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Internet Abuse in the Workplace

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Internet Abuse in the Workplace Internet abuse in the workplace is an issue that impacts employers in various ways including time, money, and productivity. Monitoring websites have found “that more than 50% of employees use the Internet for personal reasons during an average work day” (Young, 2010, p. 34). Research shows that employees are spending about 3.24 hours on non-work related websites in an average day (Young, 2011). Internet abuse issues are so prevalent that employers are faced with how to enforce internet policies and finding ways to restrict and manage this problem. This essay will address how Internet abuse impacts productivity, customer service skills, draining on network resources and legal liabilities. Productivity and customer services suffer when personal internet use is abused during work hours. Internet abuse distracts employees and may reduce productivity and customer service. In result, this can lead to a company’s reputation being damaged or even destroyed (Young, 2010). Employees that surf the internet can slow down response time in assisting customers or fail to meet deadlines and may fail to complete a task effectively (Young, 2010). If these problems are not addressed, they can cause an employee to produce unsatisfactory products or expectations which overtime can hurt or destroy the employer’s creditability. To help prevent an employer from losing their creditability employers are becoming proactive and implementing policies that help employees understand what necessary actions will be taken for employees found misusing the internet and failing to produce satisfactory products or expectations. Furthermore, an employee’s personal internet usage is not only hindering their work performance but can put a strain on network resources. Internet abuse can cause draining on network resources (Young, 2010). When an employer has an excessive amount of activity on a network this can cause the network to run slow or even at times cause an overload to the network. Drain on the network can add additional expense for the employers because they will need a larger network to handle the extra traffic or a faster internet provider (Young, 2010). Employers have the added expense of having to purchase filtering software and monitoring software to help prevent and monitor employee’s internet use. Not only does internet abuse cause increase expense to the employers but, internet abuse also opens them up to more serious issues like legal liabilities. Internet abuse can have more serious legal consequences to the employee and employer if employees are exploring inappropriate websites including porn, gambling and etc (Young, 2010). Many people think that an inappropriate website is just pornographic or gambling but, that is not true. Downloading illegal or unlicensed music or books can also cause legal problems for the employee and employer. Internet addiction has not been diagnosed as a mental disorder but when they do employers will face more legal liabilities under the American Disability Act (Young, 2010). To help prevent from legal liabilities employers are consulting with attorneys to make sure everything is clearly written and stated in their Internet Usage Policies to make sure they are covered from any legal liability issues that may arise. In conclusion, employers are being faced with how to enforce internet policies in the workplace because internet abuse greatly impacts productivity, customer service skills, draining on network resources and exposes legal liabilities. If employers do not take internet abuse seriously it can destroy their relationship with customers, become very expensive or cause the company to shut down. To help employers combat all the effects of internet abuse they are evaluating and organizing policies to prevent or help with internet abuse. Employers and businesses are approaching how to manage behaviors related “to hiring, prevention, enforcement, and termination or rehabilitation” for employees (Young, 2010, p. 35). By outlining Internet Usage Policies and enforcing these policies this will help prevent employees from abusing the internet.

References
Young, K. (2010). Killer Surf Issues: Crafting an organizational model to combat employee internet abuse. Information Management Journal, 44(1), 34-38.

Young, K. (2011). Internet Abuse in the Workplace. Academy Of Business Research Journal, 220-29.

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