...BUS1001 – Introduction to Management and Organisations: Examination Guidance & How to tackle specific questions The Exam Wednesday 21st May 9.30 – 11.30. Three venues: * Sports Centre Hall * Sports Centre Multi Purpose Room Level 1 * Tyne Suite. Premier Inn * Make sure you know which venue you are in and where it is and turn up in good time * 2 hours * 3 questions from a choice of 7 * 40 minutes per question * make sure you do THREE questions 7 questions - 7 areas of management activity * Management generally * Organisation design, structures and processes * Groups and teamwork in the Organisation * Decision Making * Motivation * Leadership * Organisational Culture 2009/10 Paper 1. What are the main features of an organic organisation? In what situations might this type of organisational form NOT be appropriate? Justify your answer with reference to appropriate theory. 2. Explain why, with reference to motivation theory, Performance Related Pay may have limited impact upon an employee’s motivation at work. 3. Why is team-working considered important in modern organisations and what are the problems that may be encountered when trying to introduce such an approach? 4. (Brooks, 2006) states that “an intimate knowledge and awareness of culture should improve our ability to analyse organisational behaviour and to manage and lead” Explain why knowledge of organisational culture...
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...ITIL Study Guide | | | | ITILFND01 Service Management as a practice The purpose of this unit is to help the candidate to define Service and to comprehend and explain the concept of Service Management as a practice. 01-1. Describe the concept of Good Practice (SS 1.2.2) 01-2. Define and explain the concept of a Service (SS 2.2.1) 01-3. Define and explain the concept of Service Management (SS 2.1) 01-4. Functions and Processes (SS 2.3, 2.6.1, SD 2.3, SD 3.6.4, ST 2.3, SO 2.3, 3.1, CSI 2.3) 01-5. Explain the process model and the characteristics of processes (SD 2.3.2, 3.6.4) The recommended study period for this unit is minimum 45 minutes ITILFND02 The Service Lifecycle The purpose of this unit is to help the candidate to understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle 02-2. Structure, scope, components and interfaces of the Service Lifecycle (SS 1.2.3 All ) 02-3. Account for the main goals and objectives of Service Strategy (SS 1.3) 02-4. Account for the main goals and objectives of Service Design (SD 2.4.1, SD 3.1) 02-5. Briefly explain what value Service Design provides to the business (SD 2.4.3) 02-6. Account for the main goals and objectives of Service Transition (ST 2.4.1) 02-7. Briefly explain what value Service Transition provides to the business (ST 2.4.3) 02-8. Account for the main goals and...
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...1.1 (Intro.) CS-M74 Software Product Development (2003-4) 1.2 (Intro.) Roger D Stein BSc PhD MBCS CEng CITP R.D.Stein@swansea.ac.uk Room 302, Faraday Tower 1.3 (Intro.) CS-M74 Pre-requisites • CS-M01 Distributed Programming in Java 1.4 (Intro.) Assessment Report 10% Linux / C 10% Group Project 20% Project Specification 30% Written Examination (May/June) 30% Lectures approx. 20 in total ((plus tutorials)) TB1 Tues. 9.00 Far-L ? Andy Gimblett (3 Linux + 6 C) [with CS-244] Wed. 11.00 Glyn-A ? Roger Stein (start on 5 November) TB2 Lectures Linux /C 9 Introduction 1 Ethics 1 Legal Issues 1 Project Management 2 (Group Project 2) Software Engineering 4 1.4 (Intro.) Books B. Ayres, The Essence of Professional Issues in Computing, Prentice-Hall, 1999 S Baase, A Gift of Fire, 2nd ed., Prentice-Hall, 2003 B. Hughes and M. Cotterell, Software Project Management, 3rd ed., McGraw-Hill, 2002 R. Pressman, Software Engineering: A Practitioner’s Approach, 5th ed., McGraw-Hill, 2000 I. Summerville, Software Engineering, 6th ed., Addison-Wesley, 2001 1.5 (Intro.) Why Software Engineering? “Engineering … to define rudely but not inaptly, is the art of doing that well with one dollar, which any bungler can do with two after a fashion” - Arthur Mellen Wellington, The Economic Theory...
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...Intro Intro Swot BalancedScorecard Conclusion Corporate finance 2 Ngoc-Viet Vo Binh-Duong Doan Yuming Hao Huili Liu Noelia Martin Plaza Khurram Shahzad © 2010 - GMP IAE LYON 3 Intro Intro Swot BalancedScorecard Conclusion Plan Intro Swot Scorecard Conclusion Plus Introduction SWOT Analysis Balanced Scorecard Strategies & Indicators GMP Corporate Finance Plus Conclusion 2 Intro Intro Swot BalancedScorecard Conclusion introduction 3 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus GMP Corporate Finance Plus Google is a global technology leader focused on improving the ways people connect with information. Incorporated in California in September 1998 and reincorporated in Delaware in August 2003. Headquarters are located at 1600 Amphitheatre Parkway, Mountain View, California 94043 4 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus Mission: Google’s mission is to organize the world’s information and make it universally accessible and useful GMP Corporate Finance Plus Major Products: Google Web Search with Advanced Search Functionality Web Page Translation—supports 41 languages Integrated Tools—such as a spell checker, a calculator, a dictionary and currency and measurement converters Google image and book search Google Scholar Google Finance Google webmaster...
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...Human Resources Management | COMPENSATION POLICIES | Definition, Systems and Applications | Team 4:Sílvia DuarteJoão LimaLuís NetoHussan Shihabi Authors Note:This analysis is being submitted on November the 12th, 2015 for the Human Resources Management taught by Rocio Bonet for the Magellan MBA 2015-2016 program at Porto Business School – Associação EGP Universidade do Porto. | Table of Contents 1. INTRO 3 What is Compensation? 3 2. WHAT INFLUENCES COMPENSATION POLICIES? 3 3. INCENTIVE APPLICATIONS 4 4. EQUITY-BASED COMPENSATION 4 5. EXECUTIVE PENSITION-BENEFIT, WELFARE-BENEFIT AND PERQUISITE PROGRAMS 5 6. CASE APPLICATION: GOOGLE 5 7. CONCLUSION 5 Our assets walk out of the door each evening. We have to make sure that they come back next morning. Narayana Murthy 1. INTRO What is Compensation? Compensation is a methodology to provide monetary value to employees in companies in exchange for work performed. In the case of human resource management, compensation is can be as money and other benefits received by an employee for providing services to his employer. Money and benefits received may be in different forms. A compensation can be divided in four great categories. It can be classified as direct and indirect compensations. As direct method there as cash compensations they can be delivered as guaranteed pay, a fixed monetary reward paid by the company to its employees, the common form is a base salary. Other...
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...samenvatting_introduction_to_international_business.pdf Samenvatting Introduction to International Business Rijksuniversiteit Groningen | International Business | Introduction to International Business Verspreiden niet toegestaan | Gedownload door: Dorien De Vries | ID: 118424 INTRO TO IB KEY WORDS AND CONCEPTS Conceptual Foundations of International Business Strategy 1. Internationally transferable FSAs . Tacit knowledge = personal knowledge MNE’s heritage=key routines developed by the firm since its inception. 4 archetypes of administrative heritage: • Centralized exporter=only exporting the standardized product, no activity in host country. • International projector=FSAs from home country copied, no development of new ones. • International coordinator=different parts of the production process in different countries. • Multi-centered MNE=does everything(produce, sell, etc.) in the host country. 2. Non-transferable or location bound FSAs. 4 types of non-transferable FSAs: • Stand-alone resources=linked to location advantages. Such as certain immobile markets. • Other resources=such as local marketing knowledge, don’t have same value abroad. • Local best practices=routines which are highly effective at home, not the same abroad. • Recombination capabilities=taking FSAs/products from home and adapt it to host country. 3. Location advantages. !Strengths of a location, useable for all the firm’s operations in that location. !The reason why an MNE should go there. Foreign...
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...(Intro & Identify a QM system) Hartman Industries Quality Improvement Implementation The discussion topic for this paper is improving Hartman industries LLC. Hartman is a leading company in the field of plastic instillation molding. The powerful tools and state of the art design skills provided by Hartman attracts worldwide acclaim. The Hartman business model dedicates itself with attention to detail, great precision, and high superiority control standards are the assurances of Hartman Industries LLC. Mainly, our group of consultants will pinpoint a quality management system to help recover the organization’s faults to reestablish endless upgrading. We will reveal the selected system, and summarize the requirements for our recommended management system. After discussing the recommended system for improvement, we will transition to the advantage influence of the selected system. Our main objective is to show a confident benefit, so that the organization is ready for a successful future and to approve of the proposal’s deliverables. A thorough implantation plan is critical to deliver quality development and to reach set benchmarks and project deliverables. Lastly, our consultant team will provide illustrations of the quality tools and adjustments Hartman can plan to incorporate for isolating and decreasing process patchiness. Hartman Industries, LLC supplies plastic injection molding of high quality. Throughout the duration of the plastic injection molding...
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...Effects on Quality Management Jennifer Banks-Milbry MGT/449 October 25, 2011 Benjamin Richardson Effects on Quality Management The airline industry has grown over the past years and has become the major form of transportation. The airline industry has taken over the global market in ones opinion. The air travel industry remains to be the largest and growing industry in the world. The airline industry facilitates economic growth, world trade, international investments, and tourism, which is the central source of globalization, which is taking place in many industries (The Airline Industry, 2011). This paper will describe and explain the strategic planning process from beginning to end, the competitiveness in the domestic and global market, and the effects of quality management. Strategic Planning Process and SWOT Analysis In any organization, there has to be a strategic planning process. A strategic plan is the process whereby an organization develops a vision, mission, guiding principles, broad objectives, and specific strategies for achieving the broad objectives (Goetsch and Davis, 2010). Before an organization begins the planning process, they must first conduct a SWOT analysis. The SWOT analysis answers questions that deal with the organization strengths, weaknesses, opportunities, and threats (Goetsch and Davis, 2010). The strategic planning process as indicated in figure 3-1 in the textbook Quality Management for Organizational Excellence is as...
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...EVIDENCE FORM I have read UB’s policy on cheating and plagiarism (see UB’s website for more information). I have done all work myself with no HELP from anybody or any source. Please put your name in the line below to certify the above statement. ____ Huang ___________Xinlu____ Last First MAX points 40 Start time__5:25__ End time__8:15____ Below ..TIME TAKEN to COMPLETE The EXAM(not including DFD time) ___150mins_________ GENERIC ANSWERS/ANALYSIS WILL NOT GET CREDIT * Use double space & 11 or 12 font * BE VERY SPECIFIC (Quality is important than quantity, but do not shortchange your answers) * TO GET CREDIT YOUR ANALYSIS MUST FOLLOW CONCEPTS IN THE BOOK & READINGS. * DO NOT GO OFF ON generic TANGENTS. * MAKE reasonable ASSUMPTIONS IF YOU NEED TO and list them READ CAREFULLY AND ALLOCATE YOUR TIME WISELY!!!!! TO BE SUBMITTED: Create a zip file and include the following: * This Exam with answers (including Evidence FORM) * Excel spreadsheet related to Q7 Q#1 Multiple Choice: (3 points) 1. A supervisor having to decide when to reorder supplies or how best to allocate personnel for the completion of the project is an example of a _________ decision. a. structured b. unstructured c. semi-structured d. none of the above 2. Each team has only one home stadium and each stadium can have many home teams. This is an example of what kind of relationship between TEAM and...
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...Task 4: Aim to sell the products and maximize the profits, Truong Thanh Furniture Corporation (TTFC) has to determine the target market. There are two major types of market including Business- to- Business (B2B) and Business- to- Customer (B2C). The terms B2B and B2C were developed to make a major choice whether they sell to consumers or others businesses that need products or corporate to manufacture or distribute. B2B refers to the potential market being a business and the primary activities are business-to-business sales. In the contrast, the term B2C refers to a business-to-consumer sales situation. | Business to Business (B2B)B2B refers to business model in which trading and exchanging directly between businesses. Transactions with other companies usually occur as manufacturers selling to distributors and wholesalers selling to retailers.Pricing is based on the quantity of order and is often negotiable. | Business to Customer (B2C)B2C is included commercial transactions over the Internet between businesses and customers, in which customers of this type is that individuals purchase. This type applies to any business or organization to sell their products or services to customers for personal needs. | Target customer | Customers of B2B transactions are companies, while B2C customer are individuals. Considering the letter C in B2C is the final consumer (end-user). This also means that C refers to companies, which buy products to use.Overall, B2B transactions are more...
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...that much when comparing their technology, structure, product, strategy... "The quality of their personnel can make the difference" so: People management is critical to business performance Necessary part of the organizing function of management - Selecting, training, and evaluating the workforce An important strategic tool * HRM helps establish an organization's sustainable competitive advantage Development of early HRM - 1900 - (scientific management): time-and-motion studies required training - 1923 - (human relations movement): western electric company studies * Behavioral sciences Hattorn experiment From: Personnel management (operations, focus on payment, contracts, selection) To: human resource management (strategic, focus on org, HR should support strategy) To: Human Capital management (employees are most important asset, human capital: balance sheet) More emphasis on: Development Education Own responsibility Four main activities: Staffing, retention, development, adjustment Line manager are directly responsible for the output of the company Staff managers support the line and are indirectly responsible the resource of the company Recruitment process (example with Heineken ) Equal opportunity - all people have rights to job (no discrimination) Affirmative action - if 2 people are equal you have to choose one with minority Intro Study Experience Alignment - pointing people in the right direction Engagement...
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...1 AMERICAN INTERNATIONAL UNIVERSITY-BANGLADESH SUMMER, 2009-2010 SEC A B C TIME 8:0 - 9:30 8:0 - 12:0 9:30 - 11:0 8:0 - 12:0 11:0 - 12:30 8:0 - 12:0 DAY ST M MW T ST S RM 423 CL2 423 CL2 423 CL2 COMPUTER SCIENCE CODE COURSE NAME 00512 INTRO TO PROGRAMMING (BBA) LABORATORY 00513 INTRO TO PROGRAMMING (BBA) LABORATORY 00514 INTRO TO PROGRAMMING (BBA) LABORATORY 00516 00517 00518 00519 00520 00521 00522 00523 00524 00525 00526 00527 00528 00529 00530 00531 00532 00533 00534 00535 INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY INTRO TO PROGRAMMING (BBA) LABORATORY COMPUTER FUNDAMENTAL (BBA) COMPUTER FUNDAMENTAL (BBA) COMPUTER FUNDAMENTAL (BBA) THEORY OF COMPUTATION THEORY OF COMPUTATION PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 1(EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY PROGRAMMING LANGUAGE 2 (EEE) LABORATORY E F G H I A B C A B A B C D E A B C D E 2:30 - 4:0 12:0 - 4:0 4:0 - 5:30 12:0 - 4:0 5:30 - 7:0 12:0 - 4:0 8:0 - 9:30 8:0 - 12:0 9:30 - 11:0 8:0 - 12:0 8:0 - 10:0 10:0 - 12:0 12:0 - 2:0 2:0 - 4:0 4:0 - 6:0 11:0 - 12:30 8:0 - 12:0 12:30 - 2:0 12:0 - 4:0 2:30 - 4:0 12:0 - 4:0 4:0 - 5:30 8:0 -...
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...OIM 310 Intro to Management Science - The most frequently used methods in modeling and analyzing business and economic problems. The process of abstracting and model building, and the role of various types of models in description and decision making. OIM 320 Quality Management - Quality control concepts including: fundamental computer and statistical concepts: Statistical Process Control (SPC) using control charts; methods for quality improvement; acceptance sampling; industrial experimentation and reliability. OIM 321 Business Process Simulation - Computer simulation presented for carrying out trial-and-error experiments on computer approximations of real, management systems. The goal is to 1) validate a new idea quickly, 2) diagnose potential product design problems, 3) optimize performance of complex systems, and 4) learn about something complex. The Arena environment, based on the SIMAN language, used to build models and video game-like animations. Prerequisites: (FINOPMGT 347 or OIM 301) and (FINOPMGT 353 or OIM 310) OIM 322 Business Forecasting - Introduction to the uses, limitations, and shortcomings of various short-term and long-term forecasting techniques. Problems selected from accounting, finance, management and marketing. Prerequisite: upper-level Isenberg School of Management standing. OIM 410 Business Process Optimization OIM 412 Supply Chain Management - Integrated supply chain constitutes a core firm competency, spanning most business functions...
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...the other hand extrinsic factors like pay, job security contribute to job dissatisfaction. Vroom stressed that employee efforts lead to performance which in turn leads them to rewards. Rewards if positive will motivate the employees and negative rewards will demotivate them. Skinner is of the opinion that the “Behavior” of employees which leads to positive outcomes will be repeated and the “Behavior” which leads to negative outcomes will not be repeated. Motivation and the factors on wihcih it depends have been described by present day authors in a new dimension. Higgins says It is the internal drive to satisfy an un satisfied need, where as kreitner defines it as the psychological process that gives behaviour purpose and direction. Survey Intro We have conducted this study for indepth analysis and evaluation of employee motivating / demotivating factors and the strength and weaknesses of Bank Alfalah’s employee related policies. It also helped us ascertain the current level of employee satisfaction of the organisation. The topic of “Employee Motivation” is extremely important not only to managers but it also helps ascertain the heath of the organisation. Motivated employees are not only more productive but they help organisations survive in todays competitive world. These days motivation of employees has become the primary focus of the managers to achieve organisational goals. A total of...
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...evaluating how they may fit with your interests, abilities, or values. Part 1: Objective: To identify the details of occupations of interest to you and to begin evaluating how they fit with your interests, abilities, or values. (3 points) Directions: Use the Occupational Outlook Handbook to research and indicate 5 items for each of the categories in the tables below. At least one of the occupations you research must derive from the results of your Strong Interest Inventory. • Occupational Outlook Handbook: http://www.bls.gov/ooh/ OCCUPATION #1: ______Financial Manager__________ | |What They Do/ Duties |How To Become One/ Education |How To Become One/ Important Qualities |Work Environment/ Work Schedule | |1. |Responsible for financial health of | |Have to have a lot of previous experience in the |Works typically in an office or bank setting | | |organization |Bachelor’s degree |financial world to be successful | | |2. |Produce financial reports |Have five or more years in another business place |Need to think fast and make quick decisions |Most work 40 hours a week/ 5 days a week | |3. |Direct investment...
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