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Inquiring Minds

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Case #4 Inquiring Minds Want To Know

1. Build the management-research questions hierarchy.

A. Management Dilemma: Penton Media’s dilemma is the declining returned reader service cards numbers. This decline is causing the number of inquiries to decline, which has caused Penton advertisers to have a smaller number of sales leads. Penton also faces the dilemma of determining will the company’s advertising revenues decrease if alternate methods to stimulate inquiries are used. B. Management question: What should Penton Media do to ensure that targeted readers and advertisers are all getting the appropriate information they need and want? C. Research Question: Should Penton maintain the reader service card program, discontinue it or incorporate modifications? D. Investigative questions: What do advertisers offer as a means for its audience to obtain information about their products and services?
How are trade magazine readers influenced when choosing their desired response method?
What types of information is sought most frequently?
What is the desired timeframe in which information is needed?
How many advertisers offer access to their information via the web? Are technological changes causing readers to change their methods of response? E. Rather than three alternatives, Penton may have only looked at maintaining or discontinuing the reader service card. 2. What ethical issues are relevant to this study? In the study questionnaire survey respondents are informed of the studies content and purpose. Which implies that the respondents are able to make conscious decisions about participating in the survey. The survey respondents are also informed of the studies confidentiality. While in the beginning of the survey there is information about the sample selection process, the expected outcomes of the study was not provided. 3.

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