➢ 4.6 years of professional experience.
➢ Experienced into Network Management, configuration, troubleshooting and implementation network designs for Cisco and Avaya products
➢ Hands-on experience into various Cisco data and Voice Products like Routers, Gateways, Switches, Hubs, IPCC, Call Managers, HP Servers.
➢ Working experience with Hardware like storage, server and virtualization architecture with knowledge of TCP/IP and WAN and LAN concepts
➢ Documentation and knowledge management strategy and implementation (PER, Reports, Execution Status, Delivery status report)
➢ Hand-on experience with hardware configuration and troubleshooting worked with many vendors and coordination with many engineers
➢ Worked closely with client team and conduct training for the users
➢ Hands on experience in user documentation (user manual, help documents, tutorials, instruction manual and FAQ)
➢ Worked as a trainer for the juniors and provide training on Networking related subjects and soft skills training
➢ Worked closely with development and functional team for initial documentation of complex enterprise software.
➢ Outstanding interpersonal and communication skills. Ability to analyze technically complex situations and to develop & execute solutions.
➢ Excellent skills in MS Word, Adobe Acrobat, PowerPoint, MS excel and MS project planning.
▪Cisco Certified Network Associate ▪Project Planning and Execution ▪Large Scale Network Engineering and Management ▪Network Analysis and Support