...MARKET SCOPE Asset performance management Addressing the root cause A properly and adequately designed asset performance management framework can bring a cohesive approach to manage assets, monitor equipment health, and ensure the compliance of critical operational & business processes. Such a framework has to leverage the established asset management capabilities provided by the best-in-class systems. Courtesy: PCM Ltd n the 1980s, the world was awakened by two major disasters that signified the vitality of engineering assets and the importance to manage their performance. The first event was a lethal methyl isocyanate (MIC) leak in Bhopal on December 2, 1984, and the second the catastrophic Chernobyl nuclear disaster on April 26, 1986. Over 20,000 were killed, and half a million victims maimed, disabled or otherwise affected in the Bhopal gas tragedy. Criminal cases were filed against the then corporate Chairman. In the Chernobyl reactor, the accident happened because of a combination of basic engineering deficiencies in the reactor and faulty actions of the operators (as per UN Chernobyl Forum report, the safety systems had been switched off, and the reactor was being operated under improper, unstable conditions, a situation which allowed an uncontrollable power surge to occur). More than 20 years have passed since the tragedy occurred, and it is difficult to tell precisely the number of deaths – past and future – attributable to the Chernobyl accident. Since the...
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...Aircraft Maintenance Safety Compliance I found an article published in Aero Safety world raised serious concerns about safety compliance among aircraft maintenance technicians and their managers. The report is about compliance procedures to ensure aircraft safety. This report is based on a Baines Simmons employee safety culture survey that canvassed 2,000 maintenance professionals in union and non-union aircraft maintenance shops in North and South America over a period of three years (2007-2010). Within this survey the findings were quite alarming, such as, more than eighty percent of the maintenance personnel surveyed said that it is necessary and actually acceptable to sacrifice safety and compliance to complete their jobs on time. Also, sixteen percent of the managers agreed with the statement, “Due to limited time or resources, there have been times when I signed off for work that was not completed.” Lastly, the article stated that fifty three percent of Aircraft Maintenance Technicians disagreed with the statement, “Before I start a job I am always given the necessary information.” These and similar results within the report indicate that it’s not uncommon for technicians and their managers to ignore procedures, and perform maintenance without the proper information as well as signing off on work that was not completed. It is stressed that there is great importance in cultivating/instilling Safety Management System (SMS) into the maintenance process. With...
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...OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author Evans...
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...Project 1 Manage Risk Part 1 – Plan for enterprise risk management Risk management policies, procedures and processes The risk management organisation I will describe is an engineering department of an airline, for the scenario the maintenance division is appropriate for this project. Policies, procedures and processes are widely use in the aeronautical sector, for the maintenance department there is an extensive list of compulsory requirements in order to maintain the safety with aircraft operations; the following list described some of the main policies, procedures and processes when an aircraft is checking before taking off: * Pre flights check list policies, procedures and processes as it should be done for a CESSNA aircraft: The "once over" As you approach the aircraft, give it a "once over." From a distance you can see the whole airplane, and this vantage point can reveal such problems as flat tires and bent or damaged wings, gear struts, fuselage, or empennage. Do not assume that the airplane is okay because you just flew it 10 minutes ago. ARROW check When you reach the cockpit, check first for the necessary documents—the FAA says an airplane cannot legally fly without them. Make sure the airplane has an ARROW, the acronym that helps you remember the required documents: airworthiness certificate, registration, radio station license, operating limitation documents, and weight and balance information. You will most likely find them all in a clear plastic pouch...
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...information system is vital to the success of any organization. Acquiring knowledge of information system and software application can give an overview of the company’s performance in the present time and analyzed how to plan for the future. Initially companies and organizations use to report information manually and periodically, this procedure would delays management performance. Today software application are planning systems of collecting, storing and retrieving information this will ensure to improve processing and sharing information within the organization and other business. I work in a property management company; we use different software’s Yardi System for rental management, maintenance management and marking the property, ADP for payroll software and AAGLA resources management use for legal advice, application for tenant screening. Yardi system is excellent property management solution designed and developed for the real estate industry. The software has helped this company to keep track of revenues and expenses by these powerful solutions the company has efficiency and accuracy. This informational system help in the accounting department by maintain records and control of the company’s financials. Yardi system also manages our tenant rent roll activity to have an accounting for monthly rental payments and rental increases another import feature is maintenance service it helps to track the maintenance schedules and...
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...carefully arrange and direct their basic organization needs to obtain the maximum returns on their information systems investments. Management has issues with networks and structure of computer systems as they get more and more complicated. There are configuration issues so order and control like IT configuration administration are becoming ever more serious in order to keep hardware and software operating at the highest point. Management issues with IT configuration management is there must be continual methods in place that generate and preserve a current record of all the components of the basic organization. Skilled IT management thinks that IT configuration management by itself is not sufficient to avoid system breakdowns as well as additional technology issues. In order to be most victorious, IT configuration management must be part of a comprehensive in content IT service management plan that also contains modifications, events/occurrences, predicaments, and discharge administration. The ISO (International Standards Organization) does not have an official level or quality for configuration management although class administration necessitates tracking certification and alterations to parts. The following are standards which can help management: Wilhite (2014), “ISO standard 10007 supplies a group of suggestions for change management and a quality management system to keep jurisdiction over change requests. ISO 10007...
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...documentation; (2) from testing, test scenarios and test data and the results of program and system testing; and (3) from installation, user guides, user training plans, and installation plans. 2. Explain the testing process for code. The testing process involves testing code for errors and functionality. The testing process, guided by a detailed testing plan, can begin as soon as modules are coded and proceeds in parallel with the rest of the coding process. Modules are tested individually and then as parts of larger programs and parts of larger systems. 3. What are the four approaches to installation? Which is the most expensive? Which is the most risky? How does an organization decide which approach to use? The four approaches to installation are direct, parallel, single location, and phased. With the direct approach, the old system is turned off, and the new one is turned on. In the parallel approach, both systems are run until management decides the old system can be turned off. In single location, the system is tried out in a pilot project at one location and then implemented elsewhere if the pilot is successful. With the phased approach, the new system is brought online gradually, usually function by function. Parallel is usually the most expensive due to the redundant costs, and direct is usually the most risky due to the potential hazards if the new system fails. An organization decides which approach to use depending on the scope and...
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...OPERATIONS MANAGEMENT OPERATIONS MANAGEMENT 3 (BPJ 33A3) Subject notes COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMS “CMMS” Table of Contents Enterprise resource planning 5 ERP is short for enterprise resource planning 6 ERP Software Modules 6 Origin of "ERP” 7 Functional areas covered in “ERP” 7 Integrations 8 What is the basic structure of a good ERP solution? 9 Need for Enterprise Resource Planning - Why ERP? 11 ERP Overview 12 Why ERP 14 Selection Criteria of ERP 14 Implementation of ERP 15 CMMS 16 Work orders and CMMS 16 Inventory control and CMMS 17 Functions of CMMS 19 CMMS process flow 19 The maintenance processes 20 Stores Requisitioning, Stock Control and Purchasing 24 WARRANTY MANAGEMENT 25 What is Warranty? 25 STORES 27 What is a corporate store? 27 Stock classification 28 ABC 28 Disadvantage of ABC classification 29 XYZ 29 Criticality analysis 30 Consignment stock 32 STORES MODULES 32 REPORTING 34 Maintenance Reporting Requirements 35 OPEN APPLICATION INTERFACE 35 OPEN APPLICATION INTERFACE DIAGRAM 36 CUSTOMER MIGRATION 38 Computerized maintenance management or CMMS 39 Old methods provide limited benefits 46 Safety FACTORS Plans 49 ISO FACTOR 50 The Productivity Factor 51 The Cost Factor 52 7 Cost factors to CMMS Configurability 53 Areas of saving 54 Maintenance Efficiency 54 Increased Vision 54 Equipment uptime/ Efficiency 55 Improved safety and risk management 56 Waste...
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...Organizational performance management system: exploring the manufacturing sectors Chandan Kumar Sahoo and Sambedna Jena Chandan Kumar Sahoo is an Associate Professor and Sambedna Jena is a Research Scholar, both in the School of Management, National Institute of Technology, Rourkela, India. Abstract Purpose – The purpose of this paper is to illustrate the various performance management systems utilized by the manufacturing units. Design/methodology/approach – The paper reviews the performance management literature to extract the factors that would help to explain the effect of performance management system on manufacturing units. Findings – This research revealed important issues and practices of performance management in manufacturing sectors. Originality/value – The paper improves understanding of the different approaches utilized to manage and measure performance management system in the manufacturing sector. Keywords Performance management, Performance measures, Manufacturing sectors, Organizational performance, Performance criteria Paper type Conceptual paper Introduction The success and sustainability of an organisation depends on performance of the organisation and how their objectives are carried out to its effect. Organisations are trying to manage performance of each employee, team and process to ensure that the goals are met in an efficient and effective manner consistently. Effective utilisation of performance management system is critical to enhance organisational...
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...MAHATMA GANDHI UNIVERSITY KOTTAYAM REGULATION 1. COURSE OBJECTIVES The MG University MBA program is designed with the following objectives: 1. To develop young men and women in to professional managers to manage all sectors of the organized economic activity. 2. To equip the youngsters with conceptual and interpersonal skills and social purpose for managerial decision-making and its execution in real situations. 3. To develop and encourage the entrepreneurial capabilities of young generation to make them effective change agents. 4. To meet the demand for trained and professional people in the country at the top level management of business and industrial organizations in the light of the new economic and industrial policy of the country. 2. COURSE DURATION The MBA (Full Time) programme of Mahatma Gandhi University shall be spread in two years duration with 4 Semesters. Each semester shall comprise of a minimum of 16 instructional weeks of 5 days each of 5 hours a day (total contact hours 400). Continuous Internal Evaluation during the course period and University examination at the end of each semester shall be conducted. There shall be a semester break of 15 days each in addition to the usual Onam, Christmas and summer holidays. 3. ELIGIBILTY FOR ADMISSION 1. A pass in any Bachelor’s Degree Examination of Mahatma Gandhi University or an equivalent degree of any other universities duly recognized by M.G.University with not less than 50% marks in the aggregate for all parts of...
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...culture, its dimensions, role and importance for organisations. Explain some of the communication practices that are likely to assist in the creation and maintenance of a positive and ethical organisational culture and climate. Organisational culture is ‘what the employees perceive and how this perception creates a pattern of beliefs, values, and expectations’. Shein (2004). Organisational culture consists of levels and dimensions that play an important role within the organisation, along with communication practices including communication audits, and ongoing training that assist in the creation and maintenance of positive and ethical organisational culture and climate that will be explored throughout this paper. According to Edger Schein (2004), ‘culture involves assumptions, adaptations, perceptions, and learning’ and ‘contends that an organisation’s culture… has three layers’ of which include artefacts and creations that are visible but not often interpreted, values or things that are important to people, and basic assumption people make that guide their behaviour. This is called Schein’s Three-Layer Organisational Model. Schein’s Three-Layer Organisational Model broken down show layer one includes visible artefacts such as wall dividers between employees or annual reports. Layer two includes conscious values or desires, and layer three include assumptions of how people think and subconscious thoughts. In order to understand the importance of culture Hofstede (1988) ‘identified...
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...1. Suppose you have conceived the idea of Otisline. What would be your arguments to convince the management for investing in this project? Our proposition would be elaborated on the following points: 1. Existing Market Scenario: The study of North America sales and services shows the industry of elevators is very competitive and stable with steady demand and high profitability that attracts new entrants. Use of similar technology in all the elevators led to increase in many small companies devoted purely for service. The competitive edge exists in acquiring the long-term service contracts, as elevator sales market was very competitive with marginal profits. Thus the focus was mainly on targeting the service industry. 2. Differentiating Our Product: Our product could be differentiated on the basis on responsiveness, quality and price. a. To target the responsiveness (24 hours a day): With the concept of the OTISLINE, the company can accept the customer requests not only in the working hours but also during non-prime-time hours. This would decrease the response time to the consumer calls thus increasing the visibility of our service business. b. To target quality: The quality of the company’s service was a measurement of its responsiveness to callbacks. Thus, reducing the response time increases customer satisfaction and brand loyalty. The employees would also be effectively trained which would buttress the quality...
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...1.0 Introduction Management of Fire Safety Procedures is an integral part of Safety management on ship. Fire Safety management procedure is the action on Fire Safety plan which are the collection of procedures and recorded information about the safety of various fire installations and the relevant procedures of fire safety. Fire safety management plan ensures acceptable standards relating to fire safety and the adherence and the standard maintenance. The safety plans provide, manage and maintain a safe and healthy working environment for all those onboard and it also promote awareness and protection against hazards at workplace. The International Maritime Organisation (2009), ship safety is a subject that is currently receiving high attention by most countries; this was due to a number of serious vessel casualties that have occurred in recent years. (Howarth 1999), Fire Safety Management is “the application of policy, standards, tools, information and practices to the task of analysing, evaluating and controlling fire safety”. The introduction of a fire safety management model is useful for the analysis and measurement of the existing fire risks and possible recommendations for management to adopt 2.0 Fire Hazards onboard the Ship The causes of fire in a ship can be predictable; on few occasions it could be accidents that may not be preventable. Various work items and appliances can trigger fire on board. John G. Antherson (2000) states that the causes of fire on a ship...
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...Syllabus-MBA (Hospital Administration) PAPER – I: BASIC CONCEPT OF HEALTH -Code MHA 101 Concept of Health and Disease • Concept of health & disease and well being. • Natural history of disease and role of hospitals to offer various levels of care • Prevention aspect of diseases • Dynamics of disease transmission • Changing pattern of diseases • Concept of health indicators Preliminary Human anatomy and Physiology • Basic concepts of human anatomy • Basic concepts of human physiology Suggested Reading: Human Anatomy- Prof. Samar Mitra Human Anatomy- Prof. A. K. Dutta Text Book of Human Physiology- Dr. C. C. Chatterjee Common Pathological Conditions • Basic concepts of pathogenesis of common diseases • Basic concepts of interpretation of investigations reports Suggested Reading: Robbin’s Textbook of Pathology – Robbin, Cotran, Kumar Textbook of Microbiology – Ananantanarayan & Paniker Basic concepts of Pharmacology: Commonly used Medicine in a hospital, Narcotic drugs, use and abuse of drugs. Dispensing of medicine, Drugs store, drug stock / purchase of medicine, oxygen, I/V Fluid, Chemicals etc. Suggested Reading: Textbook of Pharmacology: Dr. K. D. Tripathi PAPER – 2: Hospital Based Healthcare & Its changing scenario-Code MHA 102 Overview of Hospital • Concept of Modern Hospital & Privatization in Health Sector • Public Sector Hospitals and Level of care / offered facilities ...
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...Deere INF 336 Project Procurement Management May 14, 2012 MRO sourcing goes global It is critical for any organization or business to seriously analyze and implement maintenance, repair and operations (MRO) goods and services that will help the company achieve it organizational goals. Johnson, Leenders, & Flynn (2010) explain "Identifying and streamlining key business processes to reduce costs, grow revenues, and manage assets represents an opportunity in most organizations" (p. 77). This is important when applying the concept to maintenance, repair and operations (MRO) goods and services for any company or organization . Scott Singer (as cited in Avery, 2009) tells us "You want a superior unit price, a fair and reasonable mark up and a fulfillment model that provides the service you need" (line 3). With the advent of the globalization of world markets, companies have been forced to transform their strategic plan to accommodate these new emerging markets and competitors around the globe. This has forced companies to direct their efforts to create a strategic plan for taking care of their maintenance, repair and operations (MRO) goods and services associated to the sourcing strategy. In efforts to alleviate much of the challenges to maintenance, repair and operations (MRO) goods and services of The Department of Defense (DoD), the Defense Logistic Agency (DLA) was created to serve as a government entity the handle maintenance, repair and operations (MRO) goods...
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