...| | | |[pic] |Business Communication – SAMPLE | | |B01.2105. | | | | | | | | |Course Site found at http://sternclasses.nyu.edu | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final...
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...documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting them. Post the messages as attachments.Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful...
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...Memo To: Recipient’s Name, Recipient’s Title From: Your Name, Your Title CC: Name and title of individuals you want to copy in on your correspondence; if there are no courtesy copies, leave this line off Date: The date you are sending the memo Subject: A clear subject line reflecting the focus of your document This document is an example of the memo layout used for business communications. The guidelines detailed in this memo can assist you in developing effective, clear, succinct business memos. Make certain you use the proper memo format and include the to/from/date and subject at the top flush left position as shown above. Make certain your subject is clear, precise, and complete. Open your memo with the most important point or the purpose of the memo in the first paragraph. Tell the reader why you are writing, putting the Bottom Line On Top (B.L.O.T.). Include enough white space between paragraphs to provide white space. Always single space business communications and place a double space between paragraphs. Give your rationale or supporting reasons for your request in the middle of the document. Explain why it is important that you receive a positive response to your request. Detail how it will help the organization. Provide the specifications of the request you are making, for example date, time, cost, location, etc. Discuss the main points in the body of the memo. In the final paragraph sum up the memo and thank the reader...
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...will be done from the perspective of employees of the companies you create (with the exception of the individual presentation). The sequence is intended to create a rhythm of practicing by working together in groups and then proving your individual knowledge by producing your own writing. Assignments: 1. Group email (informative). Email to the instructor describing the company. 2. Individual email (invitation). Email to other individuals in the company inviting them to a brainstorming meeting about how to resolve a staffing shortage. 3. Group memo (information report). Memo written to the company’s CEO reporting options generated in the brainstorming meeting. 4. Individual memo (persuasive memo). Memo written to all departments asking them to share information on their best employees for the purpose of reassigning those employees to solve staffing shortages in certain departments. 5. Group business letter (request for information). Letter written to a temp agencies requesting information on temp workers to help solve staffing shortage. 6. Individual business letter (request for information). Letter written to a college requesting information about internship programs for the company to help solve staffing shortage. 7. Group negative reply letter. Letter written to the college explaining a negative decision about unpaid internships. 8. Individual negative reply letter. Negative reply letter written to a college student who had applied for an unpaid...
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...[pic] Course Syllabus BCOM230 Business Communications for Accountants Course Start Date: 01/31/2012 Course End Date: 03/06/2012 Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2011 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Facilitator Information Ed Seibert eseibert@email.phoenix.edu (University of Phoenix) edwardbseibert@gmail.com (Personal) 302-853-2571 (EST) Where to Go to Class Main: This is the main forum for the class and is where discussion is conducted. It has read-and-write access for everyone...
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...|[pic] |Course Syllabus | | |School of Business | | |BCOM/230 Version 3 | | |Business Communication for Accountants | Copyright © 2012, 2010 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business accounting setting. Students are exposed to various topics related to interpersonal and group communications within the context of applications to the accounting field. Students will develop skills in the forms of written communication, including memos, e-mails, business letters, and reports. Other topics include communication ethics, collaboration, information utilization, critical thinking, and professional competence and values. Policies Faculty and students will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document...
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...Memo Review Your name here BCOM/230 August 26, 2013 Instructor name Memo Review Whenever an individual is in any type of a leadership role with their employer, it will be necessary to communicate with other department managers and possibly even upper level management. In this scenario, the boss has requested an overview of LIFO versus FIFO as it would apply to their company. The memo that will be submitted to the boss must be professional. The figures presented in the memo should be as precise as possible so that company officials will not be misled. The use of jargon in a memo is not professional and is not a good idea. Members of the accounting department use jargon when interacting with each another. Jargon and clichés are not uncommon while communicating within your department, but should be avoided when communicating with other department heads and management. This kind of treatment would inform readers that the author doesn't have particular concern for them and the current case is dealt with much in the same manner as others (Lesikar, Flatley, & Rentz, 2008). The memo presented to us for our assignment is an “inter-departmental memo” so the language used in it is acceptable. However, the memo that will be sent to the boss is official correspondence and the content should be presented in a professional manner. The memo alters from casual to official while revising the data. In this scenario, the memo under review is about...
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...years of being a UOP instructor, found a student who has a question or concern that couldn’t best be discussed via e-mail. If you need to call me, then please e-mail me first to schedule a time and to leave your phone number. For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to my personal email address: susancolebank@gmail.com. In the event a third party needs to contact me, please direct them to my contact information listed under Facilitator Information. No third party should use your login credentials to gain access to the classroom. GENERAL COURSE DESCRIPTION This course covers the fundamentals and best practices of using written communication in business...
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...Introduction Today’s technology has offered business organizations multiple methods to communicate. Some forms of communications are more effective than others. Communication is one of the most important elements of a successful business. When writing a business communication it is crucial that you know who the members of your audience are and communicate with the visible purpose. Effective communication achieves its objective to persuade, respond or gain information by considering the style, format, purpose, organization and by tailoring the communication style to meet the audience requirements. Purpose Learning Team A was given five different accounting scenarios with limited amount of information on the JJJ Company, Riordan Mfg, Ad hoc Committee, CEO and the employees. Each team member was assigned a role from the accounting scenario and instructed to write and effective communiqué based on that roles. The communiqués could be n the form of a formal memo, email, power point, and text message. The types of communiqués were based on the information, i.e., formal, informal, long report, short report format, email, power point presentation, or memo, etc. Then each team member had to evaluate the business communication written by the other members and determine its effectiveness by using the following questions as a guide. 1) How well did the communication convey the intended message? 2) Would another type of communication have been more appropriate? Why? 3) Is the...
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...Business Memos A memo, short for the word memorandum, comes from the Latin word memorandus, which means, "to be remembered." It is a compact written message designed to help someone remember something. Unlike letters, the external communications of a company, business memos are an internal form of communication and it is standard practice to save them. Their objective is to deliver information or instructions and writing them in a sensible manner that the information is delivered with more meaningful note and its impact on its reader is also serious. Confined to a single topic, each interoffice, interdepartmental and company - wide memo becomes part of the institutional memory of an organization. They record daily activities and eliminate the need for time-consuming meetings. As historical documents they are often referred to when writing reports or resolving disputes regarding past activities. In short, they speed up the daily business of doing business; they keep people who need to be kept in the know, in the know. When a business organization designs an official letterhead it often also designs an official memo sheet, complete with a company logo featured at the top of the page. Besides having a professional look and feel, preprinted memo sheets often provide specialized information fields that accommodate specific procedures for expediting in-house communications. Memos Types 1. Informational Memos 2. Instructional Memos Informational Memos is an in-house...
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...Running head: BUSINESS WRITING PORTFOLIO Business Writing Portfolio COM/285/Introduction to Business Communication September 28, 2011 Business Writing Portfolio The public relations manager will present information regarding changes in a retail store operations to three sets of stakeholders of a retail clothing chain. The stakeholders are store managers, employees, retail customers, and the public. The adjustments regarding employees working fewer days a week in an effort to combat rising gas prices as well as saving money on store operations are as follows; First, Sonny, the public relations manager will outline several steps to follow when drafting business communications. While constructing this message, Sonny will determine the characteristics of her audience as well as considering the appropriate communication type and style for each audience. The next step is to write three messages by selecting one message format for each audience, explaining the changes in the retail store operations.The final step is to write a reflection on the writing. Business Writing Steps [pic] Research, communication, and evaluation are three steps that should be followed when drafting business communications. The first step is to identify the audience by performing research on the given audience that needs to be communicated with. The four audience characteristics that are important to identify when drafting business communication are English-language barriers, diversity, education...
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...There are so many modes of communication today used in organizations. Determining what needs to be communicated is the first step in know what vehicle of communication needs to be utilized. In this paper, as a team we will discuss the various ways of communicating such as; face to face meetings, overhead announcements, letters, emails and memos. These are just a few ways companies communicate within their organization. The inventory of various communication channels used within an organization includes e-mails, and face-to-face meetings. These channels are among two of the most effective ways of communicating within an organization. E-mail is a fast and efficient channel most frequently utilized. This channel is used because most employees in my organization work in the field, and emails allow them to respond to their colleagues in a timely manner. Computerized communication has several advantages, according to the book Health Promotion and Interactive Technology (Street, Gold, & Manning, 1997): Most organizations in the health field use this type of communication to obtain messages throughout the organization more rapidly. The messages sent out, are based on updates, events, information about the job, Job openings, and request of medical information. This information is delivered from one department to another. This channel of communication also can be used to send medical information to other doctor’s office. This is a good source of communication when it is disseminating...
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...environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). Emotional intelligence is crucial to a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the management of emotions” (Feldman, 2001, p. 4). Success in the modern workplace requires teamwork and collaboration. Emotional Intelligence training is essential because most modern companies rely on teams of employees working together, rather than on the action of individual managers working in isolation (Ganzel, 2001). Several...
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...Evaluating Business Communication BCOM/230 January 30, 2012 Evaluating Business Communication The learning team assignment for the previous week has a formal memo sent to William, the CEO; a regular memo sent to Mark, the sales manager, and Dana, the marketing manager; and an email to the accounting department. These communiqués were to inform the individuals about the accounting team’s findings on JJJ Company’s files. Upon reviewing each communiqué from the previous week’s learning team assignment I have made the following evaluations. Each communication seemed to clearly convey the message of not moving forward with the acquisition of JJJ Company. The risk of acquiring JJJ is too great of a risk to take for Riordan at this time. The memos and email covered the unstable finances of JJJ Company and discussed the possibility of finding other channels to advance the growth Riordan Manufacturing. Other forms of communication may not have been better, but attaching JJJ’s financial reports to the memos may have benefitted the managers. The managers may not understand the financial reports, but the accounting team could have highlighted the information used to determine if JJJ was financially stable or not. Attaching these reports may have allowed for a better understanding of how the accounting team made the decision. The forms of communication were appropriate for the intended audiences and were kept professional. The individuals had all worked together before...
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...Memo Review Shyla M. BCOM/230 July 7, 2014 Memo Review In today’s corporate world, forms of communication range from extremely casual conversations and instant messages to complex presentations and detailed letters. The primary determining factor for which form of communication to use is the audience to which the information will be received as well as the relationship between audience and author. In this paper we will review a University of Phoenix provided accounting memo written from an accountant to the company’s CEO, analyze what information should be included in the memo versus what should be removed; consider if the use of accounting specific jargon is appropriate based on the audience; the CEO; and finally explore what possible repercussion can happen if the memo is not suitable for the targeted audience. In the initial review of the memo, the first error that immediately jumps out is the heading and salutation lines. Both use the acronym “CEO” instead of using the person’s first and last name; which is the more professionally acceptable approach. The CEO may interpret this as either a lack of attention to detail or that the information is generic and not specific to level of authority. Next, the entire memo reads extremely choppy and does not give the reader much lead-in information about why the author has sent the memo to begin with. Since the communication is going directly to the CEO, the introductory paragraph should be clear, concise...
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