...Management and Knowledge Management System ……………………………………………………………………………….3-6- 1.1.2 Evolution of Knowledge Management and milestone …………………………………………6 2. Contents 2.1 Managing Knowledge in the Digital World and organization is a vital task ………………… …7 2.1.1 Benefits and motivations of leading organizations under-taking of KMS ……………… 7-9 2.1.2 Challenges of organizations under-taking KMS …………………………………………….9-10- 2.2 Strategies of Utilizing Knowledge Management …………………………………………………10-14 2.3 Management Systems 2.3.1 Management System Structures ……………………. ………………………………………. 14-17 3. Real Case Study ……………………………………………………………. 18-22 4. Conclusion ..……………………………………………………………………23 5. Reference ………………………………………………………………………24 1. Introduction 1.1 Why Knowledge Management and Knowledge Management System Matter ______________________________________________________________________________ To open KM topic, we have a few questions want to ask you: (1) Do you have a KM system? What is Knowledge Management (2) How to start a sharing culture? (3) Is the KM system aligned with the business strategy? (4) Is there a KM solution for my organization? From the following, we will try to find out the answers for your reference. ______________________________________________________________________________ 1.1.1 Definitions of Knowledge, Knowledge Assets, Knowledge Management and Knowledge Management System Knowledge refers to...
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...ABSTRACT Knowledge Management (KM) is the key factor for the organizational success and survival. In the competitive business environments, knowledge management involve strategic management processes. The processes consist of formulating stages, implementation stages, and controlling stages. With a systematic strategic management approach, organizations are able to generate competitive advantage and achieve organizational objectives. This paper provides an approach for organization to manage KM through strategic management process. KM currently is a discipline which is growing very fast. Therefore to support business viability and competitiveness, organization needs to integrate fragmented landscape of KM with strategic management process. Keywords: Knowledge Management, Strategic Management. 1.0 INTRODUCTION According to Webb (1998), KM is the process of identification, optimization and active management of intellectual assets to create value, increase productivity and gain and sustain competitive advantage. Meanwhile, Murray (1998) said KM is a strategy that turns an organization’s intellectual assets and the talents of its members to produce new productivity, value and increase competitiveness. Therefore, we can conclude that KM is a discipline, designed to provide strategy, process, and technology to increase organizational learning. A part from that, strategy is the major plan to be undertaken and allocating resources to organization (Cannon, 1968). Aaker (1984) also...
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...statement and Objectives Knowledge management (KM) is a relatively new concept in the modern world of knowledge-based economies which is viewed as critical to organizational effectiveness. It appeared only in 1990s and strongly occupied by for-profit organizations (FPOs). Although there is no unique accepted definition of knowledge management, there is the most frequently cited one (Duhon, 1998, pg. 9): "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers." It has been understood recently that non-governmental organizations (NGOs) that are not profit oriented also need a sound knowledge management strategy to ensure sustainable and continuous success and to constantly adapt their work to changing conditions (Edwards, 1997). The author of this work aims to investigate the awareness about KM system, its barriers and opportunities to support KM’s implementation among NGOs in Kazakhstan. Several approaches for managing knowledge in organizations have been proposed in recent years. Some of the approaches present a more human-driven approach, some focus more on technological support (Choi & Lee, 2002). This work will mainly concentrate on a human-driven approach of KM implementation of NGOs in Kazakhstan. There are...
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...Reaction Paper about: Librarians as Knowledge Managers in the Networked Knowledge Economy Speaker: Joel Buenrostro Capability Development Specialist Accenture September 16, 2011 Introduction Many people in some organizations consider that buying computers, implementing a powerful network with customized software and hiring qualified specialists will be enough to get expected results for a knowledge management initiative. However, all that is not enough if managers are not involved in the selection of a strategy, its application and the sharing concept. For many employees it is very difficult to share their knowledge and sometimes even to use the tools for knowledge management. The lecture- forum entitled “Librarians as Knowledge Managers in the Networked Knowledge Economy” discussed by Joel Buenrostro of Capability Development Specialist Accenture at SMX Convention Center Mall of Asia Complex, Pasay City on September 16, 2011.The lecture- forum discusses two parts. The first part discuss the DIKW hierarchy, what is knowledge, what is knowledge management and why knowledge management. The second part discuss topic “Librarians as Knowledge Managers” including building blocks for KM, KM Assessment, KM Program –Roadmap, KM Program KPIs and Next Steps. On the first part he tackled the DIKW hierarchy, it means data, information, knowledge and wisdom It tells how data processed as to information, knowledge and wisdom. Next, he defined knowledge as the confident...
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...techniques and practices of implementing knowledge management solution in an organization. Finally, the essay discussed two business organizations that are being well served by knowledge management. There is no universal definition of knowledge management (KM), just as there's no agreement as to what constitutes knowledge. For this reason, it's best to think of KM in the broadest context. KM is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves sharing them among employees, departments and even with other companies in an effort to devise best practices. The goal of KM is to simultaneously manage data, information, and explicit knowledge while leveraging what people know (tacit knowledge) through a combination of technology and management practices. Although there is a great deal of overlap between knowledge and information, knowledge is considered as a finished product and information and data are considered as raw materials. Tacit and explicit are two categories of knowledge. Tacit knowledge comes from an individual's personal experiences and is affected by their beliefs, values and perspectives. This knowledge is not visible or documented and requires more personal and direct communication. Tacit knowledge is extremely hard to transfer. Accessing tacit knowledge is one of the goals of KM. Explicit knowledge can be described, documented and shared amongst individuals...
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...Knowledge Management. KM is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves codifying what employees, partners and customers know, and sharing that information among employees, departments and even with other companies in an effort to devise best practices. 2) What are the objectives of KM. * Foster innovation by encouraging the free flow of ideas * Improve customer service by streamlining response time * Boost revenues by getting products and services to market faster * Enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it * Streamline operations and reduce costs by eliminating redundant or unnecessary processes 3) Why is KM considered a multidisciplinary science? Knowledge Management (KM) is sometimes considered as a two edged sword. This explains the multidisciplinary nature of KM. Anyone can find a familiar foundation on which to base their understanding and even practice of KM. For example someone with journalism skills can quickly adapt his or her skill set to the capture of knowledge fro experts and reformulate them as organisational stories to be stored in co operate memory. Someone coming from a more technical background can use their skill to design and implement knowledge repositories that will serve as the corporate memory for that organisation. KM deals with knowledge...
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...Management Tools and Techniques Practitioners and Experts Evaluate KM Solutions This page intentionally left blank Knowledge Management Tools and Techniques Practitioners and Experts Evaluate KM Solutions Edited by Madanmohan Rao AMSTERDAM • BOSTON • HEIDELBERG • LONDON NEW YORK • OXFORD • PARIS • SAN DIEGO SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Elsevier Butterworth–Heinemann 200 Wheeler Road, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright © 2005, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.com.uk. You may also complete your request on-line via the Elsevier homepage (http://elsevier.com), by selecting “Customer Support” and then “Obtaining Permissions.” Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Rao, Madanmohan. KM tools and techniques : practitioners and experts evaluate KM solutions / Madanmohan Rao. p. cm. Includes bibliographical references...
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... 1123035 4. SITI IZATULUSNA BINTI HASSIM 1121032 5. NOOR HAZWANI BINTI MOHAMAD PUAD 1120097 LECTURER NAME: DR. NAJWA HAYAATI MOHD ALWI 1 TABLE OF CONTENT BIL CONTENT PAGES INTRODUCTION 3 1. EVALUATE EXISTING INFRASTRUCTURE 4 2. FORM THE KM TEAM 5 3. KNOWLEDGE CAPTURE 6 4. DESIGN KM BLUEPRINT (master plan) 8 5. TEST THE KM SYSTEM 11 6. IMPELEMENT THE KM SYSTEM 12 7. MANAGE CHANGE AND REWARD STRUCTURE 13 8. POST SYSTEM EVALUATION 14 2 INTRODUCTION 1 Knowledge management is the methodology, tools and techniques to gather, integrate and disseminate knowledge. It involves processes involving management of knowledge creation, acquisition, storage, organization, distribution, sharing and application. The technology component consists of tools and techniques to implement effective knowledge management practice which provides values to its business, employees, customers and partners. The tools can further be classified into evaluate existing infrastructure, form the KM team, knowledge capture, design KM blueprint (master plan), test the KM system, implement the KM system, manage change and reward structure and post-system evaluation. There is also integration of Aqli and Naqli for each of the knowledge management lifecycle steps. 2Aqli means reason. It refers to proofs that something is deduced by reasoning. Naqli 1 http://kmlearning.blogspot.com/2007/07/knowledge-management-process...
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...manageability KMS DNS Typical network scenarios Use KMS Hosted Activation Services (one time, phone or online) B A KMS C Key Management Service (KMS) 1 Install key 2 3 KMS Host KMS Reference 4 KMS Host Connected LAN (Corporate headquarters) More than 50 client computers One time phone or online activation with Hosted Activation Services For 50 or more computers, use KMS: · Medium organization (50 – 99 computers): 1 KMS host · Medium organization (100 - 249 computers): 1 or 2 KMS hosts · Enterprise (250+ computers): 2 or more KMS hosts The number of KMS hosts required depends on the computer hardware for the KMS hosts, network infrastructure, and products requiring activation. Lab and pilot testing is highly recommended. CMID/Date Stamp 5 · Default activation method for volume builds of Windows 7, Windows Server 2003, Windows Server 2008 R2, and Office 2010. · Each KMS key can activate 6 KMS hosts up to 10 times each. · Each KMS host enables unlimited number of activations. KMS Host setup A · KMS clients are activated for 180 days. · Configurable parameters for the KMS host include Renewal Interval (default 7 days), Retry Interval (2 hours), and Port (1688). · KMS is autonomous (no replication of data between hosts). · KMS activation threshold is cumulative between OS types. Install KMS key on KMS Host using SLMGR command. KMS host is activated with the KMS key using Microsoft’s Hosted Activation Services. KMS Service registers...
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...1 Introduction to Knowledge Management A light bulb in the socket is worth two in the pocket. —Bill Wolf (1950–2001) This chapter provides an introduction to the study of knowledge management (KM). A brief history of knowledge management concepts is outlined, noting that much of KM existed before the actual term came into popular use. The lack of consensus over what constitutes a good definition of KM is addressed and the concept analysis technique is described as a means of clarifying the conceptual confusion that still persists over what KM is or is not. The multidisciplinary roots of KM are enumerated together with their contributions to the discipline. The two major forms of knowledge, tacit and explicit, are compared and contrasted. The importance of KM today for individuals, for communities of practice, and for organizations are described together with the emerging KM roles and responsibilities needed to ensure successful KM implementations. Learning Objectives 1. Use a framework and a clear language for knowledge management concepts. 2. Define key knowledge management concepts such as intellectual capital, organizational learning and memory, knowledge taxonomy, and communities of practice using concept analysis. 3. Provide an overview of the history of knowledge management and identify key milestones. 4. Describe the key roles and responsibilities required for knowledge management applications. 2 Chapter 1 Introduction The ability to manage knowledge is crucial in...
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...British Telecom-Case Study TMGT 513 Assignment #2 – Case Study Scenario TMGT 513.01B Knowledge Management for Engineering and Technology 1Q. Characterize the company's current KM status. - Answer: KM Tools play a major role in business process in service based companies like British Telecom. KM Solutions are needed for the companies which are operated globally worldwide and are independent of region in which there are located. Currently British Telecom uses a service called as “Intellect” for knowledge management. This system basically takes many of the available resources of the old research library, includes a few more sources, arranges and puts the entire thing on the web, where it's accessible to a worldwide British Telecom employees. This web based system is medium of broadcasting their data, news and research on practically every topic on the BT corporate radar. Identify and describe some existing KM initiatives at the individual, group, and organization levels? The knowledge workers are delineated on an individual level utilizing expertise profiles which is also known skill model, on a group level to render groups of practice, and endeavor level to depict the skill profile of departments (Woitsch and Karagiannis, 2002). Knowledge Management initiative at individual level was handled by Information Resource Center (IRC) staff of BT by emailing a newsletter weekly to every employee in the company. Intellect service allows the individual to subscribe...
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...Chapter 1 Working Smarter, Not Harder True-False Questions | |Experts agree that KM involves transferring and sharing knowledge throughout the organization. | | | | | |Answer: True Difficulty: Medium Reference: pp. 2-3 | | |Knowledge contained in documents and databases is called explicit knowledge. | | | | | |Answer: True Difficulty: Easy Reference: p. 3 | | |KM is, by definition, synonymous with reengineering. | | | | | |Answer: False Difficulty: Easy Reference: p. 7 | | |Technology has hindered knowledge sharing. ...
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...Assignment in Basic Research Find a sample research article which is related to your field of specialization. (Hotel Management) Submitted by: Andreyan M. Solanoy Submitted to: Dr. Perlita Esrael (Professor) A SYSTEMATIC REVIEW OF KNOWLEDGE MANAGEMENT RESEARCH IN THE HOSPITALITY AND TOURISM INDUSTRY by Xu Cheng Bachelor of Art Guangdong University of Business Studies 2008 A thesis submitted in partial fulfillment of the requirements for the Master of Science in Hotel Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas December 201 Assignment in Basic Research Find a sample research article which is related to your field of specialization. (Hotel Management) Submitted by: Ma. Florina Teresa T. Tampos Submitted to: Dr. Perlita Esrael (Professor) Assignment in Basic Research Find a sample research article which is related to your field of specialization. (Hotel Management) Submitted by: Floven P. Laurencio Submitted to: Dr. Perlita Esrael (Professor) ABSTRACT A Systematic Review of Knowledge Management Research in the Hospitality and Tourism Industry ...
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...Knowledge Management ▪ Ancient ▪ Collaboration at the organizational level ▪ Could revolutionize collaboration and computing Helps organizations ▪ Identify ▪ Select ▪ Organize ▪ Disseminate ▪ Transfer Important information and expertise within the organizational memory in an unstructured manner Knowledge ▪ Understanding gained through experience or study ▪ Know-how or familiarity with how to do something ▪ Information that is contextual, relevant, and actionable ▪ Accumulation of facts, procedural rules or heuristics ▪ Knowledge is INFORMATION IN ACTION ▪ Actionable (relevant) information available in the right format, at the right time, and at the right place for decision making (TIWANA2000) ← Fact – statement of some element of truth about a subject matter or a domain. Example: milk is white, sun rises in east. ← Heuristics – rule of thumb based on years of experience. Example: strike on independence day in our state ← Intelligence – capacity to acquire, improve and apply knowledge. ← Experience – what we have done and what has happened in past in a specific area of work ← Common sense – natural ability to sense, judge or perceive situations ; grows stronger over time. ← Memory – ability to store and retrieve relevant experience at will, is part of intelligence. ← Learning – is knowledge or skill that is acquired by instruction or study Knowledge Types ...
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...Your CEO has just returned from a conference and has become a KM enthusiast. In fact he is so enthusiastic he is willing to fund a KM system for your consulting company up to US $1million. As a recent graduate, you will be expected to lead this project. So, what words of advice do you have for your CEO? Most of us need to use some form of knowledge to get our jobs done better and quicker.Knowledge can be said is a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides an environment and framework for evaluating and incorporating new experiences and information. It originates and is applied in the mind of the knowers. In organizations it often becomes embedded not only in documents or repositories, but also in organizational routines, practices and norms. But how does an organization handle all of this knowledge? This is where knowledge management (KM)comes in. Knowledge management is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical and strategic requirements. It consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.In order for KM to succeed, one needs a deep understanding of what constitutes knowledge and look at the forms in which knowledge exists and the different ways that it can be accessed, shared, and combined.There are essentially...
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