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Innovator Dillema

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The

Innovator’s
Dilemma
When New Technologies
Cause Great Firms to Fail

CLAYTON M. CHRISTENSEN

Harvard Business School Press
Boston, Massachusetts

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Copyright © 1997 by the President and Fellows of Harvard College
All rights reserved

The Library of Congress has catalogued the hardcover edition of this title as follows:

Christensen, Clayton M.
The innovator’s dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.
p. cm. — (The management of innovation and change series)
Includes index.
ISBN 0-87584-585-1 (alk. paper)
1. Creative ability in business. 2. Industrial management. 3. Customer services. 4. Success in business. I. Title. II. Series.
HD53.C49 1997
658—DC20
96-10894
CIP

ISBN 0-87584-585-1 (Microsoft Reader edition)

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Contents
In Gratitude
Introduction
PART ONE: WHY GREAT COMPANIES CAN FAIL
1 How Can Great Firms Fail? Insights from the Hard Disk Drive Industry
2 Value Networks and the Impetus to Innovate
3 Disruptive Technological Change in the Mechanical Excavator Industry
4 What Goes Up, Can’t Go Down
PART TWO: MANAGING DISRUPTIVE TECHNOLOGICAL CHANGE
5 Give Responsibility for Disruptive Technologies to Organizations Whose Customers Need Them
6 Match the Size of the Organization to the Size of the Market
7 Discovering New and Emerging Markets
8 How to Appraise Your Organization’s Capabilities and Disabilities
9 Performance Provided, Market Demand, and the Product Life Cycle
10 Managing Disruptive Technological Change: A Case Study
11 The Dilemmas of Innovation: A Summary
The Innovator’s Dilemma Book Group Guide
About the Author

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In Gratitude
Although this book lists only one author, in reality the ideas it molds together were contributed and refined by many extraordinarily insightful and selfless colleagues. The work began when Professors
Kim Clark,

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