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Kerala Transport Corporation : Operation

In:

Submitted By dhnrohit
Words 2394
Pages 10
OM-II
Group 1 Section-A
Chetna Sharma-21
Dhaval Thakkar-26
Shalabh Dhankar-46
Sumedha Sobti-54
Subin Sudhir-FPM/04
Vinay Prabhu-59
Vishal Shitut-60

Kerala Transport Company

-------------------------------------------------
Contents
1) Introduction of company 1.1 Industry Introduction 1.2 Infrastructure 1.3 Present Situation and competition

2) Description of Operating System 2.1 Input-Output Transformation 2.2 Stakeholder Analysis 2.3.1 Stakeholder Map 2.3.2 Specific Stakeholders and stakes 2.3.3 Power Vs Stakeholder Matrix 2.3 Processes Involved in Transportation 2.4 Service Blue-print 2.5 Behaviour over Time diagrams

3) Analysis of Operating System 3.1 Observations made after talking to various employees 3.2 Cause and Effect Analysis(Fishbone Diagram)

4) Improving the Operating System
4.1 Modelling the system(causal loop diagrams)
4.2 Competitive Benchmarking
4.2.1 Performance Measures
4.2.2 Comparison
4.2.3 Process Enablers needed

1. -------------------------------------------------
Introduction
The company (operating system) we have chosen is Kerala Transport Company(KTC).It is a part of the KTC Group which also owns Matrubhumi Newspaper, Hotels, Auto-mobile Dealerships etc. The company was formed in 1958 and is head-quartered at Calicut. It is a family owned business.
1.1 INDUSTRY INTRODUCTION
KTC is a part of huge and growing surface transport industry. The surface Transport industry consists of various national level players with a strong hold in certain areas. Few companies like VRL Logistics, Gati, Transport Corporation of India(TCI) , SafeXpress are national level leaders while KTC has a stronghold in southern India.
The total size of logistics industry is $82 Billion in 2010 and is expected to

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