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Just in Time System

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CUSTOMER AND SUPPLIER LINKAGES
FOR SMALL JIT MANUFACTURING FIRMS by Carol Lee Stamm and Damodar Y. Golhar

Customers around the world are increasingly selective about the quality and cost of purchased goods. To be competitive in a global market, a manufacturing firm, regardless of its size, must devise ways to produce quality goods at a lower cost. The JustIn-Time (JIT) philosophy has been proposed and implemented as a way of meeting this challenge. Three major tenets of the JIT philosophy include waste reduction, continuous quality improvement, and increased participation in decision making (Hannah
1987, Schonberger 1986, and Warne
1986). Successful implementation of the JIT philosophy strengthens both customer and supplier linkages. Large manufacturing firms are reporting success with JIT implementation (Schonberger 1986, and O'Neal 1987). As a result, more manufacturing firms are expected to embrace the JIT philosophy in the future (Stokes 1989). This will increase the number of small firms implementing JIT; however, little attention has been devoted to the experiences of small JIT firms.
Existing literature provides only a generic description of the expected
Dr. Stamm is an associate professor and the chair of the Department of Management at Western Michigan
University, Kalamazoo. Her research interests include the
JIT philosophy, inventory, and quality control.
Dr. Golhar is an associate professor of management in the Haworth College of Business at Westem Michigan
University. His research interests include decision analysis, JIT philosophy, and quality control.

benefits and disadvantages of implementing JIT in small businesses (Newman 1988, Stokes 1989, Finch 1986,
Manoochehri 1988, and Sonfield 1984).
Researchers argue that small firms are different from large firms because they lack sufficient capital to implement

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