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Information Systems in Organizations Test Bank

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Information Systems in Organizations (Wallace)
Chapter 1 Information Systems and People

1) China is known as the world's "back office" because innumerable companies in China manage information system applications for a growing number of multinational corporations.
Answer: FALSE
Page Ref: 6
AACSB: Use of information technology
Chapter LO: 1
Difficulty: Easy
Course LO: Discuss the role of information systems in supporting business processes

2) A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction.
Answer: FALSE
Page Ref: 8
AACSB: Use of information technology
Chapter LO: 1
Difficulty: Easy
Course LO: Describe the functions of customer relationship management (CRM) systems

3) A person's online behavior is an important source of business intelligence.
Answer: TRUE
Page Ref: 9
AACSB: Use of information technology
Chapter LO: 1
Difficulty: Easy
Course LO: Explain how information systems can be used to assist in decision making

4) The information systems that support virtual teamwork and collaboration are, in some respects, still in their infancy compared to the more mature operational systems.
Answer: TRUE
Page Ref: 9
AACSB: Use of information technology
Chapter LO: 1
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork

5) The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.
Answer: FALSE
Page Ref: 10
AACSB: Use of information technology
Chapter LO: 1
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork

6) Binary code for SOS is an example of useful, actionable knowledge.
Answer: FALSE
Page Ref: 11
AACSB: Use of information

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