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Implementing Empowerment in an It Organization

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Implementing Empowerment in an IT Organization

By Student X

GM591: Leadership and Organizational Behavior
Dr. Ron Stone
Keller Graduate School of Management

Introduction 3

Problem Statement 5

Literature Review 5

Causes 14

Solutions 16

Reflection 19

Appendix 21

Introduction

The organization I chose to study is Software Engineering (SE) in the Internal Information Services (IIS) unit of Defense Contractor X’s Information Technology (NGIT) Sector. The mission of the organization is to conceive, develop and maintain software engineering solutions for the IT Sector of Defense Contractor X. SE is comprised of a Director, Tens Level Managers, Unit Level Manager, Team Leads and Software Engineers. The Director and Tens Level Managers have three to eight people reporting to them. The Unit Level Managers have from fifteen to twenty people reporting to them. In order to manage such large numbers of people, the Unit Level Managers are encouraged to empower their employees to take ownership of their jobs. The Team Lead role is used as a substitute for a Unit Level Manager, with increased responsibilities, but there is no increase in pay or grade when someone assumes the job. Often managers use the Team Lead role to groom future managers of NGIT. Many of the Team Leads are motivated, self-directed individuals who have a certain amount of autonomy in their current roles, which pre-disposes them for managerial work in the organization.

OCI Review

Based on my analysis of SE using the Organizational Culture Inventory (OCI) analysis tool, I determined that the organization’s primary style is Conventional. Conventional cultures focus on following procedures regardless of their applicability. SE is mandated to follow two rigorous procedures: Defense Contractor X’s Integrated Engineering Process Guide (IEPG) and Capability

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