Influence of Cultural Differences Between China and West on Hotel Management

In: Business and Management

China's hotel industry has only really existed since 1978. So far, it has been drawing on the successful experience of the Western, or simply copies part of the management mode from western hotels. Undoubtedly, both the hotel management theories and modes in western countries are advanced and perfect compared with those of China. However, just as Rome is not built in one day, the successful and mature mode is developed and accumulated throughout a long time in Western society. If the successful experience is engrafted directly to China’s hotel industry, confusions and discrepancies will occur essentially due to the cultural differences between China and the West.
As the pace of International economic integration goes increasingly faster, China’s hotel industry is facing the challenge of creating its unique management characteristics and choosing proper management modes based on absorbing advanced experiences from the west. In this paper, the cultural effects on the differences of hotel management styles in China and Western countries are discussed specifically from humanity cognition, way of thinking, sense of hierarchy and innovation consciousness points of view, etc. By such comparison and analysis, gaps of management standards can be easily seen between China and West. Then, some theoretical references are proposed as suggestions for the right direction of China’s hotel management methods so as to meet the international standards.

1. Introduction of hotel industry in China
China’s dynamic economic growth has attracted business and investment interests from around the world over the past decade. Corporate demand for travel and lodging services will increase as additional international corporations establish operations in China. Increasing corporate demand will put great pressure on four-and five-star hotels to maintain...

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