedly. Management of cultural differences has become more important for creating advantages and getting competitive edge. Companies must also consider stakeholders as employees. The viewpoints of stakeholders such as shareholders, suppliers, public agencies, and government regulators should be considered in shaping the culture of performance and approaching the diverse markets. In number of situations employees, customers and other stakeholders in the service environment interact to produce the ultimate service outcome. To solve the problem of unfair, inequitable treatment of diverse people, both as employees and customers, managers must recognize that such treatment is bound with bureaucratic structure, subjectivity and irrationality, inappropriate policies and practices, ineffective implementation of human. Companies should completely reshape the working culture that make possible the integration of a broad range of viewpoints that leads to a redefinition of how work gets done and how diverse markets are approached and capitalized upon. All employees...
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...Brittany Benton Paper #2 Cultural Diversity Individuals acquire their sense of identity, their self-esteem and their core values and worldviews from the community in which they grow up and live. These aspects of an individual’s character and knowledge are acquired through the expression of their community’s culture, including: language, religion, music, visual arts, artisanal and traditional practices, theatre, poetry and song. “Culture is thus integral to individual and community stability, their sense of worth and their capacity to make sense of the world” (Melé & Sánchez-Runde, 2013). In the knowledge economy culture has emerged as an important (if not primary) site of the local, national and global struggle for leadership with respect to the ideas, beliefs, worldviews and values that shape our world. Like culture, there is no one definition of development. Generally, though, development is a complex process that seeks to overcome the adverse social, economic and human conditions “left particularly by colonialism and discriminated in countries or communities affected by these” (Liam & O'Neal, 2003). Development aims to prep such countries or communities with the needed skills, technology, access to information, cash and other resources, “to enable them to be relatively self-sustaining now that they are self-governing entities” (Liam & O'Neal, 2003). Development impacts directly and indirectly on the way of life of a community. Education, technology, new...
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...------------------------------------------------- WORKPLACE DIVERSITY ------------------------------------------------- (CULTURAL DIVERSITY) SAZIA KHAN SANJA GM410: FOUNDATION OF PROFESSIONAL COMMUNICATION. INSTRUCTION: ROBERT WOODS Keller Graduate School of Management Introduction: The social composition of the world is changing. And the increasing of the globalization demands more interaction with people from diverse cultures religion and background ever before. As a result of that the demography of the world is changing. The word becomes a single market place. Anyone with a cell phone or access to the internet is a potential customer. In today’s global economy traditional barrier are disappear. So being increasing the opportunity as well as competition if the company wants to compete effectively and globally, Todays Companies need to realize that they longer have choice.it is now essential to be knowledgeable about and be able to communicate with people of different nationalities cultures and religions. Corporation realizes that they must embrace that diversity in the workplace brings. What is Work place Diversity Workplace diversity refers to the variety of differences between people in an organization. That means diversity encompasses race, gender, culture, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others...
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...Diversity Issues Diversity Issues Organizations who make a commitment to diversity can see a significant impact on business in many ways. Diversity “requires a significant commitment for change to occur” (Delong, 2007, p.9). It is extremely important that leaders understand the commitment and embrace it in order for a positive impact to occur. Employers with diverse cultures and leaders can build positive and successful relationships with customers, suppliers and vendors. They can better attract and retain top talent. All of these equal more financial gain for the company. Diversity Leadership I agree that being a diversity conscious leader is important to professional and organizational success. Not only is diversity consciousness important in business but it is equally important in all aspects of life. Diversity consciousness consists of three components “diversity awareness, understanding of diversity, and diversity skills” (Bucher, 2015, p.38). When dealing with people from different cultures, it is important to communicate effectively. In order to do so there are skills that should be adapted. An “integral part of developing diversity consciousness is developing diversity skills” (Bucher, 2015, p.37). Bucher states that the five skills essential to success at work are speaking, solving problems, taking initiative, ability to relate to others and teamwork. Being a diversity conscious leader means being well versed in the skills listed above. Teamwork...
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...IMPACT OF CULTURAL DIVERSITY ON SOCIETY Group Memebers Asad (13-811) Aqsa ( 13-720) Daniyal( 12-816) Maham (13-695) Usman( 12-822) CONTENTS Introduction * Society * Culture * Diversity: Monoculturalism, Multiculturalism Cultural diversity and harmony in society Cultural diversity and Conflicts in society Impact of cultural diversity on social institutions of society References Part 2 Cultural diversity and harmony in society. The word "diverse" refers to Variety and the Cultural Diversity is a variety of human societies or cultures present in a specific area. Understanding different cultures is very crucial for us as community builders. Regardless of what part of the world we reside in we have to work and build relationships with people of various cultural backgrounds. Cultural diversity is acknowledging, accepting, celebrating and valuing the numerous ways that people live and interact in the world .Basic culture of other societies cannot be ignored. Groundwork of this acceptance is that every culture and race has made a significant input to history When we read the word "Harmony" a question that most of us ask ourselves is . What actually is harmony? According to Professor David de Kretser "The word harmony brings to my mind a sense of happiness, as one might get by listening to a piece of music that blends notes to yield a pleasant, comfortable feeling without any harsh note that "jars" one's body." Harmony is...
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...Managing Diversity January 31, 2011 ABC Corporation Memo To: Executive Board of ABC Corporation From: Diversity Management Team Date: 9 March 2011 Subject: Cultural Inclusion Strategy_________________________________________________ In addition to our meeting last week on cultural differences when acquiring our subsidiary in China, we’d like to discuss how cultural inclusion in the workplace will benefit ABC Corporation. First of all, our corporation calls for us to have a workforce that is appreciative and helpful to individuals with the capability, perseverance and assurance for the overall progress of the corporation. We understand that there may be concerns about how we will implement each new plan. Despite this initial effort, we are secure that you will all soon enjoy the benefits of our new strategy. ABC Corporation’s goal is to provide a multicultural, supportive, and welcoming work environment. ABC focuses on hiring and retaining the best and most talented people to help the company strive for excellence. Achievement involves attaining and maintaining the most proficient individuals in the workforce and cultivating that skill and enthusiasm toward the mission and goals of ABC Corporation. Any effort to chart cultural policies related to cultural diversity has to take into account the existence of multiple definitions of cultural diversity. While management understands the effectiveness and importance to create diversity within...
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...BEHS 220 (2152) Personal Action Plan for Diversity Consciousness 8 March 2015 Introduction Diversity is an ongoing discussion in day-to-day life. Not many situations occur without diversity having a role. There are a multitude of topics that introduces or involves diversity, to include age, sex, race, gender, ethnicity and so on. Prior to participating in this Diversity Awareness class, I’ve always thought diversity was more geared around discrimination and racism. Through weekly readings and discussions, I have discovered that diversity is much broader than that. There are many countries that are mixed culturally with people from all over the world, but none like the United States. The United States has the largest mixed culture in the world. Growing up in South Carolina I was exposed to different cultures, however I never fully witnessed some of the cultural things I’ve witnessed since joining the Army. My time in the Army has taken me places I never would have imagined and have exposed me to many different cultures. Reasons for taking BEHS Diversity Awareness I am pursuing a baccalaureate degree in Criminal Justice and it is required for me to complete 6 semester hours of Behavioral and Social Science courses. I’ve always been fascinated with understanding and learning more about...
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...Explain the concept of special education. What is the impact of both cultural diversity and linguistic diversity on special education? Special education is a specialized program that provides support, additional services, placements and or environments that help to make sure that all students’ needs are met within the educational system. There are a lot of students who meet the special education criteria and these programs are designed to address their needs at no cost to the parents. The United States population is changing considerably diversity definition has gone through a transformation. The concept of diversity has grown to include more than just the usual accepted elements of ethnicity and race; cultural and socioeconomic factors play a major part in how a person works together in society. Even the once clearly defined check boxes of race are blurring. For the first time, the 2000 U.S. Census allowed individuals to indicate more than one race on the form, meaning that people of mixed heritages no longer have to decide which one classification best describes them (Trail, 2000). These changes indicate a shift in the American viewpoint on diversity. The American melting pot of the last century no longer exists; we are now moving to a society where individuality is free and valued a cultural mixture is being created from millions of unique pieces. Linguistic and cultural diversity in our classrooms and communities has the potential to educate and expand our understanding...
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...Journal of Diversity Management – December 2014 Volume 9, Number 2 The Effects Of Cultural Diversity In The Workplace Gillian Coote Martin, South Florida College of Arts Science & Technology, USA ABSTRACT Cultural diversity in the workplace has grown as a trend over the passage of time with the increase of globalization in the world. One positive effect is that employees belonging to different cultures usually have different ways of thinking and can thus analyze a matter at hand from a variety of perspectives. This is hard to achieve when employees belonging to the same culture are asked to analyze the same matter. Keywords: Effects; Workplace; Cultural Diversity INTRODUCTION W ith the increase of globalization in the world, cultural diversity in the workplace has grown as a trend. “Cultural diversity is when differences in race, ethnicity, language, nationality, religion, and sexual orientation are represented within a community” (Amadeo, 2013). Although the media and contemporary literature embark upon the benefits of cultural diversity in the workplace, citing enhancements to employees’ competence and creativity, this recognition does not reflect, in actual practice, as strongly as in theory (Al-Jenaibi, 2011, p. 49). Cultural diversity can affect the workplace in numerous ways. Negative effects can include miscommunication, creation of barriers, and dysfunctional adaptation behaviors. Positive effects can include building a sound knowledge base...
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...AU/ACSC/0607C/97-03 UNDERSTANDING THE IMPACT OF CULTURAL DIVERSITY ON ORGANIZATIONS A Research Paper Presented To The Research Department Air Command and Staff College In Partial Fulfillment of the Graduation Requirements of ACSC by Maj Molly K. Moon March 1997 Disclaimer The views expressed in this academic research paper are those of the author(s) and do not reflect the official policy or position of the US government or the Department of Defense. ii Contents Page DISCLAIMER ................................................................................................................ ii LIST OF ILLUSTRATIONS.......................................................................................... iv PREFACE....................................................................................................................... v ABSTRACT................................................................................................................... vi INTRODUCTION .......................................................................................................... 1 FROM GRUDGING ACKNOWLEDGMENT TO MANAGING DIVERSITY .............. 3 IMPACT OF DIVERSITY ON INDIVIDUALS AND ORGANIZATIONS.................... 9 Diversity Climate Factors.......................................................................................... 12 Identity Structures................................................................................................ 12 Prejudice...
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...Cultural diversity in organizations A study on the view and management on cultural diversity Authors: Supervisor: Dhakshayene Holmgren Anneli Jonsson Maj- Britt Johansson- Lindfors Student Umeå School of Business and Economics Spring semester 2013 Master thesis, two-year, 15 hp ABSTRACT Cultural diversity is a subject that has been getting growing attention not just internationally but also in Sweden in the 21st century. The globalization of economies and the migration has dramatically increased opportunities while also affecting organizations in a manner that it requires it to be more open and accommodative towards a heterogeneous working environment. Unfortunately many companies do not see the advantages that cultural diversity could bring and how a well managed cultural diversity could essentially achieve competitive edge in the market. Therefore there is little is to be found regarding how organizations today view and manage a culturally diverse workforce, especially in a Swedish working environment. The lack of this type of research in a Swedish context creates a possible research gap and leads to this study in investigating the organizations in Västerbotten and their view and management of cultural diversity. Thus the research question: How do Swedish organizations view and manage cultural diversity? In order to gain insights in to this question, previous research has been investigated and some main theories have been selected. Through this it has been found...
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...Managing Diversity in the Workplace The modern business environment is marked by the many people-oriented variables brought to organizations. These variables include gender, race, age, and religion, and socioeconomic background, regional and national origin. All these factors form the current workforce in the market place. Diversity is widely recognized as one of the world’s greatest strengths. Diversity continues to affect the society and the organizational workforce in the process of shaping the 21st century workforce (Konrad, 2006). Organizations appreciate individual sensitivity and differences to allow them to succeed at the organizational mission. Sensitivity and training on diversity focuses on changing the standards and expectations of people. This paper gives details on understanding diversity. Although the scope is limited, it highlights how the understanding of diversity is a challenge in managing the current workforce. It remains a fact that the contemporary workforce does not have the same desires as the previous workforce. Work diversity is a challenging experience. Managing and valuing diversity touches on peoples’ values, emotions and beliefs. It demands that people must change their behavior. It demands that organizations must question and change their systems, policies and practices some of which have not been questioned for centuries. Besides, they have contributed to the organization’s values, traditions, and ultimate success (Albrecht, 2011)...
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...orientation and spiritually. Sometimes interferes with the quality of life that influence the way we caring ourselves when interacting with people from different Cultural and background. Communication gap may influence others how they communicate with people from different cultural. During work this may lead a major problem developing and associating with co -workers and production ability to reach it goals (Diversity Journal, 2015). The elements of concern influence the work environment are how individual conduct themselves at work around people of different background. Always can lead to change of behavior toward others and a different style of communicating with others. Problems when involves a diversity of people may become a challenges for all and conflicts among those that are involve. Together in a diversity of Cultural may become a challenge because of the different beliefs and Values that are taught to each individual as they become adults. They take those beliefs with them may be unconscious not fully aware of how they are approaching situations by using their beliefs and Values from cultural. When confronted with someone different beliefs are when we rely the difference among us (Diversity Journal,2015). As an Africa America living in a city of diversity we have a tendency to judge others behavior on our own Cultural and belief. So if someone would create a problem during working hours we always react in a way that is negative. First reacting in a way without analyzing...
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