...Gap Analysis: Intersect Investments Introduction The overall financial services industry has been in a state of turmoil since September 11, 2001. Several of the financial firms have been struggling to keep both their clients trust as well as Wall Streets credibility. Within the last year CEO Frank Jeffers has identified a new vision in hopes to steer the company in a new direction. This vision will hopefully improve its brand image and begin establishing long-term customer relationships. If successful this vision will re-establish trust within Wall Street. In the past, Intersect Investment Services has barley been able kept their head above water. Within the organization several members of the management team don't agree with the new model there for causing issues internally and externally. With implementing the right concepts Intersect Investments should be able to get back on track and become profitable again. Issue and Opportunity Identification Lack of client trust and Wall Street credibility are external forces that have forced Frank Jeffers to reevaluate the way his company does business. “External forces for change originate outside the organization. Because these forces have global effects, they may cause an organization to question the essence of what business it is in and the process by which products and services are produced” (Kinicki & Kreitner, 2004, p. 674). By implementing a new vision, Frank hopes to provide an opportunity for the company to increase revenue...
Words: 1122 - Pages: 5
...Problem Solution: Intersect Investment Services Intersect Investment Services (IIS) is a financial services industry company which has been struggling to survive in a market which has been in constant state of flux, never certain and always chaotic (University of Phoenix, 2008). IIS has “barely managed to survive, but resisted making a drastic, strategic shift” (University of Phoenix, 2008, p. 1). The changed market conditions have led to the changed vision of IIS which is: “Provide a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer” (University of Phoenix, 2008, p. 1). This new vision has not been realized yet and therefore, the Executive Vice President of Marketing and Sales has been released of his duties and was replaced by Janet Angelo as new Executive VP of Marketing and Sales. A number of reasons contribute to the fact that why the transformation of IIS was not successful and these reasons are (1) no clear communication about how the change should take place, (2) no explaining and reinforcing on why the change should take place, (3) resistance to the change of key personnel, and (4) the goals to achieve were not aligned with the new strategy. No clear communication has been identified by Kreitner and Kinicki (2004) as one of the main reasons why organizational change initiatives fail. The communication of organizational change...
Words: 5805 - Pages: 24
...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Mary Jacobs University of Phoenix Problem Solution: Crys Tel Crys Tel has learned that resistance to change and lack of flexibility endanger the progress of an organization, limiting its powers. With this in mind the Chief Executive Officer Morgan Trevannon decided to initiate new ideas to increase the company’s financial future. A potential goal has been established to advance the telecommunication industry with this process Crys Tel is likely to face technological and administrative changes regularly. Team members have been organized to have brainstorming sessions to develop an implementation strategy that will be beneficial to shareholders, management, and employees. This implementation process will be done in stages to ensure any defects will be caught early in the project and corrected prior to finalizing the go live time. Situation Analysis Issue and Opportunity Identification Crys Tel has decided to implement a transition plan to optimize flexibility, promote innovation, and sustain change. By the end of the initiation phase of the Project Delivery Framework (PDF), teams must complete the Project Charter. The Project Charter aims to achieve two key objectives: 1. To facilitate early engagement of the known cross-impacted teams and work together to finalize the high-level scope of the project. Although this high-level scope will be elaborated...
Words: 2788 - Pages: 12
...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Lisa Browning University of Phoenix Transformational Leadership MMPBL520 Problem Solution: Intersect Investments This paper will reflect the issues and opportunities that are surrounded by a company called Intersect Investment, a financial firm that is experiencing extremely difficult times over the last several years and had struggled to maintain its existence within the industry and its credibility on Wall Street. Intersect Investment has been resistant to change within its organization and the industry causing the organization to suffer overall. Intersect Investments CEO has realized that radical changes must take place for the company to survive but there has been conflict within the organization to prohibit the growth that is needed for longevity. New, recruit, Janet Angelo has been hired to implement the change model that CEO, Frank Jeffers believes in and that it can turn Intersect Investment around to not only be profitable but improving the company’s organizational culture overall. Janet Angelo is ready to take on the challenge. Although, she has the track record for successful strategies that she has implemented in the past but, this one will be a little different, because she has to complete this task in record time. A task she has not had before. We will also look at the interest rights and values of all stakeholders involved, such as executive board members...
Words: 4246 - Pages: 17
...Head: INTERSECT PROBLEM: SOLUTION AND DEFENSE MBA 520 Transformational Leadership October 27, 2008 Problem Solution: Intersect Investments Introduction Intersect Investment is a financial services organization that has been struggling to compete against Wall Streets compelling record of success since the day of September 11, 2001. The constant flux in the financial organization has left Intersect with a decision they need to make immediately in order to implement and maintain the trust of their clients and their credibility in the market. In the past four years Intersect Investment Financial Services has barely managed to survive but has resisted making any drastic changes. Now it is apparent that the organization must make risky choices in order to see how it affects the changes in the way it interacts with its customers if it is to be competitive and regain the company’s standing in the financial services industry. This paper will examine the problem solution analysis next will follow the problem-based learning model which are: situation background, framing the right problem, identifying end state and goals, identify alternatives, evaluate alternatives, identify and assess risks, make the decision, develop and implement the solution, and finally evaluate the results. The Intersect Problem Solution and Defense analysis will refer to the problem-based learning model and scenario, which will focus on turning challenges into opportunities and transitioning Intersect Investments...
Words: 4464 - Pages: 18
...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Joshua Shinlever University of Phoenix Problem Solution: Intersect Investments In a tough economy and the time of globalization, organizations that have found that the time for offering minimal products and an impersonal approach is not always the most profitable or successful way to operate. In the scenario of Intersect Investments, the CEO Frank Jeffers at this fictional organization believes that a customer intimacy approach is the logical next step to realize growth targets. As a result, the Executive Vice President of Marketing and Sales was replaced as he was not on board with the new vision for Intersect Investments. (University of Phoenix, n.d.). Internal problems threaten to hinder the success of Intersect Investments. This paper will examine the issues and opportunities faced by Intersect Investments, the stakeholders perspectives and any ethical dilemmas faced by Intersect Investments, as well as alternate solutions to the issues faced. Situation Analysis Issue and Opportunity Identification With the economic downturn, the financial services industry has been instable. The unpredictable environment of the industry has left countless financial firms struggling to keep both their clients’ trust and Wall Street’s credibility. With weakening profits and after years of struggling to stay afloat, the CEO of Intersect Investments has decided that some quick...
Words: 2342 - Pages: 10
...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Michelle Wickham University of Phoenix Problem Solution: Intersect Investments Intersect Investment is an organization operating in the financial services industry that has been experiencing financial difficulties because of its inability to improve falling sales and establish long term customer relationships. The company has been struggling for the past four years and the leaders of the organization have resisted making needed changes in the company’s strategic direction. CEO, Frank Jeffers wanted to change the direction of the company and created a new vision for the organization “Provide a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer” (University of Phoenix, 2010, p. 1). Jeffers is aware of the tough road ahead for the company and has rallied his troops to share his vision to help the struggling organization regain its profitability. There are major obstacles on the road to achieving the new mission as some key staff members are resistant to the change efforts. For the new vision to be a success the organization requires a major overhaul of its current practices; however, all obstacles to change efforts must be overcome. Additionally, a clear and concise plan must be developed and include strategies for addressing...
Words: 3827 - Pages: 16
...Problem Solution and Defense MMPBL 520 Problem Solution: Intersect Investments Problem Solution and Defense Intersect Investments is a financial services organization that has been struggling to compete against Wall Street's compelling record of success since the day of September 11, 2001. As a result of the perpetual unrest in the financial world; Intersect Investments needs to make a decision immediately in order to maintain momentum and assurance to their clients of their reliability and stability in the financial market. During the past four years Intersect Investment Financial Services has scarcely managed to survive the highs and lows of the financial market without making any drastic organizational or procedural changes. It has become quite evident that Intersect Investment Financial Services must make some chancy, yet calculated choices if it is to be competitive and regain the company's standing in the financial services industry. The problem based solution model is used within this paper to identify the problem, goals, alternatives, risks, implement a solution and assess the risks. An additional analysis outlines the company's challenges and transitions them into opportunities. Situation Analysis Issue and Opportunity Identification Intersect Investment Services, Chief Executive Officer (CEO) Frank Jeffers has finally realized the company must broaden its services and improve its customer service to survive a tumultuous climate within the financial services...
Words: 3099 - Pages: 13
...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Jack Sacks Problem Solution: Intersect Investments In this paper you will read my understanding of the facts in reference to the Intersect Investment Scenario. Since 2001, the financial services industry has been encountering problems with trying to bounce back from the turbulent Wall Street disaster. Over the period of four years, Intersect Investments has been struggling to compete in the financial services industry. The company must develop a new strategy that will change the current direction of the company. Intersect Investments has several major problems that need immediate attention. The company is suffering from declining sales which has created declining share value, low customer base, poor customer satisfaction, dissatisfied employees, senior leadership resistant to change, and the company’s credibility is rapidly declining. Realizing the problem, the CEO has hired a new Executive Vice President of Marketing and Sales to pull the company out of its current state and advance the company to a new level. The CEO has developed a new vision to, “provide a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer.” This plan sounds like a winner; however the CEO wants the new Executive President of Marketing and Sales...
Words: 2742 - Pages: 11
...Intersect Investments Transformational Leadership Problem Solution: Intersect Investments Since September 11, 2001, financial service organizations have struggled to maintain existing clientele and gain additional customers. Intersect Investment Services is no exception. The rapidly changing climate has left Intersect Financial Services, CEO Frank Jeffers with an immediate decision to transform the financial institution. Through the volatile climate changes Intersect has managed slightly to survive and has resisted change the last four years. Jeffers realizes he must make some dramatic changes if the organization is to regain its competitive status in the market place. In this paper the subject matter will identify the organization’s decision, goals, opportunities, alternatives, risks, and optimal solution. Situation Analysis Issue and Opportunity Identification The company’s CEO, Frank Jeffers has strong convictions that the company must move in a different direction by broadening its products and services to consumers. Jeffers plans to implement a customer intimacy model to provide more value, increase customer’s trust and enhance relationships. The sales and marketing executive team has an opportunity to embrace the vision that can increase profitability and the company’s clientele base. Team members, employees resistance to change, lack of stakeholders feedback, misaligned values, and beliefs among stakeholders are factors that could prevent...
Words: 2159 - Pages: 9
...necessary. Intersect Investment Company has struggled since September 11, 2001. In the search for a solution to their problem, it is important for Intersect Investment to conduct benchmarking research. The decisions for company restructuring is done by a process called benchmarking. In the case of Intersect Investments, both competitive and generic bench marking, can be evaluated and applied. The following is an analysis of benchmarking data from 6 companies that have successfully or unsuccessfully navigated through similar situations. Following the analysis, the initial benchmarking material is provided. The benchmarking data along with the analysis can be used to develop alternative solutions for Intersect Investment Company. While evaluating each company closely, Intersect Investment will pay special attention to each company’s success or failures. Several key factors, such as external and internal forces, extrinsic motivation, organizational and cultural changes, and emotional intelligence will be considered. Introduction Ever since 2001, the financial industry has been an unpredictable climate, with firms “struggling to keep both their clients” trust and Wall Street’s credibility,” (Intersect Investment, 2008, p.1). Intersect Investment has had their share of issues in the past year as their revenue targets have not met goals, sales employee turnover is up 25%, customer satisfaction has declined 10%, and customer attrition has increased to 25% a year (Intersect Investment...
Words: 557 - Pages: 3
...`Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments University of Phoenix MMPBL/520 Gap Analysis: Intersect Investments With such constant state of flux within the financial services industry, Intersect has attempted to survive. CEO Frank Jeffers decided on a new vision for the company and it is called the “customer intimacy model”. To help implement this model, the organization must align employee morale. Jeffers goal is to build long-term relationships and add value and trust to the customers of Intersect, but employees must stand by the new vision. Intersect understands that benchmarking is a great start to implement its new vision but the restructuring of organizational culture is much more important for the success of the model. Different values, rights, and interest are at stake and it is creating resistance to change. Situation Analysis Issue and Opportunity Identification The financial services industry is struggling and Intersect Investments is in need of an organizational change. Intersect Investments is managing to survive within its industry and is currently facing a 25% turnover rate. The company is in desperate need of increasing customer rates and plans to establish long-term customer relationships so that its brand image is improved. CEO Frank Jeffers realizes that the company will survive by implementing the “customer intimacy” model. In hiring Janet Angelo as the company’s new VP in marketing...
Words: 2522 - Pages: 11
...Problem Solution: Intersect Investments Intersect Investments is falling into the same pit of slumped growth that it sees all around it in the market. Its customers are looking for something different and the company's CEO, Frank Jeffers, has a vision for giving the customers what they are looking for and regaining the company's competitiveness. This vision requires a change in the way the company operates, particularly within its sales organization, where strong roots exist in the age-old way of running the business: if a salesperson wants to increase sales then he or she must increase the number of customers with whom he or she interacts. The purpose of this analysis is to examine the key obstacles facing Jeffers and his organization from implementing this change and the opportunities these issues provide. Fundamental concepts such as motivation through goal setting, external forces of change, organization development leading to organizational effectiveness, continuous reinforcement, and the influence of past experiences will be addressed in the context of this situation and will form the basis for the examination of opportunities. These opportunities will then aid in the understanding of problem and the path forward for Intersect to achieve its vision. Utilizing benchmarking research will enable the incorporation of best practices in the development of an implementation plan that will help Intersect achieve success with its vision. Situation Analysis Issue and Opportunity...
Words: 290 - Pages: 2
...Gap Analysis: Intersect Investments Rosa L. Butler University of Phoenix MBCC0107/MBA 520 Transformational Leadership July 01, 2008 Dr. Alvin H. Steward III Gap Analysis: Intersect Investments Introduction In late 2001, the financial services industry began to experience problems due to external forces which were out of control from company managers who could not control the social and political pressures the market was receiving from their customers and Wall Street. Leaders needed to develop strategies to maintain the company’s competitive edge in the new external scenario the industry was having. The Intersect Investment Company was not exempt from this situation and leaders of the company had to take action on how to recover the lost trust from base customers and have a profitable company in the market. Frank Jeffers, Chief Executive Officer (CEO) of Intersect Investment, developed a new company vision which was not supported by all staff members as the companies’ organizational culture was not focused on the customer needs. The new vision required changing the focus to the customer instead of the sale numbers. This new change caused resistance from some of the employees. A lack of support on the new philosophy from The Executive Vice President of Marketing and Sales resulted in the CEO using his legitimate power to remove the manager from the company. “Legitimate power is an agreement among organizational members that people in certain roles can request certain...
Words: 1939 - Pages: 8
...Solving Radical Equations Solving Radical Equations Topic Index | Algebra2/Trig Index | Regents Exam Prep Center (This lesson will work primarily with radicals that are square roots.) A "radical" equation is an equation in which the variable is hiding inside a radical symbol (in the radicand). is a radical equation is NOT a radical equation To solve radical equations: 1. Isolate the radical (or one of the radicals) to one side of the equal sign. 2. If the radical is a square root, square each side of the equation. (If the radical is not a square root, raise each side to a power equal to the index of the root.) 3. Solve the resulting...
Words: 720 - Pages: 3
