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Joint Commission Case Summary

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The focus of the Joint Commission is patient care and organizational functions that are necessary to provide a high quality of care without putting patients, individuals, or residents in harm. That is why it is very important for organizations to follow the standards outlined.
As Diane began to prepare for the Joint Commission visit, she found several deficiencies in Willow Bend Hospitals’ policy that needed attention.
• Standard IM .02.02.01-Collection of Health Information states the hospital effectively manages the collection of health information and uses uniform data sets to standardize data collection thought-out an organization. According to the survey readiness scenario for Willow Bend, the use of abbreviations and medical terminology fall within this standard. As Diane reviewed the policies she finds a policy addressing the use of medical terms and abbreviations, but what she doesn't find is specific information as to who is responsible for maintaining the list and making it available to the end users. Diane should reach out to the IT department to see if there is a separate policy or a list of users’ …show more content…
This standard is necessary when the EMR system is unavailable. The standard outlines policies and procedures for staff to follow in such a downtime. Based on Diane's findings, there is no electronic record backup protocol. This standard can be used as a set of guidelines to repair this gap in the backup up process. In the event of an EMR failure the information could be lost and it would be imperative to have a complete backup of the system to provide the quality of care necessary to the patients. Training and education are also important when it comes to the backup process. The organization should know who is responsible for the backup process. Diane should implement this standard in the new policy for Willow

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