...Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software as a Service (Saas) Video Case 1b: Workday: Mobile Solutions for iPad Video Case 2: Evolution Homecare Manages Patients with Microsoft CRM (2011) Video Case 3: Sinosteel Strengthens Business Management with ERP Applications (2008) Instructional Video 1: Zara’s: Wearing Today’s Fashions with Supply Chain Management 6.1 Copyright © 2014 Pearson Education publishing as Prentice Hall Management Information Systems, Global Edition Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications LEARNING OBJECTIVES • Describe how businesses use enterprise systems to achieve operational excellence. • Explain how supply chain management systems coordinate planning, production, and logistics with suppliers. • Describe how customers relationship management systems help firms achieve customer intimacy. • Explain the challenges posed by enterprise applications. • Describe the new technologies used by enterprise applications. 9.2 Copyright © 2014 Pearson Education Management Information Systems, Global Edition Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Enterprise Systems • Enterprise Systems – Enterprise resource planning (ERP) systems – Suite of integrated software modules and a common central database – Collects ...
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...The Contribution of Enterprise Systems An enterprise system is classified as a system of integrated application-software packages that use data storage and transmission to support the flow of information, reporting, and analytics in the company as well as in some cases it is used outside of the company by colleagues and clients. Enterprise systems manage the flow of information relevant to those within the company as well as those outside of the company that have permission to access certain information. If a company has multiple lines of products and information that is relevant to all products such as statistical data that needs to be shared with all people within the company, an enterprise system exists to enable the sharing of information. An enterprise system provides as single system central to the organization which ensures that the information can be shared across all management and functional levels Enterprise systems are also invaluable with elimination of problems with information fragmentation which can be caused by having multiple information systems in an organization. It does this by creating a standard data structure. Typical information systems are housed in data centers and would run enterprise software as well as include application such as; content management systems that would cross organizational borders. Enterprise systems provide value for increasing operational efficiency, as well as provide wide information to help managers make informed and effective...
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...International Journal of Hybrid Information Technology Vol.6, No.6 (2013), pp.281-290 http://dx.doi.org/10.14257/ijhit.2013.6.6.25 Enterprise Business Processes System Analysis and Design Geng Yushui and Sun Jianjun School of Information, Qi Lu University of Technology Jinan250353, China gys@qlu.edu.cn, 631901036@163.com Abstract At present, more and more enterprises or departments seek to extend the application of information technology to the more complicated business processes, these business processes are characterized by a number of business activities, capable of handling multiple business objects, business logic and business rules complex. Thus, the enterprise business process management system arises at the historic moment. Enterprise business processes management system is not only a software product that provides a single function, but also you can customize for the different areas of the business process according to user's actual business needs. In the process of management platform, Process simulation for the process simulation module is put forward based on probability analysis, and for the process modeling module, more collaborative process modeling technology is put forward. In the business application layer, process monitoring application based on application driven is proposed. Positioning in the implementation of enterprise business process management system for business process simulation software implementation or, as well as to simulate...
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...21 principles of enterprise architecture for the financial sector Thiago Souza Mendes Guimarães (tmendesg@br.ibm.com ) IT Architect IBM China 20 November 2012 The article lists the most relevant architectural principles for an IT department to follow in the financial market, with details about each principle. These principles are essential for an IT department to take on a strategic role in the company and to indicate actual value generation in IT decisions within an environment where pressure and business decisions are critical. Structure of these principles This article was developed with the purpose of proposing certain principles that must drive an enterprise architecture initiative. The main motivation that led to the development of this list is the difficulty of implementing enterprise architecture in an environment as hostile as the financial market. There is great pressure on the technology segment, which is usually not perceived as strategic. An even greater challenge is showing that IT decisions can add value and differentials to businesses. This list was organized and developed based on the selection and adjustment of the most relevant principles established throughout my experience in the financial market. Despite being selected within the financial segment context, most of these principles apply to any type of industry after only a few minor adjustments. Definitions Principles are high-level definitions of fundamental values that guide...
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...Layers, Artifacts, and Dependencies of Enterprise Architecture By Robert Winter and Ronny Fischer Abstract After a period where implementation speed was more important than integration, consistency and reduction of complexity, architectural considerations have become a key issue of information management in recent years again. Enterprise architecture is widely accepted as an essential mechanism for ensuring agility and consistency, compliance and efficiency. Although standards like TOGAF and FEAF have developed, however, there is no common agreement on which architecture layers, which artifact types and which dependencies constitute the essence of enterprise architecture. This paper contributes to the identification of essential elements of enterprise architecture by (1) specifying enterprise architecture as a hierarchical, multilevel system comprising aggregation hierarchies, architecture layers and views, (2) discussing enterprise architecture frameworks with regard to essential elements, (3) proposing interfacing requirements of enterprise architecture with other architecture models and (4) matching these findings with current enterprise architecture practice in several large companies. Keywords enterprise architecture, architectural components, architectural layers, architectural views, interfaces ENTERPRISE ARCHITECTURE: DEFINITION According to ANSI/IEEE Std 1471-2000, architecture is defined as the “ fundamental organization of a system, embodied in its components, their...
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...Fundamentals of Supply Chain Solutions with SAP Enterprise Resource Planning (ERP) Enterprise Resource Planning (ERP) is a framework for organizing, defining, and standardizing the business processes necessary to effectively plan and control an organization so the organization can use its internal knowledge to seek external advantage. The ERP system is a set of software applications that organize, define and standardize the business processes necessary to effectively plan and control an organization. Essentially, ERP applications are a computer model of a business, embodying the products and processes, information flow, procedures, and relationships between functions and activities. A set of planning applications can provide recommendations for what must be accomplished in order to meet the forecasted demand and keep the business functioning smoothly. Planning is at the core of ERP and is embodied in a top-down hierarchy of functions: master planning, detailed material and resource planning, and execution, such as production control and purchasing. Master planning is the executive level function that sets the operational business plan, supports the sales and operations planning (S&OP) process. Detailed material planning (Material Requirements Planning or MRP) uses bill of material and inventory information to develop a complete manufacturing and purchasing plan for all products, assemblies, components and materials. At this level capacity requirement planning (CRP) ties the...
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...1-How do enterprise systems help businesses achieve operational excellence? • Define an enterprise system and explain how enterprise software works. • Describe how enterprise systems provide value for a business. Enterprise systems enable businesses to achieve operational excellence through increased profitability and sales margin; enterprise systems create an environment in which organizations can monitor their sales demand and predict future sales, applications retrieve vital information and support management in their decision making process. Enterprise Systems are large scale, integrated application software packages that use the computational, data storage, and data transmission power of modern information technology. Enterprise systems are a combination of computer hardware and software that a business uses to organize and run its operations. 2-How do supply chain management systems coordinate planning, production, and logistics with suppliers? • Define a supply chain and identify each of its components. • Explain how supply chain management systems help reduce the bullwhip effect and how they provide value for a business. • Define and compare supply chain planning systems and supply chain execution systems. • Describe the challenges of global supply chains and how Internet technology can help companies manage them better. • Distinguish between a push-based and a pull-based model of supply chain management and explain how contemporary supply chain management...
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...Enterprise Architecture Vol. 11, No. 10 10 Key Skills Architects Must Have to Deliver Value by Michael Rosen, Director, Cutter Consortium Enterprise Architecture Practice As the complexity of IT grows, more and more organizations are realizing the need for architecture. But the definition of what architecture is, the titles that architects have, and the role of an architect vary widely from one organization to another. Business, IT, management, and even architects don’t necessarily know what a good architect does to add value in his or her organization. This Executive Report discusses the role of the architect and describes 10 activities that architects should perform to add value to projects. ABOUT CUTTER CONSORTIUM Access to the Experts Cutter Consortium is a unique IT advisory firm, comprising a group of more than 100 internationally recognized experts who have come together to offer content, consulting, and training to our clients. These experts are committed to delivering top-level, critical, and objective advice. They have done, and are doing, groundbreaking work in organizations worldwide, helping companies deal with issues in the core areas of software development and agile project management, enterprise architecture, business technology trends and strategies, innovation, enterprise risk management, metrics, and sourcing. Cutter offers a different value proposition than other IT research firms: We give you Access to the Experts....
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...Portada Management information systems managing the digital firm Part One. Organizations, Management, and the Networked Enterprise ....1 Chapter 1. Managing the Digital Firm ....2 Opening Case: DaimlerChrysler's Agile Supply Chain ....3 1.1 Why Information Systems? ....4 Why Information Systems Matter 4 • How Much Does IT Matter? 6 • Why IT Now? Digital Convergence and the Changing Business Environment ....7 1.2 Perspectives on Information Systems ....13 What Is an Information System? ....13 Windows on Organizations: Cemex: A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing...
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...Chapter 2 Global E-business and Collaboration Management Information Systems Chapter 2: Global E-business and Collaboration Learning Objectives • What are business processes? How are they related to information systems? • How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? • Why are systems for collaboration and social business so important and what technologies do they use? • What is the role of the information systems function in a business? 2.2 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Business processes: – Flows of material, information, knowledge – Sets of activities, steps – May be tied to functional area or be crossfunctional • Businesses: Can be seen as collection of business processes • Business processes may be assets or liabilities 2.3 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Examples of functional business processes – Manufacturing and production • Assembling the product • checking the product for quality – Sales and marketing • Identifying customers • selling the product – Finance and accounting • Creating financial statements • paying creditors – Human...
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...Chapter 2 Information Systems in the Enterprise Prepared by: Mrs Sanjana Motee Bedaysee 1 OBJECTIVES • Major types of systems in organizations • Systems from a functional perspective. • Integrating Functions and business processes (Introduction to Enterprise Applications). • Management opportunities, challenges and solutions 2 Major Types of Systems in Organizations • Since no single system can provide all the information an organization needs or serve all of its interests, unique systems are used to handle the differing operational, management, and strategic-level needs. [Figure 2-1] FIGURE 2-1 Types of information systems 3 Different Kinds of Systems • Organizations can be divided into strategic, management, and operational levels and into four major functional areas: sales and marketing, manufacturing and production, finance and accounting, and human resources. Information systems serve each of these levels and functions. • Operational-level systems support operational managers’ needs for current, accurate, and easily accessible information primarily used to keep track of the elementary activities and transactions of the organization. Management-level systems serve the monitoring, controlling, decision-making, and administrative activities of middle managers. • • Strategic-level systems help senior managers with long-range planning needed to meet changes in the external and internal business environment. There are...
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...IT/205 What are Enterprise Systems? Provide examples of organizational functions supported by enterprise systems Enterprise Systems are a suite of integrated software modules that help companies to integrate information from many parts of the business by storing it in one database. The database collects data from many different divisions and departments in a firm, and from a large number of key business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources, making the data available for applications that support nearly all of an organization’s internal business activities. (Laudon, 2009) How does effectively implementing and using enterprise systems contribute to achieving operational excellence? Enterprise systems provide value both by increasing operational efficiency and by providing firm wide information to help managers make better decisions. Enterprise systems also help firms respond rapidly to customer requests for information or products. Because the system integrates order, manufacturing, and delivery data, manufacturing is better informed about producing only what customers have ordered, procuring exactly the right amount of components or raw materials to fill actual orders, staging production, and minimizing the time that components or finished products are in inventory. (Laudon, 2009) What challenges are posed by enterprise applications? Enterprise applications involve complex pieces of software...
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...ERP: Better Business Solutions Enterprise Resource Planning better known as ERP is a business management information system comprised of business applications that companies use to store, collect, manage and interpret information for business activities. “ERP systems are often used by large business and they are customized and analyzed by different teams in order to fit the different priorities and obligations of the business.” (Webopedia, ERP Term). The enterprise applications integrates and connect all areas of operation in a business environment such as Account receivable, Customer service, Finance, Accounting, Human resources, Supply chain and warehousing as seen in Figure 1. Figure 1 - Areas of ERP Operation Figure 1 - Areas of ERP Operation The enterprise resource system software industry has become a multi-billion industry because it provides different application which can support different areas of the business activities. ERP Systems can be modified and customized to meet certain business needs and technical capabilities. These systems have become important organizational tool because it differs from typical traditional systems. The main purpose of ERP systems is to facilitate internal and external management information across the entire organization. The evolution of ERP systems came along with the development of computers, hardware, applications and software systems. In the past prior to the 90’s, most organizations use Material Requirement Planning (MRP...
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...University of Mumbai B.E Information Technology Scheme of Instruction and Evaluation Third Year -Semester VI Scheme of Instructions Sr. Subjects Lect/ No 1 Information and Network Security Middleware and Enterprise Integration Technologies Software Engineering Data Base Technologies Programming for Mobile and Remote Computers Information Technology for Management of Enterprise TOTAL Week 4 Scheme of Examinations Theory T/W Practical Oral Total Hours Marks Marks Marks Marks Marks 3 100 25 -25 150 Pract/ Week 2 Tut/ Week -- 2 4 2 -- 3 100 25 -- 25 150 3 4 5 4 4 4 2 2 2 ---- 3 3 3 100 100 100 25 25 25 --25 25 25 -- 150 150 150 6 4 24 10 1 1 3 -- 100 600 25 150 -25 25 125 150 900 INFORMATION AND NETWORK SECURITY CLASS T.E. ( INFORMATION TECHNOLOGY) HOURS PER LECTURES : WEEK TUTORIALS : PRACTICALS EVALUATION SYSTEM: THEORY PRACTICAL ORAL TERM WORK : SEMESTER VI 04 -02 HOURS 3 ---- MARKS 100 25 25 1. Introduction What is Information Security? Security Goals. 2. Cryptography Crypto Basic, Classic Cryptography, Symmetric Key Cryptography: Stream Ciphers, A5/1, RC4, Block Ciphers, Feistel Cipher, DES, Triple DES, AES, Public Key Cryptography: Kanpsack, RSA, Defiie-Hellman, use of public key crypto- Signature and Non-repudiation, Confidentiality and Non-repudiation, Public Key Infrastructure, Hash Function: The Birthday Problem, MD5, SHA-1, Tiger Hash, Use of Hash Function. 3. Access...
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... 1) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer: True False 2) Enterprise systems are typically built around one or two major business workflows. Answer: True False 3) Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. Answer: True False 4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. Answer: True False 5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs. Answer: True False 6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. Answer: True False 7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. Answer: True False 8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. Answer: True False 9) To minimize the expense of implementing an enterprise system, businesses can opt to curtail the customization of an enterprise package and instead change business processes to match the software...
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