...Internal Communications: Improvement through Instant Messaging Megan Appleby University of Houston-Downtown Table of Contents Title Page…………………………………………………………………………………………1 Table of Contents……………………………...………………………………………………….2 Executive Summary………………………………………………………………………………3 Body….………………………………………………………………………………………....4-8 Tables..……………………………………………………………………………………………9 References……………………………………………………………………………………….10 Executive Summary Appleby Consulting is in need of more timely communications. Management suggests that the company participate in instant messaging to get quicker responses to time-sensitive projects or tasks. Appleby Consulting will be offering online courses to familiarize employees with the basics of instant messaging. The company will be deciding which instant messaging platform to use. This is to ensure that there are less interruptions, speedy feedback, and higher productivity. Seeing that Appleby Consulting has 35 employees to become users of this platform, it will involve more expenses, but these expenses will be balanced out by the increased productivity that will take place due instant messaging’s capabilities in the office. The options include HipChat, Campfire, and Brosix. The company will be looking into costs associated, the amount of user-friendly content, and the compatibility with company-used internet domains. There are numerous pros and also numerous cons that are accompanied with instant messaging. However, the pros far outweigh the cons...
Words: 2074 - Pages: 9
...Business Communication Trends Paper Introduction to Business Communication COM285 Linda K. Begley October 18, 2010 Business Communication Trends Paper In today’s world “communication takes many forms: face-to-face or phone conversations, informal meetings, presentations, e-mail messages, letters, memos, reports, blogs, text messaging, and Web sites” (Locker & Kienzler, 2008, p. 5). Verizon Wireless uses most of these forms of communication to conduct business throughout all the departments. In the area sales operations department my team uses various method to communicate with the headquarters, regions team, and area leadership. In this paper I will discuss the how my team uses old and new communication methods offered within the company to manage their day-to-day work activities. Roles in day-to-day activities at work I manage a team of four and they oversee the retail sales operation for the west area, which consist of Southern California, Northern California, Pacific Northwest w/Hawaii, Mountain, and Southwest regions. As part of the teams daily requirements, they are to communication with each of the regional teams and be a liaison for the area with headquarter in New Jersey. The team major operation consist of retail policy and procedures, customer experience, warranty programs, customer retail self service option, and liaison between the regions with headquarter, marketing, finance, and customer service. The team uses e-mail, conference calls, adhoc meetings...
Words: 1127 - Pages: 5
...Provide a definition of organizational culture and its importance to leaders. Organizational culture is defined as the values and behaviors that contribute to the unique social and psychological environment of an organization (Northouse, 2013). This can include the philosophy, experiences, expectations, and values that keep a company held together. This is based on the shared attitudes, beliefs, customs, and formal/informal rules that exist in the firm’s corporate culture (Northouse, 2013). This can be shown in how a company conducts its business, how it treats its employees, and how it treats its customers. These factors greatly affect how productive and efficient an organization is and how it is viewed by the employees. This helps leaders to have a better understanding of how and why employees behave in accordance with the culture and towards objectives assigned by management. Every firm or organization has a different and unique culture that is ever changing. It is important for leaders to identify the culture so that they can help to mold and form it to the most productive culture possible. Define the role an “adaptive” (transformational) vs. “strong” (transactional) culture performs in transforming an organization. Transactional leadership is defined as the influence of a leader towards his subordinates using rewards and punishment as a motivation mechanism (Northouse, 2013). This is based on the idea that a leader must give or take something from subordinates...
Words: 1913 - Pages: 8
...in 1999. Jabber provided the development of the very first use of Extensive Messaging and Presence Protocol (XMPP) formats. The purpose for Jabber was to demonstrate the improvements in communication as well as its inheritance to other communication systems. Jabber would prove the start of instant messaging system. Its capability was to provide The evolution to its start has allowed for it to have an impact as an upward trend in technology as well as to its downfall. It was evident that Jabber was a suitable choice, as it was the original form of technology to be invented that would provide the first method of communicating via the Internet. The development of Jabber technology began in 1998 by Jeremie Miller who completed and released the first version of the Jabberd server in 1999. Jabber provided the development of the very first use of Extensive Messaging and Presence Protocol (XMPP) formats. Its large feature as an open-source communication software proved to be a cost savings benefit as well as an easy method to communicate as an instant messaging service. Overview of Competing Technologies As messaging services gain popularity, competing technologies will continue to emerge to produce the next best form of technology. Competing technologies such as Lync, Skype, Google Talk, Yammer, and many others have been developed to function as a competitive forms of communication against Jabber. Though despite their various competitive...
Words: 575 - Pages: 3
...To: Claims Staff From: Management Team Subject: Reminder of company policy on acceptable use of email and text messaging Good Afternoon Staff, This email comes as a friendly reminder of the proper use of company electronic communications and supporting systems. The Company reserves the right to change this policy at any time. The policy applies to all Users, which shall be deemed to include employees, contingent labor, consultants and other performing work on behalf of the company. 1. Definition Company Confidential Information is defined under the Enterprise Security Policies Glossary and the Security Classification Safeguard Standards Policy. External Communication is defined as any communication or an attempt to communicate through the use of electronic computers or electronic devices, which include mobile phones, Blackberries, and Palm Pilots. Electronic Communication Systems include all supporting systems or technologies for creating, transmitting, exchanging, or storing Electronic Communications. Examples of Electronic Communication Systems include, but are not limited to: 1. Intranet Web (for example, the Zone) 2. Extranet (for example, internal sites provided by the company for its vendors, affiliates, and the like to access. 3. Internet World Wide Web 4. Web 2.0 (for example, applications such as used with social networking, wikis, blog sits, and video sharing sites) 5. Blackberries, Palm Pilots, iPhones, cell phones, and similar electronic devices...
Words: 1095 - Pages: 5
...Introduction Instant Messaging (IM) is a technology that allows instant communication between employees and customers in the workplace. It can be utilized to improve the efficiency of communication in the workplace to promote employee collaboration especially in businesses where employees work remotely from each other. In addition, IM and other social networking tools are increasingly required to create a friendly workplace for newer generations who expect to be connected both at home and at work. According to the Second Annual AP-AOL Instant Messaging Trends Survey, 27 percent or one in every four adults, use IM at work. Once viewed primarily as a communication medium primarily used by teenagers, IM has matured into a viable communication tool for all businesses, small to large as part of a social networking and collaboration strategy. In addition, many IM technologies include both video conferencing and voice over IP communication. However, although IM offers many benefits, it also introduces the potential for a number of negatives and risks which must be addressed with employees in order to provide an efficient and effective communication system. All implications must be considered before instituting a company wide IM system. The following are some of the pros and cons associated with IM in addition to some of the IM services that a business should consider: Pros • More Efficient Communication IM is more efficient because workers can communicate instantly...
Words: 1502 - Pages: 7
...The four forms of technology that we picked are emails, text messages, conference calls and videoconference. Even though each one of them is different from each other, but sometimes they go hand to hand. Now I would describe each one of them: 1- Email: in business can be used for internal company communications, marketing purposes and coordinating with business partners, suppliers and customers. Some common advantages of business email over traditional mail or telephone communications are cost reductions, lower overhead and speed. The company I work for at this moment, we rely a lot on emails because of the speed and also the reliability of such medium. 2- Text messages: The use of text messaging for business purposes has grown significantly during the last few years. As companies seek competitive advantages, many employees turn to new technology, collaborative applications, and real-time messaging such as SMS, instant messages, and mobile communications. Some practical uses of text messaging include the fuse of SMS for confirming delivery or other tasks, for instant communication between a service provider and a client, and for sending alerts. In my job we use text messages to advice customers of promotions, when their bill is due, when they make a payment, when they make changes to their accounts and also to notify them when their replacement phone has arrived for the to pick up. It’s very convenient and a quicker way of communicating information to the customers...
Words: 262 - Pages: 2
...Communications Channel Paper Kristen Peoples & Rebecca Mckeeth HCS/320 Health Care Communications Professor Paul Woods May 7th 2012 Communication Channels Communication is something very important no matter what organization or workplace one might reside. It is something that is absolutely necessary in a business model and as described by the lay networks website the essential components include encoding, medium of transmission, decoding, and feedback ("The Process of Communication", n.d.). With everyday living, comes communicating with others. Some people are great communicators, some people are horrible communicators and some just need to be pushed a little and learn the ropes of how great communication can be. Communication doesn't just come to us as human beings. We are born knowing we have a voice, but there are things we need to learn along the way to perfect and make ourselves the best we can be. With that being said, there is no stopping to our communication skills. Even as working adults, we are still learning different ways to communicate within our jobs. In this brief paper that will outline all forms of communication and how we use it on an everyday basis, we will be able to educate the reader on the different ways we as students use communication at our workplaces and everyday life. Although we all come from different areas of living and study we will concentrate on the different types of formal and informal communication and how we use it every day...
Words: 1466 - Pages: 6
...2012 Subject: Acceptable Use of Email and Text Messaging Dear Employee, Christie, Inc has recently experienced a rash of viruses being downloaded and spread through our intranet. We need to ensure that our customer data stays secure. Effective immediately, we are announcing a new email and text messaging policy. In an effort to ensure company resources are used only for business purposes, the following policies are in effect: • Instant Messaging must only be used for business purposes. o This includes interoffice communication. Anyone starting a message session with you must be blocked if they are not an employee. • Email will be monitored to ensure that only business related are sent. o Emails that forward pictures puts our system at risk. Do not open any attachment that you cannot verify is from a safe sender. • Conducting a private business is prohibited using Christie, Inc. resources. o You are not able to use any internal system to conduct personal business. • No spamming, harassing, or solicitations are allowed. o Mass emails are generally flagged by servers to alleviate this conduct. • All emails must be archived for a period of 365 days for auditing and record keeping. o In outlook you are able to assign a policy of 365 days before the system automatically deletes them. As a reminder, email and text messaging are not secure forms of communication. Anything sent over the company’s internal servers can and will be monitored to ensure professionalism...
Words: 305 - Pages: 2
...Technology and Communication Our learning team picked four different types of communication that business now days are using and we believe that they are going to continue using throughout many more years, due to that fact that these forms of communication have been in use since the 90s and they keep upgrading and getting better. The four forms of technology that we picked are emails, text messages, conference calls and videoconference. Even though each one of them is different from each other, but sometimes they go hand to hand. Now I would describe each one of them: 1- Email: in business can be used for internal company communications, marketing purposes and coordinating with business partners, suppliers and customers. Some common advantages of business email over traditional mail or telephone communications are cost reductions, lower overhead and speed. The company I work for at this moment, we rely a lot on emails because of the speed and also the reliability of such medium. 2- Text messages: The use of text messaging for business purposes has grown significantly during the last few years. As companies seek competitive advantages, many employees turn to new technology, collaborative applications, and real-time messaging such as SMS, instant messages, and mobile communications. Some practical uses of text messaging include the fuse of SMS for confirming delivery or other tasks, for instant communication between a service provider and a client, and for...
Words: 475 - Pages: 2
...Communication Technology Steve Lopez BUS 600: Management Communications with Technology Tools Prof. James Worsley August 6, 2012 Communication Technology Communication and technology have evolved over the years and at a rapid pace. With these tools together, they have shaped industries and grew businesses exponentially. Many years ago, man had to use smoke from fire to communicate over long distances. With the new inventions and new technologies for communication, the business world shrunk the globe. Baack (2012) defines communication as, “transmitting, receiving, and processing information.” The organization that does these three things the quickest gives them an advantage on their competition. An organization needs to enhance its performance by first understanding the correct communication technology for them. The organization needs to be able to deliver communications that are timely, accurate, effective, and efficient. “These various modes of communication may be used to disseminate official information between employees and management, to exchange hearsay and rumors, or anything in between” (Reference for Business). Organizations need to understand what communication tools will best fit their organization. Defining the objectives of the organizations communication needs along with the costs is beneficial to the right communication tools needed for that specific organization. Table 1.1 shows the...
Words: 1992 - Pages: 8
...messages at the right moment. An intranet can be used in a business to allow authorized customers to have limited access to its internet intranet. Authorized buyers could link to a portion of the company’s intranet to obtain information about the costs and features of the company’s products. The Intranet’s firewall makes sure that only authorized clients and buyers access the company’s products. It does this by ensuring that the access to the company’s internal data is limited and secure. Intranets are great ways to sell your product and to get it out on the market. Another way to stay in contact with customers, suppliers and employees more easily is wireless communication. It also provides more flexible arrangements for organizing work. Internet networking provides connectivity for internal private intranets that can be accessed by different computers inside and outside the company or organization. Cell phones can also be used for business purposes. Cell phones can be used for voice communication, texting, emails, instant messaging, photos, games and even transmitting corporate data for companies or your job. A cell phone is another great way to keep in touch...
Words: 1081 - Pages: 5
...conferencing replace traditional communication method Introduction Traditional communication method, history. Online conferencing today Roles in different stage to society, organization, personal and business. Comparison Traditional communication method Online Conferencing product, function, application. Changing to society and organization Online conferencing replace traditional communication method Pro and Cons Analysis pros and cons between traditional communication method and new online conferencing New technology to market Benefits Advantage & disadvantage Case Study Skype Go-to-meeting Conclusion Life behavior changing by new technology New technology and service expecting to market! Introduction Traditional communication method Face to face Tele-audio Simplest way - Telephone, 2 parties only Conference call – One way + multiple parties Three-way calling Tele-video Mobile links to satellites using specially equipped trucks Online conference What is online conference? Online means “Connected to a computer and internet, we called this as “Web Conference” History 1980 Online chat service by CompuServe Early 1980s Electronic Meeting System as university and research projects Late 1980s Ancestor of modern Electronic Meeting System “Group System” at 1989. 1992 Popular online video-conferencing tool CU-SeeMe first operational Mid 1990s Web-based chat and instant messaging Late 1990s The first real...
Words: 801 - Pages: 4
...Business Communication Trends COM/ 285 January 29, 2012 Jennifer Buchholz Business Communication Trends Business communication plays an important role in the success of any organization. It is a vital part of how employees in an organization carrying out their daily activities. Business communication has come a long way, from the days of telegram and mail delivery that took weeks to reach the intended party to the evolution of emails, instant messaging, and video conferencing that is almost instant. In today’s fast pace business world, technology has provided companies with the tools necessary to communicate effectively. “Technology makes communications across the globe seem much closer. Today, office employees are expected to know how to navigate through the Web and to use word processing, e-mail, spreadsheet, database, and presentation software”( Kitty O. Locker, Donna S. Kienzler, 2008, pg 14). There are different forms of communication that are used within an organization. These forms varies from face-to-face or phone conversations, informal meetings, presentations, e-mail messages, letters, memos, reports, blogs, text messaging, and the local intranet. I am employed at the University of Phoenix as an Enrolment Advisor and communication plays an integral role in how I carry out my job functions. In my day-to-day functions I rely on many forms of communication to receive and provide information. The form of communication that I use depends on whether I am communicating...
Words: 800 - Pages: 4
... Due Date February, 23 2015 Isuzu Australia Limited or IAL is a subsidiary of Isuzu Motors Limited in Japan and are responsible for all things Isuzu Trucks in Australia. The company needed a way to connect their entire dealer network and improve the speed and accuracy of their communications between headquarters and each dealer and other business partners The Need for a new system. Why did they need to update their system and how would they accomplish this in a timely and efficiently manor The reasoning behind getting this communication network up and running is the high priority requirement for access to the latest materials and information from IAL head office (Bigdoli, 2014). In 2005 they distributed all information in printed format and shipped via the Australia Post. The benefits to creating a centralized communication network would be exponential to their productivity, dealers and other business partners would be able to access information and submit issues in real time instead of relying on post. IAL decided to use IBM’s WebSphere portal and Workplace Web Content Management (WCM), along with Lotus Same Time instant messaging, Lotus Quickr for team based project management and Portal Document Manager (PDM) for a central repository of documents. The reasoning behind this was given by the Staff Operations Manager, Aninka Morhall – We chose WebSphere Portal and WCM because this solution was more capable of meeting our needs than the other...
Words: 777 - Pages: 4
