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It242 Voip

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VOIP
Richard Fuquea
IT/242
July 20,2014
Joseph Guin

VOIP
VOIP is a relatively new technology and can be a great way for businesses to improve their communications and maximize their profits as well by saving them money in their communication costs. The flexibility of VOIP also allows for a greater range of options when it comes to telephony.
When removing a standard PBX dedicated line and changing over to an internet based VOIP network telephone solution, you can look at many case studies and see that for the most part, the solutions provided by VOIP have improved the companies’ profits and the overall productivity as well. One such case study is the case of the Southwest Airlines Federal Credit Union.("Http://creditunions.fiserv.com/convergeit/contentdocumenthandler.ashx?documentid=4233", 2010) They switched their call center over from a normal PBX based telephone service to a VOIP service to better provide to their customers with a faster and more reliable service and to help bring down cost for themselves by combining their internet and voice services into one main line. Eliminating the PBX phone system allowed them to bring in a fiber optic connection that allows for faster internet speeds as well as having enough bandwidth to have a VOIP connection.
Eliminating the PBX connection also allowed for the VOIP connection to be set up so they would have much less maintenance and can be more flexible in the way they have their telephone system set up. They can reconfigure it in any way that their needs might be with much more ease that they would have with their old PBX system. The maintenance of the older switchboard is eliminated with the addition of VOIP which can be ran off of a central server that can be managed from ant web browser by the IT team.
It has proven time and time again that the ease and reliability of VOIP will improve a business and will make for a better customer experience as well. It will also allow the company to cut costs and maximize their profits by eliminating the older technology and combining existing technology, the internet, into one new service that will handle their needs and make for a great pairing.

References http://creditunions.fiserv.com/convergeit/ContentDocumentHandler.ashx?documentId=4233. (2010). Retrieved from http://creditunions.fiserv.com/convergeit/ContentDocumentHandler.ashx?documentId=4233

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