...Integrated Case Study: The Bandon Group INC. Sunday July 7, 2013 STRAYER UNIVERSITY Introduction The Bandon Group, Inc. is a successful company in the copier industry. The company has four different successful divisions. However, each division has its own information technology strategy. This places the company at a disadvantage to compete with competitors as well as grow as a company. The current information technology strategy is identified as well as the standard practices by their competitors. The limitations of Bandon Group are also identified as well as the direction they will like to grow into. Step 1 - Purpose and Scope of the Study The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use. Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012). Users expect to receive customized experiences based on their unique requirements. Currently Bandon has decentralized divisions around the country supported by a centralized IT infrastructure. The purpose of the study is to identify how Bandon Group can build a more...
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...Step 1: Purpose and Scope of Study The scope and purpose of the integrated case study for the Bandon Group, Inc., is to determine how Information Technology (IT) can best support the overall mission, goals and objectives of the corporation. The motivation for the information systems study is to analysis the current information systems environment, assess problems and to evaluate the feasibility of implementing an ERP solutions, including SAP and the administrative information systems of Oracle ERP. The Bandon Group is a family owned office machine distributor, with four decentralized divisions in four different markets in the western United States, Portland, Oregon; Phoenix, Arizona; Salt Lake City, Utah; and Denver, Colorado (Sumner, 2005). The Bandon Group objective is to provide high quality equipment, excellent customer service, and excellent sales organization professional service organization at cost-effective prices. The Bandon Group initially distributed office machine such as copiers, electronic printers and faxes, but because of their exceptional growth in sales, reputation for quality and superior service, they began expanding into information systems consulting, digital imaging, color graphics, document outsourcing and management services. By 1994, the Bandon Group had outgrown its information systems and customers were requesting more streamlined operations such as web-based interface online meter readings, online invoicing, and e-business solutions....
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...Bandon Group, Inc Read the Bandon Group Inc. Case study. Complete the tasks listed under “Things to do” below. Bandon Group, Inc. Strategy Documentation Things to Do Purpose and Scope of Study (Step 1) Purpose and scope of the MIS study Document High-Level Business Direction (Step 2) Executive Management Interviews Write a summary of major problems and opportunities defined by management. Focus on “common” problems/opportunities. Identify Key Information Needs and Measures (Step 3) Matrix: Goals, Critical Success Factors, Measures, IT Needs Write a summary of “common” or “shared” CSFs, measures, IT needs. Determine Detailed Business Requirements (Step 4) Interview findings: Problems, Goals/opportunities, IT needs, Priorities Write a summary of “common” or “shared” priorities. Document Current IT Situation—Internal (Step 5) IT infrastructure Document Current IT Situation—External (Step 6) Collect information on what competitors are doing with IT. Review competitive dealer web sites to determine what web-based services are offered (service call entry, meter reading submission, supply ordering). Determine Gap between Current IT Situation and Desired IT Direction (step 7) List of IT priorities Identify “common” IT priorities among divisions by completing the chart. Determine Feasibility of an ERP System (Step 8) Web-based resources on ERP and CRM; Articles in trade publications; Vendor resources. See “Further Notes” below.* Write a recommendation...
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...Integrated Case Study: Bandon Group, In CIS 511 Enterprise Resource Planning Oscar A Vasquez Calis March 11, 2015 Dr. Stephen Huber, PhD The Bandon Group Bandon Group, Inc. is currently attempting to discover how Information Technology can better support the overall missions, goals, and objectives of the organization. Data is not currently integrated across the various divisions, which causes a duplication of effort, sub optimized effort and additional expense to the organization (Summer, 2005). Bandon Group, Inc. has a relatively small lnformation Technology department. With the range of various technical solutions that have been implemented across the divisions it has become very difficult to provide data migrations, network support, technical support, and training. Management has also determined that technical solutions need to be implemented in order to stay competitive. Several of their competitors have implemented ERP with integrated CRM solutions. Additionally their competitors have begun to implement eBusiness solutions which allow for web based supply ordering, service call entry and meter click reporting. The current technological environment of Bandon Group, Inc. is severely fragmented, which makes it virtually impossible to migrate towards an eBusiness solution (Summer, 2005). Step 8: Determine feasibility of an ERP system An ERP system facilitates database control in a company, which allows the data transfer process to be uniform and united...
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...Bandon Group, Inc Case Study Steven C. Young Professor Stephen Huber Strayer University CS 511 Enterprise Resource Planning October 23, 2014 Bandon Group, Inc p.1 Abstract Brandon Group is a family owned distributor of copiers, electronic printers, faxes, and other office equipment. The company was started by Bud Brandon in 1953 and he passed away in 1972 leaving his two sons Ed and Steve to continue to run the business who decided on the growth of the business by acquiring more dealerships. By 1995 Bandon had acquired enough dealerships and had four divisions in the western U.S. (Portland , Oregon, Phoenix, Arizona, Salt Lake City, Utah, and Denver, Colorado), the corporate headquarters located in Arizona. Ed and Steve Bandon (co-owners of Bandon Group Inc) decided it was time to do an information systems study to better help the organization. Identify the purpose and scope of study The purpose and scope of the study of information systems was to conduct a thorough investigation into information systems to determine how Information Technology can best be used to meet the overall mission, goals and objectives of the organization over the next 3-5 years. Information management systems are set up and designed to collect, store, and process business information and provide it to the business for the personnel who make the big decisions in a format they can use to design...
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...The Bandon Group, Inc. Business Background: Founded in 1953, The Bandon Group is a family own business, focusing on the distribution of copiers, electronic printers, fax machines and other office equipment. The corporate headquarters is located in Arizona, following four different divisions. All divisions are located in four different cities in the United States; each division handles different types of tasks. The company is currently attempting to discover a way where Information Technology can serve as a better support the overall missions, goals and objectives of the organization. Data is not currently integrated across the various divisions, which causes a replication of effort; sub optimized effort and additional expense to the organization. (Sumner, 2005) Bandon Group, Inc. has a fairly small Information Technology department and with the range of various technical solutions that have been applied across each of the divisions, it has become very difficult to provide network & technical support, technical training and data migrations. In order to stay competitive in the industry in which the Bandon group is in, management has discovered that they need to make a few adjustments to their business strategy, and implement technical solutions. Several of their competitors have implemented Enterprise Resource Planning (ERP) with integrated Customer Relationship Management (CRM) solutions, leaving them far behind in the potential of acquiring more profit and maximizing...
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...Integrated Case Study: Bandon Group Inc. John Wilson Dr. Ashley Johnson 7/31/13 The Bandon Group was founded in 1953, and is still a family own company that is a distributor of copiers, electronic printers, faxes and other equipment for mid market companies. The company’s has effectively competed with IBM and Xerox by offering mid tier equipment at competitive prices. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). Over time the Bandon Company’s sales became successful which allowed growth. Since splitting into four divisions, each division has tried different attempts to determine how a new Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems that the whole company could benefit from. The attempts were unsuccessful and caused errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the Bandon Group Inc. case study is to identify a way that...
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...CIS 511 Assignment # 1 Integrated Case Study: Bandon Group, Inc. Prof : STEPHEN HUBER Student : Karmon Jeneka Date : July 17, 2014 The Purpose and Scope Of Study: To determine the major initiative that evaluate organization and business management accomplish over time to move the company from the current situation to the development of an integrated information management strategy that will enable the organization to achieve it business objectives. This require investigation within the business and its needs, a good word about the use of SAP along with supported foundation and a comprehensible working model of SAP, configured and with master data. According to Sumner the overall scope or benefit of the study was to assure that IT plans support business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals can make determinations, conveys the overall direction of data use and management throughout the business, present closer integration of like systems and networks while decentralizing at the same time technology and operational activities. The offer of guidance in choosing vendors for workstation-based solutions along with network and web-based solutions to problems as well as offering framework for using IT to gain a strategic improvement. Document high-level business direction: The high-level business direction as defined by executive management interviews discovered that...
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...Integrated Case Study: Bandon Group Inc. Monique Davis Strayer University Dr. Stephen Huber 1-20-13 The Bandon Group Inc. is a family own company that is a distributor of copiers, electronic printers, faxes and other equipment. The company’s competition includes IBM and Xerox. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). After the company was split into four division each division has tried different ways to determine how Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems but was unsuccessful and cause errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the case study, Bandon Group Inc. is to figure out a way that Information Technology can overall support the companies mission, goal, objectives, and opportunities. Changes need to be made to both the internal and external factors of the company. The company needs to find a ERP system that will be able to improve the...
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...Case Study 2 Assignment Bandon Group, Inc Read the Bandon Group Inc. Case study. Complete the tasks listed under “Things to do” below. Bandon Group, Inc. |Strategy |Documentation |Things to Do | |Purpose and Scope of Study|Purpose and scope of the | | |(Step 1) |MIS study | | |Document High-Level |Executive Management |Write a summary of major problems and| |Business Direction |Interviews |opportunities defined by management. | |(Step 2) | |Focus on “common” | | | |problems/opportunities. | |Identify Key Information |Matrix: Goals, Critical |Write a summary of “common” or | |Needs and Measures |Success Factors, Measures, |“shared” CSFs, measures, IT needs. | |(Step 3) |IT Needs | | |Determine Detailed |Interview findings: |Write a summary of “common” or | |Business Requirements |Problems, |“shared” priorities. | |(Step 4) |Goals/opportunities, IT | | | |needs, Priorities | ...
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...Introduction The Bandon Group is a family owned distributor of copiers, electronic printers, faxes and other office equipment who provides high quality equipment and superior customer service at cost effective prices. Their continued success, beginning in 1972, led them to expand into information systems consulting, document outsourcing, and document management services, by 1994. After experiencing exponential growth due to their good reputation, they found that they had outgrown their current information systems. Customers began to request web enabled services, such as online meter readings and e-business solutions. There were also difficulties with the sales prospecting database, as it was not integrated with the operations administrative database (OMD), which made it difficult for Bandon Group to address the needs of their customers. Furthermore, OMD was not built with the relational database making ad hoc querying and reporting difficult for managers. Scope and Purpose The scope of this study is to examine the feasibility of incorporating an enterprise resource planning (ERP) system or a customer relationship management (CRP) system at Bandon Group. The overall benefit of the study was to assure that IT plans support future business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals to make accurate determinations, and present closer integrations of like systems and networks while...
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...Running head: Integrated Case Study: Bandon Group, Inc. Project 1 Integrated Case Study: Bandon Group, Inc. By: Alvin D. Solone Strayer University CIS 511 Dr. Edwin Otto January 16, 2011 Purpose and Scope of Study The purpose and scope of the study is to evaluate information systems and its atmosphere, evaluate problems and assess the probability of an ERP installation; being specific, the use of SAP R/3 to maintain at the least three business areas. This requires investigation within the business and its needs, a good word about the use of SAP R/3 along with supported foundation and a comprehensible working model of SAP R/3, configured and with master data. (Sumner, 2005) According to Sumner the overall scope or benefit of the study was to assure that IT plans support business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals can make determinations, conveys the overall direction of data use and management throughout the business, present closer integration of like systems and networks while decentralizing at the same time technology and operational activities. The offer of guidance in choosing vendors for workstation-based solutions along with network and web-based solutions to problems as well as offering framework for using IT to gain a strategic improvement. (Sumner, 2005) Document High-Level Business Direction The high level business direction as defined by executive...
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...the integrated case study on Bandon Group, Inc. according to the following steps and explaining the activities, documentation, and things to do, for implementing ERP system. * Step 1: Purpose and scope of study * Step 2: Document high-level business direction * Step 3: Identify key information needs and measures * Step 4: Document detailed business requirements * Step 5: Document current IT situation – Internal Introduction According to Deloitte Consulting, an ERP system is a packaged business software system that allows a company to “automate and integrate the majority of its business processes; share common data and practices across the enterprise; and produce and access information in a real-time environment.” ERP systems are different from legacy systems in that organizations use ERP to integrate enterprise-wide information supporting financial, human resources, manufacturing, logistics, and sales and marketing functions (Shanks, Seddon, and Willcocks, 2003). An ERP system provides an enterprise database where all business transactions are entered, processed, monitored, and reported. Purpose and Scope of Study The purpose and scope of this study is to investigating and discovering the business environment and data flow of Bandon Group. This feasibility study of implementing an ERP system is to see if an ERP system will work within the new organizational and management needs? Because qua status of current information systems cannot response on...
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...Integrated Case Study: Bandon Group, Inc. Step 8: Determine Feasibility of an ERP System The Brandon Group is currently in a crisis situation. The company’s branches are independently operating with different sets of documentation requirements (Sumner, 2012). This is due to the fact that there has never been a centralized enterprise resource planning (ERP) system to provide cohesion (Sumner, 2012). Each branch is utilizing its own reporting, customer management, and sales management system. To make matters worse, the system utilized by individual branches is not compatible with any other branch (Sumner, 2012). As a result of the non-compatibility issues, the headquarters element must take reports from each branch, and reformat them into a useable resource. The reformatting process is a waste of time and money that can be easily solved by implementing a robust, yet flexible ERP system. Each branch should still have the ability to use the system to fit their region’s need, while still being compatible with data from other branches. This will allow the headquarters element to extract business intelligence (Sumner, 2012). The current condition of the Brandon Group’s information management system is not feasible for a long term plan. As such, the company is in dire need of implementing an ERP system. The Brandon Group will need an ERP system to neutralize the competitive advantage that other companies have over them (Iacobucci, 2012). Implementing an ERP system will also...
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...Instructor’s Manual Enterprise Resource Planning, 1/E CHAPTER 1: A FOUNDATION FOR UNDERSTANDING ENTERPRISE RESOURCE PLANNING SYSTEMS CHAPTER OBJECTIVES 1. Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations. 2. Understand the business benefits of enterprise resource planning (ERP) systems. 3. Understand the history and evolution of ERP. CHAPTER OUTLINE 1. A Foundation for Understanding Enterprise Resource Planning Systems a. The Emergence of Enterprise Resource Planning Systems 1. What is ERP? 2. The Evolution of ERP 3. The Integrated Systems Approach b. Business Benefits of ERP c. ERP Modules d. ERP Design Alternatives e. The Business Case for ERP 1. Cost-Benefit Analysis for ERP 2. Can ERP Provide a Competitive Advantage? f. The Challenge of Implementing an ERP System g. Summary ANSWERS TO END-OF-CHAPTER QUESTIONS Questions for Discussion: 1. Use on-line library databases to identify articles in trade publications which provide case studies of ERP implementations. These articles may provide some insight into each of these questions. a. How widespread is the use of ERP across certain industries? b. What are the benefits reported from implementing ERP? c. What are its limitations? 2. Research and learn about the implementation of ERP. Use trade publications and on-line library databases (e.g. ABI Inform, ProQuest, First Search, Wilson Select Plus, available through...
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