...UNIVERSITI TUNKU ABDUL RAHMAN ACEDEMIC YEAR 2013/ 2014 OCTOBER TRIMESTER UBFF3376 INDUSTRIAL TRAINING INTERNSHIP REPORT BACHELOR OF BUSINESS ADMINISTRATION (HONS) ENTREPRENEURSHIP NAME | STUDENT ID | TAN DAY SHIN | 10ABB02263 | COMPANY NAME: SWM WEALTH MANAGEMENT ADVISERS SDN. BHD. SUPERVISOR NAME: MS TAN FEE LING VISITING LECTURER NAME: TAN CHAI THING Table of Content No | Title | Page | 1 | Introduction | 1-8 | 2 | Scope of Training | 9- 11 | 3 | Knowledge & Skill Applied & Gained | 12- 16 | 4 | Personal Shortcomings, Strengths and Improvements | 17- 20 | 5 | Conclusion | 21 | 6 | Appendix- Photos- Weekly Reports- Monthly Reports | | CHAPTER 1: INTRODUCTION I. Introduction to Industrial Training UBFF3376 Industrial Training is a subject compulsory for all final year students. The objective of this subject is to expose students to the real working environment, preparing them for their future career, and to put the theory into the test/ practical use. Students will gain a better understanding towards the real working life so that they would know the dos and don’ts to avoid any culture shock. It also helps us to improve our communication skills, getting out of our comfort zone, from a University environment to the real working world as we need to socialize and work with people from different backgrounds, be it our colleagues, bosses even clients. Most importantly, it helps to instill the attitude needed, as company these...
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...Importance of Teams Anne-Monette L. Aquino HCS/325 May 06, 2013 Professor Joan Ralph Webber Sunbeam Healthcare A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork Prepared for Mary Ivyland Senior Vice President, Business Development Sunbeam Healthcare Prepared by Anne Aquino Manager, Call Center Operations Sunbeam Healthcare May 06, 2013 Sunbeam Healthcare A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork Executive Summary Background Sunbeam Healthcare is a not-for-profit health care delivery system with a mission to improve the health of those they serve with a commitment to quality in all that they do. Sunbeam Healthcare’s goal is to provide quality care and programs that set community standards, surpass patients’ expectations and are provided in a caring, convenient, economical, and accessible manner. Objective Sunbeam Healthcare is aiming to improve efficiency and customer satisfaction in the Call Center department through teamwork and a widespread collaboration of everyone involved. The organization has to think about teamwork when it comes to customer service. The customer does not categorize individuals in the organization based on their business unit, department or position. They see them as one entity. Due to the budget constraints, the hiring of additional staff is not possible. Sunbeam Healthcare must find other ways to enhance and develop department productivity...
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...Information Course Title: Hospitality and Tourism Technology Grade: 10 Course Type: Open Ministry Course Code: TFJ2O Credit Value: 1 credit Department: Technological Education Description/Rationale This course emphasizes the scope of the hospitality and tourism industry. Students study food origins, food handling techniques, food preparation, health and safety standards, and the use of specialized tools and equipment. They also investigate travel and tourism activities in Ontario, develop effective communication and management skills, and identify career opportunities in the hospitality and tourism industry. Unit Titles (Time + Sequence) Unit 1 | Safety and Sanitation | 10 hours | Unit 2 | The Scope of the Hospitality and Tourism Industry | 10 hours | Unit 3 | Food Preparation and Handling | 30 hours | Unit 4 | Food Origins and Tourism | 30 hours | Unit 5 | Communication and Management Skills | 30 hours | Unit Descriptions Unit 1: Safety and Sanitation Description This unit introduces students to basic principles of personal, workplace, and food safety in hospitality and food service. Students examine their role in safety and sanitation in the hospitality and food service industry, beginning with their responsibilities as members of the school community. Through the study and application of safety and sanitation principles, students demonstrate respect for the welfare and dignity of others. They examine the impact of their attitudes and choices...
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...Bastian Steppin LDR:460 Professor: Dr. Kecia Edwards April 2014 IMPORTANCE OF EFFECTIVE TEAMWORK IN THE AUTOMOBILE INDUSTRY This paper focuses on effective teamwork and how important it is for the automobile industry. This Industry is very fast moving and one false decision can cost millions of dollars for the company and can cost thousands of peoples jobs in case that the company goes bankrupt. The carmakers are on search for every cent that they can safe during the research, development, and also during the production process of a new vehicle. Of course, there are different ways to cut the cost in this industry. One way would be to use cheap and low-quality metals, another way would be to use cheap and less skilled employees. However the problem with these two approaches would be that they would harm the quality of the final product. The customer usually wants a high quality car for a low price and also low using cost. Therefore, the idea of using cheap and low quality metals, and also assembling the car by using unskilled and cheap labor, would finally result in the loss of customers and therefore the loss of business. The right way to do it is to find the right balance between price and quality. This right balance is very important for the companies and effective teamwork helps them to accomplish this goal. If a company does not use its resources in the most effective way and also does not use effective teamwork, then it will eventually suffer from its decisions. For example...
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...Importance of teamwork 1. Introduction As organisations continue to strive towards competitive advantage and increasingly high performance standards, collaboration and team-oriented project management are increasingly providing the flexibility and innovative potential necessary to excel. Yet in spite of the dynamic characteristics of teams in practice, many organisations fail to recognise the core determinants of a team-oriented framework, instead grouping employees into non-linked, non-dependent, individually-driven models. This group-based approach is distinct from team-specific initiatives and fails to meet the rigorous determinants of dynamism and effectiveness necessary in the modern marketplace. The following sections will draw distinctions between teamwork and group work, highlighting the opportunities associated with team-driven performance. Further, several theoretical models of teamwork will be introduced, demonstrating underlying benefits of optimised team management and goal setting. Through this discussion, a framework of organisational implications will be introduced, focusing on team-generated performance and the importance of effective team outcomes in meeting organisational goals. 2. The Teamwork Paradigm In spite of their seeming interoperability, Fritz (2014:1) emphasises that the terms ‘team’ and ‘group’ hold practical distinctions when represented in the context of enterprise management. A group, in theory, represents three or more individuals who...
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...by doing some research. I learned that Goldman Sachs Group is a leader of the global financial services industry, and, according to the firm’s webpage, provide “investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals” (1). The main competitors in Goldman Sachs Group’s industry are JPMorgan, Morgan Stanley, Citi Group Global Markets, and many more (3). Goldman Sachs Group became such a successful firm not by luck, but by having a strong competitive advantage over the rest of the field. They are known for their strong recruiting for young talented men and women in the financial industry, yet what makes Goldman Sachs Group the most competitive are the generous benefits gained by being an employee of the firm. Goldman is known for offering a high compensation and many great benefits such as health care, insurance, and extended vacation time (1), which makes them more attractive than other firms. The values of Goldman Sachs Group may not be completely clear due to their bad press after the housing market crashed. From an outside perspective, some would just call these employees greedy and heartless, but those are only labels. According to their webpage, Goldman Sachs stresses the importance of business professionalism, teamwork, integrity, and honesty, all while putting the clients needs over their own and making every stride to maximize...
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...communicate, are a pervasive problem in today’s health care organizations. According to the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations, JCHAO), if medical errors appeared on the National Center for Health Statistic’s list of the top 10 causes of death in the United States, they would rank number 5—ahead of accidents, diabetes, and Alzheimer’s disease, as well as AIDS, breast cancer, and gunshot wounds.1 The 1999 Institute of Medicine (IOM) report, To Err Is Human: Building a Safer Health System, revealed that between 44,000 and 98,000 people die every year in U.S. hospitals because of medical errors.2 Even more disturbing, communication failures are the leading root cause of the sentinel events reported to the Joint Commission from 1995 to 2004. More...
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...which can be learned through quality education. Job qualification for Hotel industry is essential in finding a competitive work in the Philippines or even in other countries. Due to the rampant growth in hospitality industry, there has been a major concern for the Hotel and Restaurant Management students to be highly competitive or highly qualified in terms of hotel and restaurant preferences and standards. The job market in the hospitality industry is very competitive, employers will always want new graduates who are ready to “jump in” and start working immediately. Equipped with knowledge on the new trends for today’s hospitality industry, in order to be competitive in this market, newly graduates must possess the maximum skills required to perform efficiently and effectively in the hospitality industry. Industry professionals often claim that what educators teach in the classroom is out dated (Kang, Wu, & Gould, 2005). Technology, the workforce, hospitality and tourism products, and customers are constantly changing. As a result, relevant competencies also evolve. Therefore, university faculty and industry professionals must work together to ensure that graduating students can possess the necessary skills to enter the workforce successfully. These present challenges give empetus to the researchers to study, seek and gather information for the preferred job qualifications of today’s hotel industry, gearing towards knowledge on hiring...
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...BUS 520 Week 7 Assignment 3 Teamwork and Motivation Introduction Out of the many factors that form the driving force behind a successful organization, human resource is one of the most critical ones. A successful organization needs to have the right set of people doing the right kind of jobs. With every profile of work comes an expectation of appropriate compensation. It is more often than not decided based on industry standards. As the company under consideration faces the problems of increased cost and delayed delivery due to increased defects in the product WooWoo, there seems to be a drop in the motivation level and reduced team work between the employees. Organization motivation plan Following are some of the measures that can be taken in designing the motivation plan for the organization – Invest in compensation packages – Since the organization has only 50 employees and considering that the sales of its widget are high, a slight investment in the compensation packages of the employees can be considered to increase motivation, satisfaction and productivity. Increasing the scope of the variable component in the compensation package can serve a good purpose wherein the individual employee and the entire team can be incentivized to increase production and improve product quality Flexible working environment – Employee satisfaction levels can improve by creating a suitable and flexible environment at work. Incentives such as flexible working hours and telecommuting...
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...What Does Diversity Mean to You, and What Does a Diverse Insurance Industry Look Like? By Amanda M. White, CPCU, API As I was preparing to start thinking about the topic of diversity, I did what most of us do these days. I did an internet search on the term. The search results were overwhelming and easily set a picture of what diversity is, without even having to click on a single link. But, while the search results may provide a definition of diversity, those results do not reflect the importance of diversity in the insurance industry and the role of insurance professionals in its development. Diversity is so much more than just the surface qualities of race or gender. It encompasses all qualities that make us unique, as an individual or as part of a group. And it’s acceptance, respect, and understanding of those unique qualities. As today’s economy and business world continues to expand globally, diversity moves to the forefront. There will be more cultures, personalities, and talents at play. In order to be successful, a company must understand how all of those qualities affect motivation, communication, and performance. When it does, it will benefit from better communication and teamwork, enhanced morale, and a higher level of creativity. Now that I’ve given the formal explanation, let me try to answer the first half of the question posed. What does diversity mean to me? In simple terms, I believe that diversity is learning from others that aren’t the same as me. I grew up...
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...Effective Teamwork A Best Practice Guide for the Construction Industry Innovation s Best Practice s Productivity Constructing Excellence is driving forward productivity improvements in the UK construction industry through a set of integrated programmes focused on delivering process, product and cultural changes. The key objectives of Constructing Excellence are to improve performance through increased productivity and competitiveness; to improve the industry’s image by changing its culture, developing its people and engaging better with communities and customers; and to engage and take action with individuals, businesses, organisations and industry associations. This guide demonstrates how teamwork can be an important tool in achieving Constructing Excellence objectives. Drawing from the management literature on teamwork, together with original research, the guide examines various aspects of setting up and managing teams, with practical examples from the construction industry and a useful team self-assessment tool. Effective Teamwork was prepared for Constructing Excellence by Eclipse Research Consultants. For details of how to contact the authors see the inside back cover of this guide. Illustrations were by Gerry Armstrong (gerry.armstrong@virgin.net). For more information about Constructing Excellence, please see: www.constructingexcellence.org.uk Or call our helpdesk on 0845 605 5556. 2 Effective Teamwork Contents Introduction ...
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...BTEC HND IN BUSINESS (FINANCE) ASSIGNMENT COVER SHEET | NAME OF STUDENT | | REGISTRATION NO. | | UNIT TITLE | Organisations and Behaviour | ASSIGNMENT TITLE | Starbucks | ASSIGNMENT NO | 2 of 2 (individual report) | NAME OF ASSESSOR | Mr. John Andre | SUBMISSION DEADLINE | To Be Announced | ------------------------------------------------- ------------------------------------------------- I, __________________________ hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the sources from which information is obtained by me for this assignment. ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ________________________________ _________________________ ------------------------------------------------- ------------------------------------------------- Signature Date ------------------------------------------------- ----------------------------------------------------------------------------------------------------------------FOR OFFICIAL USE (Course Administrator) Assignment Received By: ...
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...Effective Teamwork A Best Practice Guide for the Construction Industry Innovation s Best Practice s Productivity Constructing Excellence is driving forward productivity improvements in the UK construction industry through a set of integrated programmes focused on delivering process, product and cultural changes. The key objectives of Constructing Excellence are to improve performance through increased productivity and competitiveness; to improve the industry’s image by changing its culture, developing its people and engaging better with communities and customers; and to engage and take action with individuals, businesses, organisations and industry associations. This guide demonstrates how teamwork can be an important tool in achieving Constructing Excellence objectives. Drawing from the management literature on teamwork, together with original research, the guide examines various aspects of setting up and managing teams, with practical examples from the construction industry and a useful team self-assessment tool. Effective Teamwork was prepared for Constructing Excellence by Eclipse Research Consultants. For details of how to contact the authors see the inside back cover of this guide. Illustrations were by Gerry Armstrong (gerry.armstrong@virgin.net). For more information about Constructing Excellence, please see: www.constructingexcellence.org.uk Or call our helpdesk on 0845 605 5556. 2 Effective Teamwork Contents Introduction ...
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...Title: TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY , By: Saunders, Ian W., Graham, Mary Ann, Total Quality Management, 09544127, 1992, Vol. 3, Issue 3 Database: Academic Search Premier | | |TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY | | | |Abstract Total quality management (TQM) has achieved notable success as a philosophy of management in manufacturing industry. This| |paper examines the differences between the manufacturing situation and that of service industry in general and the hospitality | |industry in particular to identify the similarities and differences and highlight the likely difficulties in implementing TQM in | |the hospitality industry. We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some | |approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is | |described. | |1. Introduction | |Visualize the lobby of a hotel that is renowned for its quality service. The General Manager is discretely...
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...Title: TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY , By: Saunders, Ian W., Graham, Mary Ann, Total Quality Management, 09544127, 1992, Vol. 3, Issue 3 Database: Academic Search Premier | | |TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY | | | |Abstract Total quality management (TQM) has achieved notable success as a philosophy of management in manufacturing industry. This| |paper examines the differences between the manufacturing situation and that of service industry in general and the hospitality | |industry in particular to identify the similarities and differences and highlight the likely difficulties in implementing TQM in | |the hospitality industry. We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some | |approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is | |described. | |1. Introduction | |Visualize the lobby of a hotel that is renowned for its quality service. The General...
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