Golbon Moridi
Interview

Interview with Art Willey, Partner and Doctor at Junction City Medical Clinic. Transcribed from a recorded phone interview

1) What does the term "quality" mean to you in your business?

“In our medical clinic ‘quality’ would be providing consistently accurate information and that the test functions that we perform are accurate so that we make good diagnoses and communicate them to our patients to have the best outcome.”

2) How do you track expiration dates of medications kept in the clinic?

“Between the nurses they have a checklist of different activities like that. Most of the medications in our clinic are samples of prescriptions to give out. So on a monthly basis, they go through all of the samples to see what’s expired. We also have some medications which are meant to be given as shots or injections and a different nurse does that once a month. They have a list of these medications which they will record the date that the check was done and any inventory which required disposal and quantity remaining.”

3) What measures do you take after patients leave to ensure proper healing?

“When we can, we try to call them back later. But we have also tried to create a system where they are told to call us to tell us how things are going. In some cases we would have them come back in a week or two, for instance to see how a wound is healing or how a medication is working for them especially if there’s any worry that their recovery might not go well, like if the patient has hemophilia which could prevent proper healing or if the patient is elderly and more at risk for complications. Unfortunately, due to our slim operating budget, we aren’t able to have a nurse check in with everyone periodically after treatment.”

4) When a referral is needed, how do you choose to who the patient is referred?

“I will