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In the Basket

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Exercise 7-2,” In the Basket”
By: Shannon Quinn
Supervision and Leadership, Course Number 210
Due Date: July 8, 2012
Professor Craig Slone

One task that my classmates and I agreed on was that the mall needed notification of the store hours changing due to the holiday. I believe that we all agreed to act on because it is important that the customers know when there is going to be a change. This should be done when pricing is different, the hours of the store change or any other information for that matter. People especially customers; do not like to be kept in the dark. As a customer if I see a sign about a shop that I like to go to, I will stop and read it. I think this is partly because I’m nosy, and the other part is because I want to know what is going on in the store that I spend my money in. Most of the time people are okay with changes as long as they know a head of time what is going on. Now if the store didn’t post the holiday hours and I came to the store hoping to do last minute shopping, and a customer came to it and found it closed, I’m sure they would be pretty unset.
Within the discussion thread that I and two of my other classmates participated in, I learned that we disagreed on the two applications for jobs. I do believe that my attitude played a part in my decision. There were some other ones that we disagreed on, but I chose this one to do my paper on. It is very hard for me to delegate authority. Sometimes I think it is just easier for me to just do it myself. With doing the task myself, I will at least know that it is done right. If it is not done right, then I have no-one to blame but myself. For the most part I don’t consider myself to be a very assertive person. I tend to get intimidated very quickly. I’m actually hoping to learn some more of these skills by the end of taking this course. I’m the type of person that does not like to hurt people feelings. Yet at the same time I want to be in the position where I have more responsibility and the authority to make more decisions. I think one of the big ways to accomplish this would be to overcome my own insecurities.
Being a supervisor means being the person who will be making the decisions that will not only affect the other employees, but the company as well. The supervisor will have to set objectives for the employees and the company. My advice to someone in this position would be to follow the SMART criteria. SMART stands for specific, measurable, achievable, relevant, and time-based. When looking over these I found them to be very interesting. One of the most important things that a manager needs to remember is organization is the key. The structure of the organization needs to be solid. When a supervisor does have to make decisions for the company, they should make sure to stick with the company’s policies and procedures also. The company comes up with policies and procedures because that is what has worked for them in the past. The supervisor will have to way his or hers pros and cons of the decision. He or she will also have to figure out how the decision will affect the company, and hope that it will affect it in a positive way. The supervisor should also keep in mind some of the task that cannot be delegating. Some of these tasks are planning activities, assigning work, motivational problems, counseling employees, resolving conflict situations, and tasks specifically assigned to the supervisor or the person who is in charge at the time.
I also believe that my decision was implicated by how to determine the most efficient way of completing the task of having two applications with no work available to offer either one of them. It is hard to tell anyone that really wants to work that there simply is no work for them. If I were a boss/manager this would be a difficult task for me to perform just because I understand wanting to work and not being able to. I know that people in management positions have to put their personal feelings aside, and just look at the task at hand, but for me I think it would be the hardest thing ever. When people (the applicant) start to tell some personal things about them, I must take a toll. For example what if one of the questions asked in the interview would be why do you want this job? What if they answered that question,” because then I can get me and my family a place to live. Tell me it wouldn’t be hard to turn around and say “oh I understand, however there is no work available.
It was a very big eye opening to see the difference in opinion’s from within my classmates and me. From what I found in the discussion thread, there was only one other on that was disagreed on. For the most part we did have the same answers. If difficult to say what you actually or what decision you would make until you are in that position. In the future imp hoping to be in a management position, as I want to show that I can be a strong leader.

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