Lab #6 – Business Recovery Strategy Assessment Spreadsheet e-Commerce/e-Business Organization List of Key Business Functions & Processes - E-commerce processes – primary revenue source for the organization -E-mail based communications – internal for business communications and external for customer service -Telephone call center and on-line customer services – enhanced e-customer service delivery with call center and self-service customer website -Manufacturing and production line – just in time inventory and distribution of products
-Production processes – just in time manufacturing and integrated supply chain
-Quality control mechanisms – maximize product quality
-Maintenance and support services – keep production lines open
-Sales and sales administration – inside sales, online sales, sales support, resellers and distributors, etc.
-Finance and accounting – G/L, A/R, A/P, Payroll, Benefits
-Research and development activities – product development
-Human resources management – employee services
-Information technology services & Internet connectivity – supports e-commerce and e-business infrastructure -Premises (Head Office and branches) – headquarters facility and administration office
-Marketing and public relations – internet marketing and branding

Lab #6 – Business Recovery Strategy Assessment Spreadsheet e-Commerce/e-Business Organization
List of Impacted IT Systems, Applications, & Data
Business Function or Process Priority IT Systems, Applications & Data E-mail based communications 10 POP3, SMTP Mail Servers Website and e-commerce website 1 Web Server, e-Commerce Server,
(Payroll for HR) (Manual Payroll Processing or External) Telephone call center 3 VoIP Telephony Infrastructure Customer service 4 Customer Server System / CRM