...Gap Analysis: Intersect Investments Rosa L. Butler University of Phoenix MBCC0107/MBA 520 Transformational Leadership July 01, 2008 Dr. Alvin H. Steward III Gap Analysis: Intersect Investments Introduction In late 2001, the financial services industry began to experience problems due to external forces which were out of control from company managers who could not control the social and political pressures the market was receiving from their customers and Wall Street. Leaders needed to develop strategies to maintain the company’s competitive edge in the new external scenario the industry was having. The Intersect Investment Company was not exempt from this situation and leaders of the company had to take action on how to recover the lost trust from base customers and have a profitable company in the market. Frank Jeffers, Chief Executive Officer (CEO) of Intersect Investment, developed a new company vision which was not supported by all staff members as the companies’ organizational culture was not focused on the customer needs. The new vision required changing the focus to the customer instead of the sale numbers. This new change caused resistance from some of the employees. A lack of support on the new philosophy from The Executive Vice President of Marketing and Sales resulted in the CEO using his legitimate power to remove the manager from the company. “Legitimate power is an agreement among organizational members that people in certain roles can request certain...
Words: 1939 - Pages: 8
...Intersect Investment Company (IIC) is a financial investment firm that has struggled to regain the trust of their clients as well as their constituents on Wall Street. Since the terrorist attacks in New York on September 11, 2001, the financial industry has been nothing short of chaotic. Frank Jeffers is the CEO of Intersect Investment Company and is looking to implement a “customer intimacy” model that will help Intersect become successful in the future. Frank Jeffers has selected a leadership team consisting of Janet Angelo; Executive Vice President of Marketing and Sales, Tomas Hardy; Senior Vice President of Human Resources, Lyn Chen; Vice President of Sales, Joel Contino; Vice President of Marketing, and Annie Sorrento; Director of Sales Operations. Intersect has a wealth of talent to draw from and simply needs to make sure staff are on board with the organizational changes being proposed. Change can stretch an organization to and beyond the breaking point. Changes are seldom welcomed within most organizations and Intersect Investments is no different. Frank Jeffers has a vision of where he thinks Intersect needs to go; unfortunately not everyone on the team shares his vision. Jeffers wants Intersect to fully implement the new “customer intimacy” program within the next year and expects things to go according to his plan. According to Kreitner and Kinicki, “True change in any organization usually takes not only months but years to accomplish.” A leader willing to implement...
Words: 635 - Pages: 3
...Gap Analysis: Intersect Investments Intersect Investments has barely been able to survive the roller coaster like financial industry. Intersect Investments is struggling to keep their clients and employees trust. Chief Executive Officer (CEO) Frank Jeffers has been with the company over 25 years and has resisted organization changes in recent history. Frank Jeffers has realized that the company is hardly surviving and needs to find ways to take the company in a new direction. Franks vision to implement the customer intimacy model and a new set of products has met some resistance by some senior management and employees alike. To overcome the resistance, Frank has hired a new Vice President of Marketing and Sales with experience in using the customer intimacy model. Once the internal stakeholder’s issues are resolved, Intersect Investments should be on their way to accomplishing the organization goals outlined in the strategic plan. Situation Analysis Issue and Opportunity Identification Intersect Investments has been fortunate to survive through times of uncertainty. In order to continue this progression, a more personal relationship between client and investor needs to be established. The aggressive one year transformation plan has been implemented and it is now necessary for the staff of Intersect Investments to adapt. However, with this change comes resistance. Intersect Investments is observing resistance from the directors. The directors are avoiding the new plan and...
Words: 1685 - Pages: 7
...Gap Analysis: Intersect Investments-Tables 1 and 2 John Doe MMPBL520-University of Phoenix November 14, 2011 Dr. Phil Gap Analysis: Intersect Investments-Tables 1, 2, and 3 Before Intersect Investments begins to implement changes that will affect the future of the business, the company must have a full understanding of the problems they face and the opportunities that exist. Intersect Investments needs to clearly asses where they currently stand as a company and define where they want to be. The Gap Analysis “is useful at the beginning of a project when developing a business case, and it's essential when you're identifying the tasks that you need to complete to deliver your project” (Mind Tools LTD, 2011). In this assignment, Tables one, two, and three are provided as tools to identify issues/opportunities, stakeholders, and the end-state goals. Issues and Opportunities One of the issues facing Intersect Investments is employee retention. The company needs a stable work force to help the company better serve the customer. The company is struggling with low employee morale. The company must develop a culture that helps promote positive motivation amongst their employees. The company will need to strengthen their culture with “the idea is that strong cultures create goal alignment, employee motivation, and needed structure and controls to improve organizational performance” (Kreitner & Kinicki, 2003). Sales have been anything but steady for Intersect Investments...
Words: 817 - Pages: 4
...IS427: Unit 3 Assignment 2: IT Security Compliance and Governance Gap Analysis Plan Outline Learning Objectives and Outcomes You will learn about the process of performing an information technology (IT) security compliance and governance gap analysis. Assignment Requirements In this assignment, you will be given a Request for Proposal (RFP) that includes a current IT policy framework description and a complete technical description of what is needed. You are required to prepare a project plan that defines the tasks necessary to perform a security compliance and governance gap analysis. You should include tasks, resources, cost estimates, and time estimates in the project plan. You will be graded on your ability to break the IT security compliance and governance gap analysis process into manageable parts and then organize them into a project plan. Students who produce a project plan with task details for all necessary tasks in an IT security compliance and governance gap analysis should receive a full grade. Required Resources RFP Worksheet: Project Plan IT Security Compliance and Governance Gap Analysis Submission Requirements Format: Microsoft Word Font: Arial, Size 12, Double-Space Citation Style: Chicago Manual of Style Length: 1–2 pages Self-Assessment Checklist I have prepared a project plan that defines the tasks necessary to perform a security compliance and governance gap analysis. I have included tasks, resources, cost estimates, and time estimates...
Words: 322 - Pages: 2
...Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments University of Phoenix Facilitator David Stripling February 1, 2010 Gap Analysis: Intersect Investments Intersect Investment Services, a highly successful investment services organization, offers a set of diverse financial options to its clients. Due to the volatility of the market since 2001, Intersect, along with other financial sector companies has struggled. Recently they have suffered and in the last four years barely survive. Within the past year, Intersect has experienced a decline in sales and customer satisfaction. In survival mode, leadership has proposed a revolutionary organizational change, largely in the area of sales methodology. (University of Phoenix, 2010) Intersect’s Chief Executive Officer wants transformation of the entire organization in order to recover lost profits. The newly launched strategic plan will attempt increase their level of customer satisfaction, increase sales, and increase customer-base by implementing a new “customer intimacy” sales model as well as to expand existing product and services. (University of Phoenix, 2010) In order for Intersect to move forward with this organizational change the leadership need to make a full assessment of the current situation. Ccurrent issues and opportunities will be examined and discussed as well as stakeholder perspectives in relation to end-state goals. The “gap” will then be analyzed and identified...
Words: 842 - Pages: 4
...necessary. Intersect Investment Company has struggled since September 11, 2001. In the search for a solution to their problem, it is important for Intersect Investment to conduct benchmarking research. The decisions for company restructuring is done by a process called benchmarking. In the case of Intersect Investments, both competitive and generic bench marking, can be evaluated and applied. The following is an analysis of benchmarking data from 6 companies that have successfully or unsuccessfully navigated through similar situations. Following the analysis, the initial benchmarking material is provided. The benchmarking data along with the analysis can be used to develop alternative solutions for Intersect Investment Company. While evaluating each company closely, Intersect Investment will pay special attention to each company’s success or failures. Several key factors, such as external and internal forces, extrinsic motivation, organizational and cultural changes, and emotional intelligence will be considered. Introduction Ever since 2001, the financial industry has been an unpredictable climate, with firms “struggling to keep both their clients” trust and Wall Street’s credibility,” (Intersect Investment, 2008, p.1). Intersect Investment has had their share of issues in the past year as their revenue targets have not met goals, sales employee turnover is up 25%, customer satisfaction has declined 10%, and customer attrition has increased to 25% a year (Intersect Investment...
Words: 557 - Pages: 3
...Intersect Investments Gap Analysis: Intersect Investments Rosa L. Butler University of Phoenix MBCC0107/MBA 520 Transformational Leadership July 01, 2008 Dr. Alvin H. Steward III Gap Analysis: Intersect Investments Introduction In late 2001, the financial services industry began to experience problems due to external forces which were out of control from company managers who could not control the social and political pressures the market was receiving from their customers and Wall Street. Leaders needed to develop strategies to maintain the company’s competitive edge in the new external scenario the industry was having. The Intersect Investment Company was not exempt from this situation and leaders of the company had to take action on how to recover the lost trust from base customers and have a profitable company in the market. Frank Jeffers, Chief Executive Officer (CEO) of Intersect Investment, developed a new company vision which was not supported by all staff members as the companies’ organizational culture was not focused on the customer needs. The new vision required changing the focus to the customer instead of the sale numbers. This new change caused resistance from some of the employees. A lack of support on the new philosophy from The Executive Vice President of Marketing and Sales resulted in the CEO using his legitimate power to remove the manager from the company. “Legitimate power is an agreement among organizational members that people in certain roles...
Words: 313 - Pages: 2
...GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments MMPBL/520 Rick Johnson University of Phoenix Gap Analysis: Intersect Investments Intersect Investment Services has been losing ground since the bombing of the World Trade Center in 2001. The company has decided to implement a drastic revolutionary change in order to become an industry leader. The company hopes new products and a new approach to customer interaction will help them realize their goals. Situation Analysis Issue and Opportunity Identification Intersect Investment Services is an investment company that has found itself struggling do to economic changes that occurred after the American tragedy on September 11, 2001. The company has seen a decrease in customers as well as a decrease in customer satisfaction of the clients they have retained. The goal of the company is to improve its brand image by establishing long term customer relationships. The company also wants to gain Wall Street’s trust and respect in order to keep their positive public image and not have their ethics questioned, which is the case with other industry leaders is. Stakeholder Perspectives/Ethical Dilemmas Because of recent ethical dilemmas in the investment industry, investors are concerned about who can be trusted with their funds. They could lose a life’s savings or retirement fund if they make the wrong decision. The sales employees have not been meeting their expectations and stand to lose...
Words: 1507 - Pages: 7
...intersect investments Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments David Green University of Phoenix Gap Analysis: Intersect Investments The troubles of September 11, 2001 have caused turmoil in the investment community, and Intersect Investments is one of those firms looking to improve their company. The industry has been affected by constant change, and for a company to stay profitable they will need to make change’s to cope with the ever-changing financial industry. Many firms have been losing customers due to lack of trust, and Intersect has been among these companies. Frank Jeffers the CEO of Intersect is aware of the problems and he is trying to make the changes necessary for Intersect to survive. Frank has identified the new vision that the company needs to take to increase profits, and retain customers. Frank’s vision includes offering a wide range of products and services for small businesses and consumers using the customer intimacy model. Frank believes that the intimacy model will result in long-term relationships with the customers, and this is due to the inclusion of trust and value as a part of the intimacy model. For Intersect to be successful, the company needs to identify the issues and the opportunities facing the company. Intersect also needs identify the problems, and ethical dilemmas that they are facing now. The following analysis will help to identify these issues as well as show the end goals...
Words: 1634 - Pages: 7
...Gap Analysis: Intersect Investments Introduction The overall financial services industry has been in a state of turmoil since September 11, 2001. Several of the financial firms have been struggling to keep both their clients trust as well as Wall Streets credibility. Within the last year CEO Frank Jeffers has identified a new vision in hopes to steer the company in a new direction. This vision will hopefully improve its brand image and begin establishing long-term customer relationships. If successful this vision will re-establish trust within Wall Street. In the past, Intersect Investment Services has barley been able kept their head above water. Within the organization several members of the management team don't agree with the new model there for causing issues internally and externally. With implementing the right concepts Intersect Investments should be able to get back on track and become profitable again. Issue and Opportunity Identification Lack of client trust and Wall Street credibility are external forces that have forced Frank Jeffers to reevaluate the way his company does business. “External forces for change originate outside the organization. Because these forces have global effects, they may cause an organization to question the essence of what business it is in and the process by which products and services are produced” (Kinicki & Kreitner, 2004, p. 674). By implementing a new vision, Frank hopes to provide an opportunity for the company to increase revenue...
Words: 1122 - Pages: 5
...Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Gene One Stacy Starkes University of Phoenix May 17, 2010 Gap Analysis: Intersect Investments Gene One is a ground-breaking Biotech organization that has been faced with many issues. The organization has been forced to expand at a rapid rate to meet the organizational goals of becoming one of the leading organizations in the biotech industry. In order to compete with the ever increasing biotech industry, the CEO and the board of directors believe that going public within the next three years would be beneficial for the organization. By making the appropriate choices of becoming a publically traded organization, Gene One will bark upon a journey that will help them to revolutionize and to use cutting edge technology of eliminating pesticides on tomatoes and potatoes to meet the organizational goals. The rapid growth rate took the organization from a small $2 million start-up company to more than a $400 million in annual sales. Therefore, by implementing an IPO strategy and implementing other strategic goals will help fulfill the organizations growth target and prove the organization is worthy of its capabilities. In addition, the method of benchmarking can help Gene One to succeed and enable the organization to find the necessary solutions to the most pressing and immediate issues. According to The Benchmarking Exchange (2010), “Benchmarking is the process of measuring an organization's internal processes...
Words: 3263 - Pages: 14
...In: Business and Management Motivation Concept Analysis Motivation Concept Analysis Motivation in theory – Frederick Herzberg two factor theory Tomala Lewis PSY/320 6/5/2010 Angelica James Motivation Concept Analysis Motivation in theory – Frederick Herzberg two factor theory I agree with Mr. Frederick Herzberg’s two factor theory 100% and without any shadow of a doubt. There is no way any small business or large company can succeed, grow and continue prosperity in the future without the two factors Herzberg theorized. The first of two factors believed by Herzberg is Hygiene factors; Hygiene factors are based on the need for a business to avoid unpleasantness at work. If these factors are considered inadequate by employees, then they can cause dissatisfaction with work. Hygiene factors include company policy and administration, wages, salaries, and other financial remuneration, quality of supervision, quality of inter-personal relations, working conditions, and feelings of job security. The second factor believed by Herzberg is Motivator factors. Motivator factors are based on an individual's need for personal growth. When they exist, motivator factors actively create job satisfaction. If they are effective, then they can motivate an individual to achieve above-average performance and effort. Motivator factors are status, opportunity for advancement, gaining recognition, responsibility, challenging and or stimulating work, and a sense of...
Words: 442 - Pages: 2
...Skip to NavigationSkip to Content TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory JoinSearchBrowseSaved Papers Search Home Page »English and Literature Analysis of ‘an Old Woman’ – by Arun Kolatkar In: English and Literature Analysis of ‘an Old Woman’ – by Arun Kolatkar Analysis of ‘An Old Woman’ – By Arun Kolatkar In the poem “An old woman” poet Arun Kolatkar uses the image of a mendicant old woman to symbolize the decay in society which he is trying to convey through the poem. The poem dives right into the subject matter, there is no description of the setting or nor any physical description of the woman, because the poem isn’t meant to be an image of a particular city or a particular person. All of us have at some point been in the situation of the narrator in the poem. And quite a few of us no doubt on some occasion have reacted the way the narrator did. And this is the very aspect of the poem which raises so many thoughts in our minds. The poem starts with an old decrepit lady holding the sleeve of a narrator and tagging along, nagging him for some money. “She wants a fifty paise coin”, but she is not begging for it outright. She offers to take him to the horseshoe shrine. This is the second aspect of the poem which is so appealing to the reader. People often argue that beggars are lazy and do not work for a living and therefore are in the position they are, which is mostly untrue and in this situation the...
Words: 562 - Pages: 3
...With the help of this branch, we can apply Economics in decision making. Managerial Economics bridges the gap between economic principles/ theory and managerial practice. To take a specific decision, this branch applies micro economic analysis. We can apply the principles of Economics in taking decisions related to some problems like scale of operation, quantum of resources to be employed, marketing etc. Because of the scarcity of the resources it is not possible to have whatever we want. To get the better value from limited resources it is essential to evaluate the difference between the total cost and the total benefits of any activity. To choose the better option one of the tools provided by the managerial economics is marginal analysis. By weighing the marginal benefits against the marginal costs one can take the best decision. Marginal Costs- Marginal cost is the change in total cost when one more unit is produced. Marginal cost occurs when an activity increases by one unit. When the firm increases its production the total cost always increases even though the marginal costs may not rise. Rise in marginal costs is shown in the below chart. Following table shows the total cost and the marginal cost by making pizza: Quantity Total Cost Marginal Cost 0 0 -- 1 5 5 2 10 5 3 17 7 4 25 8 5 34 9 6 44 10 7 58 14 8 73 15 9 90 17 10 110 20 (MARGINAL ANALYSIS) Marginal Benefits- Marginal benefit is change in total benefit when one more unit is produced or when an...
Words: 576 - Pages: 3
