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Infor Ob Analysis

In:

Submitted By nahla1994
Words 3718
Pages 15
Organizational Behavior and
Leadership
Infor : An OB review
Crabbé Laura
Desart Julien
Lahdo Symella
Léglise Céline
Mahoungou Coraline
Campoverde Nicolas

GEST-S448 Organizational Behavior and Leadership
January 2016
Pr. Claudia TOMA

Table of content:
1.
FACTUAL DESCRIPTION OF THE COMPANY:

4

1.1 GENERAL DESCRIPTION OF THE ORGANIZATION 1.2 IDENTIFIED ISSUE

4 4

2. ORGANIZATIONAL BEHAVIOUR ANALYSIS:

5

2.1 MANAGEMENT LAYERS 2.2 SPAN OF CONTROL

5 5

3. RECOMMENDATIONS:

7

4. BIBLIOGRAPHY:

8

5. APPENDIX:

9

3

1. Factual description of the company:
1.1

General description of the organization

Infor is a private software company which aims to become public in the coming years. Their mission is to provide « business applications with last mile functionality and scientific insights for selected industries delivered as a cloud service » (Infor, 2015). The company has been enjoying exponential growth since the end of the financial crisis in the early 2000’s and is today found in 41 countries (A. De Mot, interview,
October 9th, 2015). The company has a functional structure focusing on three main functions: software
Development and Sales, Maintenance of software and finally, Services.
1.2

Identified issue

The issue we will discuss in this report is present in the European services division, which is divided in two main sections: on one side, the Sales and on the other, Delivery. In the Sales department, people sell projects or extended application maintenance services, while people working on the Delivery side execute those services. Each of the two departments has its own internal structure and

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