Understanding the Topic Nowadays, hotels are implementing more technology to accommodate guest’s needs. However, when looking up in the dictionary by their definition itself, we see that technology is defined as “the branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society, and the environment, drawing upon such subjects as industrial arts, engineering, applied science, and pure science.” (Dictionary.com, 2018). At the same time, it is also explains this world has a Greek original. It comes from the word “techno” that meant art or skill and “logy” that indicates the science or study of (Dictionary.com, 2018). On the other hand, as Fang, Guo, Liu and Shi (2010, p. 1) explain everyone …show more content…
Hence, is important to separate the two main targets in hotels, which are Business and Leisure. Business Travelers are guests or “individuals who are traveling for business purposes” (Angelo R., & Vladimir, A. (1994, p. 117). Due to the fact that business guests are supposed to be working, they might demand specific technologies including meeting rooms such as computer accessibility with high internet quality. Powers, T (1992, p. 51) mentions “To meet the needs of business travelers, business centers in hotels offer such services as photocopying and fax machines, desktop publishing software, computer work station, laser printers”. In the case of a computer station, it is a must as business travelers will always have their laptops or electronic devices to work. For this reason, is also expected to have internet access wired and wireless in their rooms. Nevertheless, this technology will not be needed only in public spaces at the hotels such as business centers, but also in their rooms for guest convenience. For instance, due to the current use of virtual meetings with people all over the world time difference might not be an obstacle. For example, if a guest needs to have a video conference from their room really late at night, will require having a very good connection inside the room. Business guests will not …show more content…
(1994, p. 118). For this reason even though this type of business might not demand conference rooms or meeting rooms, they will still require a different and sometimes even more technology than business travelers. Of course in the past, because leisure passengers used to travel with programed tours they did used to spend much time in hotels and were focused more on enjoying their stay with friends or family without focusing much on hotel technology. However, with the time, this had change because most of leisure travelers are relying every time more in technological devices. Hence, demand more technology than ever