...INTERVIEWING SKILLS QUESTIONING TECHNIQUES 10 types of questions, when & how to ask them LISTENING Listening test, preparing to listen, listening barriers, non-interventional listening, interactive listening, mirroring, echoing, note-taking 1 THE APPRAISAL INTERVIEW Problems, principles, SOS + 5, style, interview tips SNAP 63 15 THE DISCIPLINE INTERVIEW Definition/principles, the SNAP method THE COUNSELLING INTERVIEW The nature of helping, the WRAF approach THE FACT-FINDING INTERVIEW Definitions, additional skills, example 75 85 INTERPRETING BODY LANGUAGE 29 Paralinguistics, types, hands, sitting, standing, eye contact, orientation, proximity, looks/appearance, expressions of emotion, further reading 95 PART 2. INTERVIEW TYPES AND TIPS THE SELECTION INTERVIEW Preparation, structure, evaluation, follow-up 43 PART 3. SKILLS SUMMARIES 1. Questioning Techniques 2. Interactive Listening 3. Body Language 104 107 108 PA R T 1 : I N T E R V I E W I N G S K I L L S Q UESTIONING TECHNIQUES 1 QUESTIONING TECHNIQUES WORD OF WARNING The great majority of interviewers ask very bad questions. Asking good questions is not a natural human talent. Our natural tendency in any kind of interview is to talk too much, to lead the...
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...INRERVIEW REPORT I had the wonderful opportunity of interviewing my X-Brother in law Todd Duncan for my report. Every time I have discussions with him of this nature, I become more and more impressed with his ability and talent as a manager and a leader. When I asked him if I could interview him, he was open to the idea and said, he felt honored that I chose to do this assignment about him. This was a telephone interview and I followe up with a nice thank you. My first question was – “What do you do, and where do you work?” He works at Columbia State Bank; he is located at Corporate Headquarters in Tacoma Washington. He is the VP of retail products and sales for the bank. Todd leads a team of 700 employees for the delivery of bank products for 150 branches in the Western United States. He is positioned over all branch managers, personal bankers, new accounts, and operations managers; in essence he is oversees any department that touches the customer’s checking account. My second question to Todd was, “What is the best part of your job?” His answer was two-fold; the first part of his answer was how he felt emotionally about his job, the second part was -what he felt was most rewarding about his job. Todd said, he felt he had to be fulfilled emotionally to be exceptional at his job. He said, he was emotionally fulfilled because he was part of something he helped build. The most rewarding part of his job was coaching and mentoring his employees, to see them grow and excel was great...
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...I had the opportunity to interview Charles Karnella, Assistant Regional Administrator of International Fisheries (IF) at NOAA. Charles is an extremely busy man and it took me awhile to get “fit” into his schedule. He travels quite a bit, which is why I was interested in interviewing him because I also love to travel. Now here I am sitting in Charles’ office with a view of the beautiful Oahu landscape. It’s a delightful day with a temperature of about 85 degrees, and the sun shimmering down brightly. He is friendly and open so I enjoy his company immediately. He starts off by telling me that he has been employed with NOAA for over 30 years…WOW! I am impressed and feel that I am sitting in the presence of a wealth of knowledge. Charles has worked in several different capacities within NOAA and in several different cities. He has been in Hawaii since 1997. Charles named Nancy Foster as one of the persons that have had a lasting impact of him as a leader. She was the NOAA Protected Resources Director. He feels that he learned a lot about management style from her and that gave him a greater appreciation of his people. Charles said that “As a leader you must look out for the well-being of your people. You must ensure that your people have whatever resources they need to be successful in their jobs”. He felt that the most important decision a leader could make is to “do the right thing”. A leader must maintain their integrity and resist the pressure to ‘go with the...
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...Human Resource Management Interview Everyone that has a job that has at least one or two challenges a day, but in the human resource department I am sure that they deal with more than two issues on a daily basis. Their job as well as our jobs has some form of difficulty in it. For example the HRM job may be difficult mentally and other jobs may be difficult physically as well as mentally. Human resource management is the term used to refer to the philosophy, policies, procedures, and practices related to the management of people within an organization. After interviewing an employer and reading the information from the text book pertaining Human Resource Management they were quite similar. HRM is a job that requires much detail and responsibility. The interview that took place was quite interesting this lady has a lot of responsibilities that she has to administer to everyday. According to the interview that was taken place with Angela her description of an HRM is having the responsibility for designing and administering company policies, procedures, and processes which may include some or all of the following functional areas: employee relations, training and development, benefits administration, employee orientation, safety, leave of absence and reporting. All these require new approaches to influence continual improvement in departmental efficiency and services performed. HRM assures services provided are consistent with customer and employee satisfaction objectives...
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...Introduction This report is analysis of the Health and Rehabilitation center Envoy of Pikesville. Althea Layne director of nursing (my mother) has been at her management position for over 8 years. Envoy of Pikesville, located in Pikesville, Maryland was acquired in 2009. Envoy of Pikesville has been providing services to the geriatric population for over 35 years. Our two-story building has a large, state-of-the-art rehabilitation gym, a welcoming dining experience, and a serene inner courtyard. We feature an outstanding rehabilitation team that includes speech, physical and occupational therapy with 85% of our residents returning home. Their skilled nursing service’s resident-focused approach provides those who have suffered from a prolonged acute or chronic illness or have recently been injured or undergone surgery with the best care possible. In these cases, residents' conditions are often stable, but they continue to require assessment and treatment. And whether it’s nutritional support or assistance with self-care and the activities of daily living, our team is committed to meeting the needs of each resident at every stage of recovery. Their full range of rehabilitative services assists residents with physical, cognitive, psychosocial, and/or communication impairments. Respiratory, physical, occupational, and speech therapy programs use the coordinated efforts of an interdisciplinary team to contribute to each resident's rehabilitation – helping to ensure a successful...
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...A talk with Lonnie Pacelli on introducing change management to your project team Lonnie Pacelli is a business owner, consultant, and author with over 20 years of experience in project management. He has worked with Fortune 500 companies including Microsoft, Accenture, Motorola, Hughes Electronics, AT&T, and Northrop Grumman, and successfully managed projects ranging from installation of complex information technology systems to small process improvements. He is currently CEO of Banzai Sushi in Seattle. Lonnie is the author of The Project Management Advisor: 18 Major Project Screw-ups and How to Cut Them Off at the Pass (Prentice Hall, 2004), The Truth About Getting Your Point Across (Prentice Hall, 2006), and Leadership Made Simple (Amazon.com, 2006). Work Essentials recently talked with Lonnie about how to introduce a change management methodology to a project team. Work Essentials: I know you are a successful author of project management books, but I’d like to start by asking you about your background as a project manager. Where does your expertise come from? Lonnie Pacelli: I have over 20 years of experience, which I gained while managing projects at both Accenture and Microsoft. At Accenture, I worked in most project team roles and for a wide range of clients. Accenture did a great job of teaching me the rudiments of project management and developing great structured habits. I then worked at Microsoft as a program manager, project sponsor, and stakeholder...
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...Contents Background Information 2 Senior Management 2 Number of employees 2 Number of Volunteers 2 Philosophy/mission and mandate of the organization 2 Person interviewed (Name, title, email address, Organizations contact info) 3 Website 3 Short form 3 Management structure 3 Recreation and community development (volunteer services) 5 Senior Management Roles and Responsibilities 5 Revenue and Grants 6 Fundraising type and frequency 6 Expenses covered through fundraising 7 Challenge / Barrier 7 Volunteer Recruitment 7 Number of Volunteers and their consistency 7 External recruitment 8 Demographics of Volunteers 8 Orientation and training process of volunteers 8 Include promotional material that they use to recruit volunteers and/or any samples of forms Example: application, evaluation, manual 8 Background Information...
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...Ankit Chopra was born in Chandigarh, India and moved to the States two years ago to pursue a degree in Sports Administration thanks to a scholarship offer received from the tennis coach at Chicago State University. After his sophomore year there, he decided to transfer and UTC is the place where he believes great things will happen. Leaving India as a teenager was a difficult move but he is extremely happy for the decision he made although at first, he had to get used to the American culture living in a city as Chicago, where the cultural clash can be felt extremely fast. Culturally speaking, India is a very wealthy country and possesses a millenary history. According to Ankit there is a great diversity in religions being Hinduism the largest, followed by Sikhism, Islam, Christianity and Jainism. Despite he does not identify himself with any particular religion, he confesses to be amazed by the existent respect between religions in the USA. The most challenging aspect he faced when he first arrived to the States was the food. Back home, Ankit used to eat traditional Indian dishes, and although it’s not hard to find Indian restaurants in the US, college cafeterias hardly ever serve it. After a few weeks he found himself following a completely occidental menu loaded with fat calories. He soon realized a changed was needed or otherwise he would rapidly start gaining weight. Moving into an apartment where he could cook was the best solution. Moreover, English was not an issue for...
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...Interview 1: 1. Her favorite pair of jeans are made by Rockin’ Revival. She likes them because they have a lot for detailing (very thick, typically vibrant stitching) which she finds to be both fun and less work because she does not have to accessorize. 2. Some challenges run into while jeans shopping would be dealing with her “motherly shape”, which says is a little bit of tummy (so fitting in the waist), as well as fitting in the butt which also bigger. 3. Levi’s were the classic brand from when I was younger, so I own a lot of pairs of those from my 20’s and early 30’s however they do not fit the mommy shape. Because they no longer cater towards her size she started to look at other brands and found that Rockin’ Republic made jeans that fit her “bigger areas” perfectly. 4. Nordstrom Rack, Buckle and Maurice’s are her favorite stores. Because they both carry the brand and style of jeans that she likes (thick stitching kind of glamy jeans). Plus, Nordstrom has some great jean sales and Nordstrom Rack carries discounted brands. 5. Light wash boot cut Silver jeans which fit all of her jean requirements, such as accommodating her larger waist but still fits snugly on the thighs. And a pair of dark cobalt blue flare legged jeans from Maurices that also have detailing (i.e. bedazzling) and very comfy for everyday wear. 6. The ones from Maurcies were $30, while the silver jeans were about $65. Yes it is typical for her, she typically spends no more than...
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...The following is an interview preparation. The university professor has sent six question that deal with case management. The interview will take place in front of her class and case management experiences will be discussed during the interview. Question 1: What interpersonal skills do you think are necessary to have when working with your clients? Answer 1: There are many skills interpersonal skills are case manager must have. The important ones are verbal, non-verbal, problem solving, listening, negotiating, discussion making, and assertiveness and this is why every client is different even when suffering from similar illness, problems or issues. It’s important that you always consider your audience or client when using verbal and non- verbal...
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... Organization and HR Management The Out-of-Control Interview (Case) Case Analysis & Answers By Demetris Kamberis November 13,2014 Organization and HR Management The Out-of-Control Interview (Case) Case Analysis & Answers By Demetris Kamberis Table of Contents Case Synopsis1 Answer To Question 1 ………………………………………………………………………………………………………………………………………….2 -5 Answer To Question 2 5 Answer To Question 3……………………………………………………………………………………………………………………………………….....5 -6 References………………………………………………………………………………………………………………………………………………………………..6 Case : The out- of- Control Interview Case Synopsis The case was focused on the interview process at Apex Environmental ,where the management team and other members of the firm , composed a panel interview employing a stress interview content , at the company’s premises. The interviewee , was a female mechanical engineer graduated , named Maria Fernandez.The only information we had , regarding the questions set by the interview panel , were questions as “Why would you take a job as a waitress in college if you’re such an intelligent person?” and “Are you planning on settling down and starting a family any time soon?”. It is also mentioned , by the side of the interviewee that the interview was ‘ a disaster” but was followed up by an individual meeting with the 2 members of the group , the President and another member of the firm and the main interview questions were concentered...
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...HRIR 2440 Group Project This is a group research-based project on a topic area of Human Resource Management. You are to arrange into teams of 4 to 5 students. Your team task is to choose a specific topic, research that topic and present your findings to the class. There are two parts to this assignment: 1) Written Overview Project Report and 2) Presentation. Teams can choose a topic from a list provided by your instructor or choose your own topic, as approved by the instructor. Note that there are to be only two teams per topic. Your instructor will bring to class a group project sign-up sheet in which you are to list your team member’s names and topic area. The expectation for this assignment is for solid research and analysis of your topic area. Your research is to include information from a wide array of resource material, include an interview(s). (Refer to information in the instructions below pertaining to bibliography and interview expectations). Assertions and insights should be substantiated with scholarly research, relevant course material, based on human resource management concepts and themes and interview material. Individually, students will have opportunity to complete a team assessment form to evaluate your own and team members’ participation on the group project. Each team will be assigned a team to conduct a peer evaluation of that team’s presentation. Once teams are formed, your instructor will provide teams with the presentation that you are responsible...
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...Revenue Management Introduction: The location of our hotel is in the heart of Springfield, Ma off exit 7 next to the Basketball Hall of Fame. At the Springfield Marriott there are 262 rooms with 9 floors and it is a full-service hotel. The property from the outside does not look very impressive, but once you get the grand tour you could say you just might change your mind. Bill Hess, the General Manager gave us a tour of the hotel after his interview, it was a spectacular experience.. Inside of the hotel, adjacent to the garden area there are several banquet halls named after local areas such as “Berkshire”. The full-service aspect is provided by the Champions Sports Bar, Currents Restaurant, and Currents Bar. These food establishments bring in large amounts of revenue and help serve guests the options of breakfast, lunch, and dinner as well as some entertainment. The Marriott has a wide selection of target guests for these dining establishments, including groups outside of travelers. The Champions Sports Bar helps the hotel pick up revenue from locations such as the Basketball Hall of Fame. The major hotel market segments primarily include transient travelers and group guests. Of the transient guests, the hotel’s specific target is a ‘business’ transient guest, many of which have open contracts with the hotel. One of the companies who provide frequent business travelers to the hotel includes Smith and Wesson Gun Company located in Springfield, MA. Usually happens with these...
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... |7 | | |Candidates | | | |Lecture Outline | | | |Strategic Overview |In Brief: This chapter gives an overview of types of | | |Basic Features of Interviews |interviews and their features. It discusses common | | |Types of Interviews |mistakes in interviewing, and outlines effective | | |Administering the Interview |interviewing techniques. | | |Are Interviews Useful? | | | |What Can Undermine an Interview’s...
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... | | | |Candidates | | | |Lecture Outline | | | |Strategic Overview |In Brief: This chapter gives an overview of types of | | |Basic Features of Interviews |interviews and their features. It discusses common | | |Types of Interviews |mistakes in interviewing, and outlines effective | | |Administering the Interview |interviewing techniques. | | |Are Interviews Useful? |...
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